Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,779 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

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“Love our bed, great service and excellent delivery team.”

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Posted 4 years ago

“The most beautiful, sumptuous and elegant bed, I look forward to going to bed every night now! The two gentleman that delivered were prompt, courteous and extremely helpful. I would highly recommend Button & Sprung.”

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Posted 4 years ago

“Fantastic customer service from Button and Sprung. Adam was very knowledgeable and it was an excellent experience seeing all the products in the showroom. I would 100% recommend everyone shops at Button and Sprung.”

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Posted 4 years ago

“Perfect customer care from beginning to end! The end being the best mattress we have ever purchased. I would definitely recommend Button & Sprung”

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Posted 4 years ago

“The service in the showroom was great and the staff were knowledgeable and helpful, whilst giving you space to browse and choose. The variety of materials available are really extensive and all gorgeous. The turn around time was good and the bed we chose is so comfortable and well made and we are really happy with what we went for. All in all we loved Button & Sprung and would definitely use them again and recommend them to others.”

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Posted 4 years ago

“Great bespoke service, really friendly staff, delivery men were fantastic.”

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Posted 4 years ago

“I got my mattress delivered yesterday and it was great, earlier than the planned time slot (probably linked with less people on the road). Very friendly and efficient service. Great customer service prior to this.”

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Posted 4 years ago

“The overall service from Button & Sprung was fantastic. From the visit in the show room to the final delivery.”

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Posted 4 years ago

“Adam and his staff are really helpful and great people to deal with.”

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Posted 4 years ago

“What a fabulous bed. It took me a while to decide but ended up buying the Daisy in Forest Velvet. Luxury. I would like to say a special Thankyou to Martin who arranged delivery to suit me. The guys who delivered were quick, efficient and courteous. Did not need to be asked to remove outdoor shoes. Thankyou Button and Sprung for a great service and quality item”

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Posted 4 years ago

Hi Ulina, Thanks so much for the review :) I will be sure to pass your words on to Martin. All the best, Sophia

Posted 4 years ago

“Efficient service and excellent product - would recommend!”

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Posted 4 years ago

“Great service, excellent quality beds.”

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Posted 4 years ago

“After talking to the team at Button & Sprung and receiving the fabric sample I made the decision to order my new bed. The delivery was very good and my first thoughts on seeing the bed ‘ this is a top quality bed’.”

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Posted 4 years ago

“A beautiful product, excellent CS too.”

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Posted 4 years ago

“Very knowledgeable and friendly staff. Great products and great showroom allowing customers to try the mattresses in particular”

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Posted 4 years ago

“Was very happy with the service from start to finish. Great assistance from helping with the fabric selection and first visit to the showroom, through to delivery. Delivery was on time and even though there was a slight issue on delivery, it was resolved quickly and efficiently by the team. Thanks again !”

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Posted 4 years ago

“Relatively easy process of ordering a bed I saw on instagram although communications with different staff members could’ve been a little more joined up.”

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Posted 4 years ago

Hi Rosa, Thanks for your review! We'll take this on board & hope that you are enjoying your new bed :-) All the best, Sophia

Posted 4 years ago

“Lovely comfy bed and great delivery!”

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Posted 4 years ago

“After many years of searching for the right mattress, and my wife complaining of back pain, I eventually found Button and Sprung as I thought it would be a good idea to move towards natural fibres. What's the point sleeping on sponge or foam and wake up sweaty? So I looked through the range and thought the first one on the list (Drysdale) was good enough. We watched the video, compared the springs and layers and eventually got the Drysdale regular. I have to say it was the most comfortable mattress I ever slept in. It seemed to envelope my body as I lay on it at night and remember how I went to sleep with a smile on my face. I know it sounds cheesy but it's true. Then after 3-4 months my wife started complaining again she has lower back pain from the mattress. I told her it must be her. It can't be the mattress because I wasn't getting back pain, and she was complaining of back pain for the last 10 years. So we stayed with it, until I also started getting back pain. Now I believed her. So we were with a mattress that was amazingly comfortable, but not supportive enough as we were waking up with back pain. So I called up the company and spoke with Dee at Customer Support. She listened carefully and said that before they decide what to do, they need to inspect the mattress, and they will schedule a Bed and Mattress Inspector to come round. I never knew there was such a thing. But after a week he did come, and really inspected the mattress. He brought instruments, strings, he measured how far down the impression go, he layed on it himself, and then wrote a report back to the company. A week later I got a call to say they got the report and the inspector found the mattress faulty. So we weren’t imagining it. I didn’t understand how a new mattress can be faulty but they explained that a very small amount of mattresses are manufactured with faults, like anything else, in which case they take it back and offer a replacement. So I thought, Great, I’ll replace it but this time perhaps with a firmer one. But then I thought, if I’m replacing, maybe I want to upgrade for a small amount. Maybe go one model up. So I checked out the videos again and compared the springs etc…and called them up to place an order. But Dee suggested I come to the show room as they have the mattresses there to try, at different tensions, and I’ll be able to compare. But I protested that you can’t lie on a mattress in a show room and get a feel for it. so she said that above the show room they have another room with beds and mattresses and you can take your shoes off and have a longer lay, a snooze if you like and take the whole afternoon to check them out. I never heard of this before. I thought I must check this out, even if just for the experience. I decided I didn’t want to make a second mistake again so I want to actually feel them. I must stress how important it is to actually feel the mattresses, and yes, you can feel the difference between them. So I went down to Fulham and was welcomed by the team. Dee paid for my parking on the road, and Adam explained everything with excitement and enthusiasm. He made me and my father a cup of coffee and the whole experience just felt great. I did end up going for one model up and the firmer tension. Four weeks later it arrived and what I loved about it is that it doesn’t have the stench of sponge and synthetic materials like the previous mattresses did. It just smelled natural I guess. My back has stopped aching and we are both getting the proper support for our backs. My wife’s back is still painful but much less and I think it’s on the mend. But she does appreciate the firmer tension and commends me on the length I went to get it right this time. As Adam said, and I will never forget it - A good day begins when your wife had a good night's sleep! Makes me smile every time. To summarise, the mattresses are 100% natural. You can’t beat that experience. Your whole body and skin just breaths properly at night. and there are so many springs that it just blows all the competition out of the water. And along with the first class products come first class service which I have rarely seen. They really do care about their products and what it can give their customers, and if something is not right, they will fix it, until you are satisfied. And you can’t beat that. And that is why I am writing this glowing review. Because they deserve it, and because I know their mattress will last for the next ten years give or take, and I will get our next mattresses from them for sure. And if something is not right, they will fix it. And you just can’t ask for more than that.”

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Posted 4 years ago

Hi Simon, Wow, thanks so much for taking the time to write this review - it's very much appreciated. We do work very hard to provide top-notch customer service and it's really great to hear customer feedback like this :-) Will be sure to share with the rest of the Button & Sprung team. Kindest regards, Sophia

Posted 4 years ago

“Lovely bed. Ready on time, delivery very smooth, called ahead. I will most definitely recommend.”

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Posted 4 years ago

Button & Sprung is rated 4.9 based on 2,779 reviews