BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.60

4.6 Rating 647 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“I worked with Bobby James at BulkBooks for an order I need shipped right away. He was both professional and extremely helpful. He managed everything I needed in a fast and timely manner. The process of ordering through BulkBooks was easy. I would order from here again.”

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Posted 3 years ago

“BulkBooks was easy, had exactly what I needed and pricing was competitive. Will definitely use them again.”

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Posted 3 years ago

“This was my second order with bulk books. I was very happy with my first order but this one was a far cry from that one. I ordered books in July for an Oct event to make sure I got them in time. My books did not arrive on the expected/requested date nor did I get any notice about when they might arrive. I called 5 times over a period of weeks and left messages (never got a human). I sent emails with no response. On my last attempt, I finally spoke to a live person that communicated she was the only one handling orders. She informed me the books were on back order to which I asked "why wasn't I informed?" In the end she was able to find my books available from another vendor and they are supposedly arriving this week for my event. My event is days away and I now have to carry them in luggage on a plane when I could have shipped them had they arrived on time.”

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Posted 3 years ago

“My Books came as described and expected. In brand new condition, and in a VERY timely manner. Sooner than the date I chose, which worked out well, since I placed my order at the last moment. THANK YOU FOR THE GOOD EXPERIENCE!!”

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Posted 3 years ago

“Website is difficult to navigate and customer service was not as knowledgeable as I would have liked.”

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Posted 3 years ago

“Ecxelent customer service”

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Posted 3 years ago

“I was amazed by how easy, affordable, and efficient it was to order books in bulk. The process was quick and simple. So glad I found BulkBooks!”

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Posted 3 years ago

“Had a slight problem at one point, but a quick phone call resolved the issue.”

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Posted 3 years ago

“Not as communicative as I would have liked, order was week late, but got the books and all is well. thanks for asking. regards”

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Posted 3 years ago

“Bulkbooks.com is the best place to buy books at a discount. They are efficient and economical and always give excellent service.”

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Posted 3 years ago

“The books came as expected. I asked multiple times by phone and email for a complete invoice/receipt showing payment made and by what method. It never came. I could only ever get the order confirmation and this is not acceptable with my business department.”

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Posted 3 years ago

“Great pricing and easy to order.”

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Posted 3 years ago

“I would be really helpful to have an email that itemizes my order and a record that specifies my order accessible via my account. Thanks!”

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Posted 3 years ago

“Thank you BulkBooks!!!! Service is Fabulous and prices are too!”

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Posted 3 years ago

“The selection, quality, and cost of the books were excellent. The website with respect to shipping and delivery times is misleading, at best. When I called to inquire about my order, I was told something entirely different. Fortunately, the last shipment arrived two days before my event. I finally received an email confirming my order AND another email confirming shipment nearly a month after my event.”

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Posted 3 years ago

“We can be a bit difficult to work with - considering our tax-exempt status, special requests for delivery and relatively short timeline. BulkBooks was easy to work with and very quick. We have the books more than a month prior to our event.”

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Posted 3 years ago

“Bulk books has provided excellent customer service. I work at a church and they are responsible for payment and even though they had issues, they did not allow that to affect my order. THANK YOU!!”

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Posted 3 years ago

“The process was very user friendly, cost efficient, and the order came quickly.”

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Posted 3 years ago

“Excellent service with an excellent price!”

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Posted 3 years ago

“Easy to complete online order as a guest. Was so pleased that a staff member called me to explain the book ordered shipped from the printer not your company. Delivery date was out of BulkBooks control. The books were delivered June 2 and the prompt shipment is greatly appreciated. Thank you for excellent customer service.”

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Posted 3 years ago

BulkBooks.com is rated 4.6 based on 647 reviews