Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,070 Reviews

94 %

of reviewers recommend Burrows Motor Company

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Metrics

4.7

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01226 720443

Email:

info@burrowsmotorcompany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful Sales team. Informative and not pushy.”

Helpful Report

(Burrows Toyota Barnsley) - Posted 6 years ago

Thank you for leaving us a great review Michael.

Posted 6 years ago

“very happy with my purchase, nick the car salesman who dealt with me top bloke couldent be happier , showroom high spec, couldent fault it, definately will be buying another toyota in 3yrs time from burrows thank you”

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(Burrows Toyota Rotherham) - Posted 6 years ago

Thank you for taking the time to leave us a great review David - we shall pass your comments back to Nick. We are looking forward to seeing you again in the future!

Posted 6 years ago

“As usual very pleasant and efficient service at Barnsley Burrows motor company.”

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(Burrows Toyota Barnsley) - Posted 6 years ago

Thank you for taking the time to review us Joyce.

Posted 6 years ago

“Absolutely Fantastic Service! Scott sourced the perfect car that matched all my requirements, after advising me with the best car that suited my needs. From start the finish the whole process was made easy and relaxed Scott really went above and beyond!! I am very pleased with the car and serviced I recieved from the salesman was second to none.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 6 years ago

Thank you for taking the time to leave a great review.

Posted 6 years ago

“I ordered a new C-HR late May 18, and it arrived with no problems. The only gripe was it arrived with rubber sealent and compressor [as most cars do now] but when I ordered it I asked for a real wheel and tyre to match the other four. Call me old fashioned but I prefer a real wheel in case of a puncture, not a blow up and go to the nearest garage. A phone call told me it was available to collect, so off I went. A fitter came out of the garage to fit the wheel in the boot [complete with jack and wheel wrench etc]. When I got to my car there was a 'space saver' wheel, not what I ordered. So back to see the person at the service counter who asked me to wait while he got somebody to talk to about this, all the equipment and the space saver got took back to the garage. The person arrives and I tell him the story. To which he told me the sealent and compressor are standard. the space saver had been ordered because I said that I would prefer a real wheel and tyre. I said 'to match the other 4'. He fetched the salesman who had taken the order who said he remebered me wanting a wheel to match the others. The person then tried all sorts to try and get me to accept the space saver - saying it would take time getting it. I can go to Burton-on-trent [their big works] and fetch one faster than it arrived. It would cost more, was the next question - it didn't matter it cost [quoted about £250 when I ordered the car, they didn't know exactly as nobody had asked for one before] the person looked it up and said about £460, bit of a difference, But I still wanted the wheel and tyre. it finally arrived without the jack or wheel brace etc. So what started off as excellent finished with me being disapointed with the service.”

Helpful Report

(Burrows Toyota Worksop) - Posted 6 years ago

Thank you for the feedback Cyril. It is important we see where we have gone wrong so we can make sure that it is right in the future. We hope you love the C-HR and look forward to seeing you in the future.

Posted 6 years ago

“Everyone gets a warm welcome, all the staff are helpful and friendly.”

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(Burrows Toyota Barnsley) - Posted 6 years ago

Thanks for the great review Joanna and we look forward to seeing you in the future.

Posted 6 years ago

“Very good customer service thank you”

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(Burrows Toyota Worksop) - Posted 6 years ago

Thank you for taking the time to leave us a great review Amanda.

Posted 6 years ago

“I had to purchase a car quickly to replace my other Yaris which had been scrapped as a result of a rear shunt .As I was going on holiday soon afterwards , I had to make a hasty decision which influenced choosing a Yaris again considering how well it had survived the accident ! I am always impressed by the staff and service at Doncaster Lewis was very helpful sorting out my 'new' car with finance but I was quite disappointed when later in the month I received correspondence from Toyota about finance deals which would have been tempting had I not had to change cars so quickly!!”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Thank you for the great review Marion - we hope you love your new car!

