Burlow & Spencer Ltd Reviews

Name: Burlow & Spencer Ltd
Rating: 3.90

3.9 Rating 181 Reviews

73 %

of reviewers recommend Burlow & Spencer Ltd

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3.9

Based on 181 reviews

Customer Service
Communication Channels	Telephone, Email

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Phone:

0845 643 9753

Email:

support@burlowspencer.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We decided to use services of the company to get fiancée visa. As soon as we paid everything went downhill. They didn't answer emails and didn't call back when it was needed, missed several phone appointments, etc So we applied for visa without them and messaged them willing to get a refund. No answer since then.”

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Posted 6 years ago

“We were quoted a price of £4000 on the 26th of March. Paid on the 27th of March then sent an email on the 28th of March cancelling as their services were no longer needed. Since then, despite repeated phone calls, of which we speak to the receptionist only, we are told to email. After many emails, these go unanswered and today, 4th of May, I am no closer to getting a refund!! Absolute incompetence!!”

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Posted 6 years ago

“In short, the reviews on here must be made by themselves! My experience with them was one of total frustration, utter incompetence and professional negligence. They are not licenced and my advice is DO NOT USE THEM if you value your sanity, money and health. Once they get your money they DO NOT CARE! I employed their “services” last November to assist in getting my Malaysian fiancée a visa as I am caring for my very sick father who has advanced stage Alzheimer's. The Visa was refused, so now my fiancée is stuck in Malaysia with nowhere to live and I am stuck in the UK caring for my Dad on my own. We have had to cancel our wedding and guests from around the world have been told the wedding is on hold. Initially, they were very good at prising the fee out of me. I had booked return flights from UK to Malaysia on 26th January to return on 28th March assuming that would be enough time to get the visa (paying for priority). Phone calls were not returned, when I emailed, I got auto reply saying they would reply within 24 hours, which of course they didn’t! All-in-all thoroughly stressful to deal with. On our flights to Malaysia, I had still not received the completed forms and indeed had to wait another week before getting them. The forms were shabbily completed, with mistakes but I assumed the application was generally correct. I had to fly back without my fiancée as she was still waiting. A week later she called, distressed to say the visa had been refused. When I looked at the letter and did some more research, I could see what the problem was. Although I was receiving carers allowance (they had not crossed the correct box), they made no mention of “adequate maintenance” and the visa was refused on that basis. Obviously, I tried to call/email them to discuss and again no answers until I started to threaten legal action (not sure what to do) and negative feedback on websites. A guy called Adam Khan called me, told me UKBA had made a mistake and I could appeal (takes 1 year+) or re-apply and it would definitely be OK, oh and I would get a discount on the fees and a more senior consultant!. I questioned this and asked about “adequate maintenance” and he had no idea what I was talking about! I did get an sms telling me a new invoice of £900 was coming. I told him, it was their fault and it had to be free. He promised to call me on Monday but didn’t, I sent another 2 threatening emails and he called me Wednesday, saying he had been sick and offering free legal fees. I tild him that wasn’t good enough and that Burlow and Spencer needed to pay government fees as well as it was their error. He said a manager would have to call me but of course that will never happen. I understand they are not licenced by OISC and neither are the licensor DDR Legal? This is a short version of what happened so far but they have been a nightmare to deal with, don’t give a damn about their clients and do not have the relevant knowledge to process these matters.”

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Posted 6 years ago

“Wrong advice given Perfect service up to payment, after service was downhill, miss leading information, advised on a route to take by them, only later to find out this was incorrect, my main advice to you is avoid this company, do your own research on this company, pay no attention to 6 star reviews, they are very misleading with their intentions. Please research this company hard for yourself.”

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Posted 6 years ago

“Nadeem and his exceptional team worked very efficiently on my case achieving a positive outcome as swiftly as possible.”

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Posted 6 years ago

“I contact Muhammad for my citizenship. He was instrumental in my journey to become a UK citizen. His knowledge and creative ideas were outstanding. In the process, I also ended up with a good friend.He was so keen and focused about paper work and submit my application after full surety and without any doubt i got my application approved. I highly recommend him.”

