“I posted a review on their website and got a “review pending approval” message. So, if you’re looking for honest reviews on their website, you may not see all of them. Can’t imagine a review need an approval if your wanting to be upfront and transparent…. Having said that, their essential oils are good (although they’ve raised their prices significantly in the last 4 months). Fragrance oils are nice and strong. A lot of them don’t hold through a cold process soap cure. But, you may not know which scents those are because the reviews are hand selected by the seller. Overall, I am happy with Bulk Apothecary, but never put all of your eggs in one basket. I believe bulk apothecary has gotten too big for its own britches and needs to come down off the price gouging on their essential oils.”
“Brandy in Bulk Apothecary's customer service department has a terrible attitude. Be careful when ordering fragrances or essential oils. You won't realize they have cheated you out of ounces until you have to measure and use the entire 16 ounces of fragrance all at once from a new bottle. Brandy had the audacity to give me a difficult time after we have purchased thousands of dollars in products from Bulk Apothecary over the years. Give me what I paid for every single time...I ask for nothing less and nothing more!”
“Very disappointed in the handling. One should not have to wait 5 - 6 days for items to be shipped if it's in stock. I have a business and now my customer's orders will be delayed because they are more than 5 business days behind. Unacceptable. Once I do receive my order, it will be the last.”
“I ordered a gallon jug of their original 62% formula back in March and it wasnt bad. It did take 2+ weeks to come but we got it and have been using it. Now we have used a half gallon so I decided to get another gallon but we got the new germ attack 70% formula. Little did I know this one came with an odd smell. The smell can be unpleasant for some. I noticed the odd smell lingers on your hands. I noticed a sticker on the back which says they are using plant based alcohol and has a lavender smell. There is a world wide shortage of alcohol and I guess they using whatever they can. However Im not sure what lavender smells like. I do know when it drys on your hands the smell seems to stay there and linger. So I will keep this new germ attack and only use it for emergencies. If hand sanitizer becomes available in the stores again this new germ attack will be thrown in the garbage. I dont need to be dealing with someone and have an unpleasant smell on my hands. I did find a way to counter the odd smell. Gold Bond has many moisturizers and some are scented like Restoring green tea. That should take care of some of it.”
