“Very unprofessional, wired return policy. I made a mistake by ordering products from Bunai. I've been waiting for my products that I had sent for exchange of size (neither revised products are sent nor a credit note has been issued, per their exchange policy).”
“Absolutely the worst customer service ever! Never received my product. On contacting customer service via email, their response kept shuttling between the products have been shipped to it will be shipped. After almost two months of this absolutely terrible customer service, I decided to just cancel the order and they didn't bother issuing a refund even after I asked them to do so explicitly. I had to finally lodge a customer complaint with PayPal and after almost 3 months received my money back. I would say that they're a scam of a company and should really never be trusted with any orders.”
“I bought a black suit which was not even to what was shown in picture, Plus the quality was not as per price you pay and finish of the product was bad”
“Scammed me by not giving me the exact dress that I’d ordered. The dress I ordered was a pink. What I received was a brown. When confronted they said it’s a 10-15% difference in real and reel. Honestly if anyone saw the dress I received , the colour is no way in correlation with the picture attached on the website. Inspire of letting them know multiple times, they kept saying I can only get a different size. What is the whole point of giving a reference image that doesn’t match the product and further telling a customer that she should’ve checked the images properly. It was my first experience and I’ve never had such a feeling from any other websites with being forced with their poor quality merchandise. Return policy is an epic failure for customers. I’ll ensure that my friends circle is informed about it too. In the picture everything looks nice but in reality , it’s not even closet similar.”
“I have a bad experience, Bunaai team is not customer friendly.
The colour of my dress which got delivered is entirely different. I have approached them on the same but they don't offer any exchange
Please do read exchange policy before buying”
“To the prospective buyers here, please do read their return and cancellation policy first as it’s not customer friendly at all and what’s more useless is their customer service being not responsive at all. However, shall rate 3* for quality of products.”
“To all prospective buyers, please do read their return and cancellation policy as it’s not customer friendly and what’s more useless is their customer service as they don’t entertain/respond to your emails . However, would rate 3* for quality of products.”
“Worst customer service. They take pre-paid orders only to cheat their customers and never deliver the order. The customer service is pathetic. The customer service numbers are switched off and they never reply to your mail.”
“They are fraud. If you do prepaid purchase they will not deliver the product or will not take your call. Their all no are switched off. Don’t make any purchase from this site”
“Worst sevices I have ordered lopa lime suit on 12./03/20 but till date no updates. It was prepaid and they are not responding to any query . But regularly sending their promotional mails. They are big frauds all their no are switched off and not available.”
“Hi I have placed order on 12/03/2020 . Till now I don’t have any update.All no which they have provided are switched off. I have done online payment. They seem to be a fraud website.Not getting any genuine response”
“Worst customer care service: I have been trying to reach out on your customer care number since weeks but it is always switched off.
I placed my order on 7th March and it arrived at the local fedex facility (lucknow) on 13th March and it is still not delivered. It is as prepaid order. Your Instagram account manager or whosoever manages the insta account is giving me the lockdown reason, there was no lockdown till 20th march and it is in the local facility since 13th March.
If you are not able deliver the order atleast you can cancel my order and refund my amount. Internet and banking is still working.
Please cancel my order and refund my money. I havebeen trying to reach out since weeks but not getting any response.”
“I ordered 4 dresses.one of them has a damage.so I mailed to Bunnai for return . My mail was not answered nor they picked my calls.I don’t know why they are not picking calls.”
“They have zero processes in place over my multiple orders. There are no order confirmations or follow ups post the order. Orders were delayed. I was called by the delivery agent as my number was mistakenly given for a delivery in Surat. They cancelled parts of my order saying out of stock with no communication on options/ refund. Sizes were incorrect in the products sent. Very disappointed at how they've been allowed to get away still functioning like this”
“I ordered one blue dress with silver flowers painted on it.... Paint is coming out with just touching it... It's looking so cheap quality product.. With so much high price.... Very bad 😡experience”
“I ordered for 3 dresses, where the order for 2 was cancelled, I don't know why and got only one dress that too after 15 days, though the product was really good. But not satisfied with the delivery procedure.”
