BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.60

4.6 Rating 647 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two sets of books in August for my classroom. The first set, a title in English, arrived quickly and with no problems. The second set, however, still has not arrived and it is nearly November. I have reached out several times to Bulk Books, but have still not received my books. They are telling me that my order has been lost, that it can't be corrected, and that a different title will now have to be chosen. When I call and leave messages, I get no reply from the company. Furthermore, I still have not been given a list of possible substitute titles that I could choose from in order to correct the mistake they have made. I am so frustrated and disappointed. I definitely do NOT recommend ordering from them, as they are not reliable.”

Helpful Report

Posted 4 years ago

“Outstanding service!!”

Helpful Report

Posted 4 years ago

“Thank you for all the help you gave me in meeting my deadline with my book order. I will be calling again to use your services. Thank you also for the integrity you showed in your customer service dept.”

Helpful Report

Posted 4 years ago

“Books were delivered 7 days late”

Helpful Report

Posted 4 years ago

“I ordered two sets of books at the same time and received an email saying they were being shipped. When I received the order there was only one of the two orders in the box. After an email, I was shipped the second order separately”

Helpful Report

Posted 4 years ago

“Delivery was late. I talked to at least 2 different people to find out when it would be delivered. Our order fell through the cracks again and again. The books will not arrive in time for our program launch. Finally, I spoke to one person who did address our order and expedite shipping so that it would only be 2 weeks late in stead of more. I appreciate how that person handled the difficult situation, but I'm leery to order from you again.”

Helpful Report

Posted 4 years ago

“Quick service & quality product at a great price!”

Helpful Report

Posted 4 years ago

“Great to work with!”

Helpful Report

Posted 4 years ago

“Haven't received yet (3 weeks after order). Two interactions due to delay--felt like excuses were provided. E-mail and woman I spoke with very nice, but not confident in whether or not I was/am going to get my books.”

Helpful Report

Posted 4 years ago

“Awful communications... over promise and under deliver”

Helpful Report

Posted 4 years ago

“Bobby is the man”

Helpful Report

Posted 4 years ago

“The tracking number provided doesn't work. There have been no updates other than to let us know that the books were shipped. We are hoping for the best.”

Helpful Report

Posted 4 years ago

Thank you for your honest review. Did you check with a team member for an update? It looks like the tracking entered shows that the books delivered on 10/2 via UPS: https://www.ups.com/track?loc=null&tracknum=1Z0699430335100172&requester=WT/trackdetails Did you receive the books okay? If not, please reach out (bobby@bulkbooks.com) and let us know so that we can investigate and make sure you receive your order. Thank you, Bobby

Posted 4 years ago

“Bobby was very easy to work with and we're thrilled with how everything turned out. Thanks!”

Helpful Report

Posted 4 years ago

“I had some issues with the check-out process because they were transitioning to a new system. The folks at customer service were helpful in making sure everything got taken care of and sent out in time for my event.”

Helpful Report

Posted 4 years ago

“Bobby was helpful and great to work with!”

Helpful Report

Posted 4 years ago

“The process of ordering is simple and shipping was fast!!”

Helpful Report

Posted 4 years ago

“Very responsive in answering questions and books arrived way earlier than expected. Thank you so much!”

Helpful Report

Posted 4 years ago

“If you are due a refund, you will never receive it. Customer service will make all types of excuses.”

Helpful Report

Posted 4 years ago

Thank you for your honest review. I apologize for the delay in distributing your refund as we waited to hear news on the back ordered books. I'm glad that we have resolved this and were able to overnight your refund. Please feel free to reach out to me directly with any concerns going forward. Our customer's satisfaction is priority number 1 to us. Thank you for your business. Bobby James VP of Bulkbooks.com

Posted 4 years ago

“The ordering process was easy, but the wrong order was sent from the publisher. Everyone I talked to was friendly and fairly responsive, but it has taken over a month of me calling or emailing and I just got part of my order yesterday. In the end, it looks like it is going to work out but it took way too much time and effort to make it happen.”

Helpful Report

Posted 4 years ago

“BulkBooks.com is the only way to buy books. Efficient, friendly, and the BEST price.”

Helpful Report

Posted 4 years ago

BulkBooks.com is rated 4.6 based on 647 reviews