Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constant problems with payment recognition if not done by direct debit.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear you are having issues with making payments to your account. I have dropped you an email from myself so we can discuss this further and hopefully sort the payments out on your account. Please reply back to me there. All the best, Katie

Posted 2 years ago

“Good system, prompt notifications.”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“I’ve been with bulb for some time now, I’ve found them cheaper than sse who I was previously with. But I think it depends on how many people are in your family, obviously more people you gonna use more electricity, vice versa. I’ve had no reasons to complain about the company so far”

Helpful Report

Posted 2 years ago

“I’m on a tariff with higher rates during the day to enable a slightly cheaper rate at night. This was due to the house once having storage heaters. It doesn’t now: so I’m paying over the odds during the day to have a reduced cost at night that I cannot utilise. Absolutely criminal and no one I’ve spoke to cares at all to help with the situation. I would avoid using this company”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us here on Reviews.io. I’m sorry about the issues you've had with us. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. I’ve sent you over an email if you would like me to look into your account. Take care, Jenny

Posted 2 years ago

“Very efficient and clear”

Helpful Report

Posted 2 years ago

“Fantastic energy company Highly recommended.”

Helpful Report

Posted 2 years ago

“why did you increase the standing charge by 100%??????????”

Helpful Report

Posted 2 years ago

Hi there, Thanks for getting in touch and leaving us a review about the price change and your standing charges. I do understand that this is a significant change to your bill. We have increased our standing charges for gas and electricity in line with Ofgem’s price cap on 1 April. A standing charge is a daily fee that everyone pays as part of their energy bill. These costs apply to every home. Because almost every home has electricity, and not every home has gas, the increase in standing charges for electricity is higher. Best, Jenny.

Posted 2 years ago

“Very happy so far no problems. Do monthly meter checks and they email your monthly bills.”

Helpful Report

Posted 2 years ago

“They have always informed me about what changes to keep my information”

Helpful Report

Posted 2 years ago

“I am happy with the transparency of the billing system and easiness of submitting the readings.”

Helpful Report

Posted 2 years ago

“I have been with Bulb for a few years and am still very satisfied with them. Excellent on line account. Very easy to use their website.”

Helpful Report

Posted 2 years ago

“Considering Bulb was taken over by the government authority before they went bust, I reckon that my electricity costs are reasonable. For my 5 bedroom house, I pay approx £70 monthly”

Helpful Report

Posted 2 years ago

“Bulb has always given me good service and has been prompt and helpful and friendly when I have asked for assistance”

Helpful Report

Posted 2 years ago

“I switched to Bulb in February 2019 following continual battles with my previous suppliers making frequent errors. Since I joined Bulb, they are nothing like any other energy provider I have used. Firstly, their website is simple to access and use. So simple, it makes their competitors appear old-fashioned. When I engaged with Bulb via the telephone, I was shocked at how quick they answered my call. Furthermore, the call handler was competent, engaging and capable. I was so impressed I recommended Bulb to friends on family; I was awarded £50 for each new customer I referred to switch. In addition to engaging with Bulb representatives by phone, I am impressed by how easy it was to apply for the Government's Warm Home Discount scheme. Furthermore, after the Government announced increases in wholesale fuel prices, Bulb proactively contacted me. Bulb referred me to Citizen Advice, who subsequently processed an application and secured additional funding for my gas & electricity costs. My previous energy suppliers had never proactively informed me that I was entitled to financial support even though they knew I was receiving a low income. This is a prime example of how Bulb is utterly different to its competitors; proactive, competent, and did what they said they would do.”

Helpful Report

Posted 2 years ago

“Having been with Bulb since October 2018, enjoyed their friendly emails and was so sorry to see them fold. Do hope they can still carry on, albeit the government helping out at the present time Like their one charge only, no traps or hidden costs Sylvia”

Helpful Report

Posted 2 years ago

“No exit fee. Low prices. No hassle to set things up. Can’t fault the company.”

Helpful Report

Posted 2 years ago

“Good service. They keep you well informed”

Helpful Report

Posted 2 years ago

“Smooth and efficient company.”

Helpful Report

Posted 2 years ago

“Bulb would have 5 stars except for the standing charge which was one reason i went with them; puting up standard charge when people are struggling is not good”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews