BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.60

4.6 Rating 647 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent and responsive service”

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Posted 2 years ago

“Very helpful! Thank you!”

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Posted 2 years ago

“Bulkbooks sent me a different product than what was pictured on their website, refused to send me the correct product, and refused to give me a refund. Amazon is cheaper and has better customer service.”

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Posted 3 years ago

Hi Mindy, I'm sorry to hear that you received the wrong product. May I ask who you spoke with? Customer service is our top priority. I will gladly exchange the order or refund you if you would like to return the books. Please contact me at bobby@bulkbooks.com so I can handle this for you.

Posted 3 years ago

“The books I needed for my classroom were the best price I could find and fit our budget and the shipping was quick and the order accurate.”

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Posted 3 years ago

“Great customer service....always polite, friendly and accommodating. Much appreciated.”

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Posted 3 years ago

“My first order (Ruby Holler) was canceled. My next order (Henry Huggins) was also canceled. However, a package of Henry Huggins IN SPANISH arrived!! This was frustrating. Absolutely waste of my time.”

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Posted 3 years ago

“Got my books at a great price and received them in just a few days.”

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Posted 3 years ago

“Great quality of books and shipping was fast!”

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Posted 3 years ago

“Delivery was very delayed without much communication”

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Posted 3 years ago

“Easy, good customer service. The books took a bit longer than expected to get here, but everything seems to these days.”

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Posted 3 years ago

“Diana is amazing! She is very responsive and helpful. The Ship time to Canada even for being non-express and the basic package takes a very long time. When other items are purchased in the states and the slowest/basic shipping is selected it would normally arrive faster. For some reason the package is delayed in Manitoba which doesn't make a whole lot of sense. This is definitely out of BulkBooks control but overall the customer service, response time, and client care are amazing!”

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Posted 3 years ago

“Very quick delivery! Thank you.”

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Posted 3 years ago

“Very responsive and communication was great!!! Highly Recommend!”

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Posted 3 years ago

“I order 5 titles but then days later I got an email stating they were out of stock and couldn't even be backordered. It cost me time.”

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Posted 3 years ago

“They worked with me when my book was back ordered. They have great customer service and I will definitely work with them again.”

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Posted 3 years ago

“Tremendous appreciation for the professionalism and consistency of BulkBooks.com. The teams genuinely cares about the success of each author. The head folks are always available to follow up on an order or lay down long terms plants. Bulkbooks.com foremost is highly reliable. I am sending large bulk orders to the US MIlitary, and the delivery MUST be on time! BulkBooks.com comes through for us authors!!”

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Posted 3 years ago

“An absolute dream to work with! I ordered the books and they were here within a day. The team was responsive and kept me informed every step of the way.”

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Posted 3 years ago

“The site to order through was user-friendly. The customer service representative was responsive when I asked for another copy of the invoice to be emailed to me. I had inadvertently deleted the original invoice... Delivery date was as indicated when we placed the order.”

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Posted 3 years ago

“Bulk Books got my order to me in time for my event—even on a holiday week!”

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Posted 3 years ago

“Excellent experience!”

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Posted 3 years ago

BulkBooks.com is rated 4.6 based on 647 reviews