Posted 6 years ago

“Friendly salesman, love my first car! Great experience!”

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(Burrows Toyota Worksop) - Posted 6 years ago

Thank you for taking the time to leave us such a great review!

Posted 6 years ago

“I am always purchase cars from Burrows in Barsley They have been for many years exceptionally efficient in every way Very reliable all round service a specially Ian Hardman”

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(Burrows Toyota Barnsley) - Posted 6 years ago

Thank you for the great review Kyriacos - we are looking forward to seeing you again in the future!

Posted 6 years ago

“From beginning to end the purchasing of my new car with Burrows was seamless. I was kept up-to-date with the process through emails and text messages which helped to ease my concerns. All the staff are very welcoming and friendly always put me at ease when I arrived at the showroom. They took the time to explain everything in great detail and at no point did I feel pressurised in any way. I had time to think about the purchase and they were on hand to answer any questions I had regarding the sale. All in all a very pleasing experience and one that I would definitely recommend to my family and friends looking to replace or purchase a new or used vehicle.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Thank you for the excellent review Christina - it is all part of the service that is provided here at Burrows. Hopefully we will see you again in the future.

Posted 6 years ago

“Great people to do business with Jack was great”

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(Burrows Toyota Doncaster) - Posted 6 years ago

Thank you for the great review Salma!

Posted 6 years ago

“Although service was good. When I went to pick up the car it had not been cleaned or valeted....spoke to sales rep and adv to bring back to be done....as I live over 10 miles away and need car for work I asked to take to Barnsley...not done....cleaned car myself....disappointing start....”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Thank you for your review Matthew - we shall pass your comments back to our team.

Posted 6 years ago

“We live some 60 miles from Burrows in Sheffield yet find it well worth the drive when looking to replace a car. This time around we spent several days visiting local franchises which merely served to remind us why we needed to go to Sheffield - which we did and, of course, ended up buying from them yet again. Courteous, knowledgeable, helpful staff - what more can you ask?”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Thank you for the great review Richard - we shall pass your comments onto our sales team. Hopefully we shall see you again in the future.

Posted 6 years ago

“Very professional and friendly approach by the sales representative Jake which made the purchase of my Mazda 2 an enjoyable and easy purchase.”

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(Burrows Mazda Sheffield) - Posted 6 years ago

Thank you for leaving us such a great review Jayne - it is part of the service here at Burrows.

Posted 6 years ago

“Impressive customer service nothing was too much trouble. Good product knowledge.”

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(Burrows Toyota Sheffield) - Posted 6 years ago

Thank you for taking the time to leave us a five star review Paul.

Posted 6 years ago

“From start to finish the staff are superb excellent service and really looked after me will be going back for another car in the future thank-you so much kind regards Deborah”

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(Burrows Toyota Rotherham) - Posted 6 years ago

Thank you for your kind words Deborah - it is all part of the Burrows service! We are looking forward to seeing you again.

Posted 6 years ago

“One of the best car dealership i ve ever seen. Salesman Alen and his manager was amazing. Thank you soooooooooo much.”

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(Burrows Toyota Rotherham) - Posted 6 years ago

Thank you so much for the great review Mohammad and we look forward to seeing you in the future.

Posted 6 years ago

“The only thing I would suggest is to ensure you charge for the car tax at the time of purchase, rather than having to chase customers down for it later.”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Thank you for the feedback Ally which we will ensure is passed to the site. We appreciate you taking the time to leave a review.

Posted 6 years ago

“Extremely helpful. Not overtly pushy. Accommodating. Nice Coffee. Pleasure to do business with.”

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(Burrows Toyota Rotherham) - Posted 6 years ago

Thank you for taking the time to leave a great review Steve. Feel free to drop in for a coffee anytime.

Posted 6 years ago

Burrows Motor Company is rated 4.7 based on 1,070 reviews