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Posted 6 years ago

“Burlow & Spencer helped me for my permanent resident application which was approved just in 5 months. The lawyers and staff took time with me to understand what my goals and dreams were and they made sure my application was very strong when it was submitted. I strongly recommended Burlow & Spencer – they really care about their clients and provide excellent service. Thank you guys......”

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Posted 6 years ago

“Excellent and very professional service! Abbas solved very difficult cases of my work permit and my family’s PR application by his abundant knowledge and experience. I also would like to appreciate to Shaista, His assistant, for all patient and timely supports. Without this professional team, we cannot reach our goal so successfully! Thank you very much!”

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Posted 6 years ago

“It is my opinion that Burlow and Spencer are rip off merchants. They take your money prior to telling you whether you have a chance of a visa or not. They are Lawyers not Solicitors, anyone can call themselves Lawyers, you do not need any Legal Qualifications. They just take the info you give them and put it on a form, in my opinion not very well. I would not recommend this company under any circumstances. They are in my opinion not very professional and leave a lot to be desired. I would recommend you look elsewhere for advise. I wonder how many of these reviews they wrote themselves ? 97% I do not believe it, are you sure ?”

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Posted 6 years ago

“My friend introduce me to Muhammad at Burlow & Spencer. He helped me with my asylum case and my case was approved within a few months. Muhammad spent a lot of time prepare for my case. I can tell that he cares a lot about the case in the process. He always communication with me about the status of my case and paid a lot of attention to details. I would say Muhammad is best immigration lawyer I worked with. I would definitely recommend Muhammad to everyone.”

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Posted 6 years ago

“I contacted Burlow & Spencer and Chutti helped me with my student visa application. She was very experienced, friendly and co-operative. Everything went very smoothly and incredibly fast. I received my visa in three months. I definetely recommend people to contact her, if they look for immigration lawyer.”

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Posted 6 years ago

“I have very good experience with Nadeem. He responds very fast, and explains things very clearly. I highly recommend him.”

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Posted 6 years ago

“Thank you Abbas.He is the guy who can make things possible. Very intelligent and professional, all the staff is good.”

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Posted 6 years ago

“Do not use this company. The adviser assigned to us (since left the company) used a route for immigration visa that was clearly never going to be accepted by the Home Office. We accepted the "expert" advice but it is far from expert. Further they disclosed the surname of another client in the documentation sent to us - a narrowly avoided data protection breach, and would not even acknowledge that this was shoddy work. I paid £2500 and have asked for a full refund. The visa application was denied because the wrong form was used. They are not registered with OISC. Technically they don't need to be, but my advice to anyone seeking immigration advice would be to ensure that the immigration adviser company is registered with OISC.”

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Posted 6 years ago

“I am stuck with my words ( As they worth a thousand of words) to describe my experience with Burlow & Spencer. They deserve the best as they provided me with the best service.”

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Posted 6 years ago

“I would like to thank Shaista at Burlow & Spencer for a professional job she has done for my extention visa application. She was highly professional with all information she supplied ,she knew what needed to be done and did it properly , it is a pleasure working with her.I thank her for all her help and being patient with me , and surely I recommend her as an immigration solicitor to anyone.”

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Posted 6 years ago

“Abbas helped me with my visit visa and he deliver A class service. He and his entire team is a team of professionals. They bring results. Highly recommended.”

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Posted 6 years ago

“My experience with Burlow & Spencer was amazing we applied for my fiancee visa and received a positive outcome 6 months later.. I would like to thank Nadeem for the efforts he made.Its quite stressful having your partner far away and not knowing how long a application will take or whats going on with it Nadeem made this experience for myself and my partner as comfortable as possible with all his hard work, dedication and time the result was outstanding. Once again i would like thank the team for everything they have done for us.”

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Posted 6 years ago

“Attentive,knowledgeable,caring and reliable”

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Posted 6 years ago

“Burlow & Spencer is a place where my dream comes true. I contact them for my permanent residency and Shaista was my case worker and she was impressive from start till end of process.She was so keen about even little things related to my case and after all her struggle I am permanent resident of UK.”

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Posted 6 years ago

Burlow & Spencer Ltd is rated 3.9 based on 181 reviews