Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,779 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

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“I'm very happy with my Super King Ottoman bed. It's well made and it offers lots of storage space. The bed has really taken a centre stage in the room. The service from B&S is another matter. Within a week of buying and paying the bed we were told that they wouldn't honour the agreed timeframe because of wood shortage. I appreciate the prompt update but I can't take it seriously. Such a big company to have no knowledge of their stock and availability is something that raises my concern. Wood stock doesn't go low overnight so I would expect B&S to would have known this in advance to the purchase. I also have to take issue with the approach to getting customers to review: sending one sock and asking for a review to get the pair is dubious marketing practice. Let alone that given I had to wait additionally 6-8 weeks for my bed, it would have been a good idea to send us a couple of pairs as a good will gesture for the extra wait.”

Helpful Report

Posted 3 years ago

Hi Bea, Many thanks for taking the time to leave us a review and we are glad that you are happy with the quality of the bed. I'm sorry that you experienced a delay to the delivery of your bed. During the month of August, we (along with many other businesses in the UK) did experience a shortage of wood, which affected the lead time on all of our bed orders. This is the first time that we've experienced an issue like this, and it caught us off guard. We did however try our best to communicate the delays straight away to customers. I am sorry that you do not like the sock idea. Normally only a small percentage of customers take the time to leave reviews, so we thought that providing socks would encourage people to write reviews, good or bad. We will of course send you some more socks as an apology and for sharing your feedback. Best regards, Sophia

Posted 3 years ago

“Easy to negotiate delivery time and very efficient service. Plus the bed is as comfortable as hoped ...far better than the memory foam we had previously”

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Posted 3 years ago

“Button & Sprung customer service were so helpful with the whole process! Very polite and caring throughout!”

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Posted 3 years ago

“Excellent service from the visit to the showroom to the incredibly fast installation of the bed. We were kept updated on the progress of our order, were able to take a leisurely amount of time in the showroom to make our decision and are very happy with both the bed and the mattress. Our bed now feels like a luxurious place of extreme comfort! Highly recommend.”

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Posted 3 years ago

“Gorgeous colour. Does not disappoint. Delivery drivers friendly too.”

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Posted 3 years ago

“Love my new bed ! It’s so well made and the velvet is so soft .”

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Posted 3 years ago

“There was a great choice of bed styles and fabrics to choose from, that helped me tailor the exact bed that I wanted for my new house. I purchased a king size lavender bedframe and I was extremely delighted with my new bed. It is of a really nice quality and the fabric is a perfect match for my requirements. I had to wait 4 weeks longer than the scheduled delivery because of a shortage of materials to build the bed. This was a little disappointing and not mentioned before I placed my order. However the communication was excellent and the delivery was done very well. The bed was placed exactly where I wanted it and was fully assembled. I would highly recommend Button & Sprung for your new bed choice.”

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Posted 3 years ago

Hi Andrew, Many thanks for taking the time to leave us a review. I'm sorry that you experienced a delay to the delivery of your bed. During the month of August, we did experience a supply chain shortage of wood, which affected the lead time on our bed deliveries. Because of this we had to inform customers that the lead time had increased from 5-7, to 8-10 weeks. This is the first time that we've ever experienced supply chain issues, and the problem has been affecting many businesses, of all kinds, across the U.K. (not just bed specific!). ** We're pleased to announce that this lead time has since come down, and we are now operating at the lead time of 7 - 9 weeks for beds ** The supply chain issue has not affected the production lead time on our mattresses. All best, Sophia

Posted 3 years ago

“The bed is beautiful and the service was second to none. On the day they delivered it was seamless-we love our new bed, thank you”

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Posted 3 years ago

“Im very disappointed by the customer service I received - after spending so much money on an ottoman bed and mattress from Button & Sprung, I would've expected a more helpful and professional response. after not even a year of owning this bed I noticed terrible mould growing under the bed - it had spread to the bed slats and even to suitcases and stroller I had packed under the bed, There is clearly not enough ventilation under the bed so lots of moisture was getting trapped under the bed, which i only realised after we started to get a very strong mould smell in our bedroom. the problem wasn't humidity in our bedroom as we don't have mould problems anywhere else in the room. The reason why we decided to get a natural mattress is because my husband sweats a lot during the night and foam mattresses made this even worse- even though the natural mattress helped to reduce this problem it was causing lots of moisture to be trapped under the bed and due to there not being enough ventilation it caused this problem. After I had explained this to customer service I was sent back a very condescending email where they explained what mould was and why it happens -_- and as a goodwill gesture they offered to replace the boards for the ottoman bed (on the condition I would need to pick it up from the warehouse - not even offering delivery and expecting me to travel very far to pick up very heavy and large boards for my kind size bed!!!) I am now stuck with a very expensive bed which I can't use storage any more as im scared mold will start again, and also because of how bad the mould had gotten under the bed the smell of mould has not been able to be removed(as much as I have tried to clean the inside) so even though I have now removed everything from under the bed our room still smells of mold. I would highly advice against buying the ottoman bed and if so make sure to check often if mold starts to form - as sadly this was the case with us and I would have assumed problems like this wouldn't have occurred with such expensive beds that should have been built with better storage ventilation/mould resistant material and better customer service to help with problems like mine ie offering to have the bed professionally cleaned or offered a replacement (which they have not- even thing I've had this bed for less than a year)”

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Posted 3 years ago

“Excellent, personable service. I was able to contact Button & Sprung through their online chat, via phone call, and even came in to their showroom to find the perfect bed. They were very friendly and helped me find a bed that I love. The mattress is super comfortable, and the bed frame is sturdy and attractive. It doesn't creak or shift at all when we move! I'm 100% happy with the experience.”

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Posted 3 years ago

“very good service”

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Posted 3 years ago

“Great service - delivery took a bit longer than expected but communication was great throughout so we always knew the situation, and Button & Sprung even accommodated my very last minute request to change size!”

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Posted 3 years ago

“Excellent value for money and were very accommodating regarding delivery. Highly recommended.”

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Posted 3 years ago

“Great service. Delivery men were very efficient.”

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Posted 3 years ago

“Beautiful bed, so happy with it! Great customer service, there was going to be a small delay due to issues with availability of wood and Button & Sprung contacted me to let me know. Bed delivered and assembled in a most professional & courteous manner.”

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Posted 3 years ago

“I would highly recommend B & S. We have received a great service from the first time I contacted them via chat service until the delivery of our bed. Highly professional in all aspects in communication, guiding us according to our needs and preferences, quality of product, delivery and keeping the promised time frames especially within this period of pandemic - Brexit that most vendor of this sector are facing big delays and other problems.”

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Posted 3 years ago

“The staff when ordering were very helpful and the process was seamless. Fantastic delivery team, professional, helpful and a credit to you - best delivery experience I’ve ever received. Can’t thank you enough. Love my new Foxtail bed.”

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Posted 3 years ago

“Excellent service and delivery. Our bed is beautiful and just what we wanted.”

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Posted 3 years ago

“Very good service, knowledgeable staff, excellent product.”

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Posted 3 years ago

“Excellent quality, and fast and smooth delivery”

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Posted 3 years ago

Button & Sprung is rated 4.9 based on 2,779 reviews