Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,785 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

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“Button and Sprung have been excellent from the very start. I originally ordered some fabric samples which came through very quickly and in purpose made packaging keeping them clean and crease free. I was concerned about a bed fitting up the stairs in my old Victorian house so emailed Asif several times with measurements and photos to see if we could work out the maximum sizes that would work. Eventually we went to the showroom in London and was not disappointed by all the beds, mattresses and fabric samples there were to look through. We were greeted with a friendly member of staff, but left to look around at our leisure without being hassled and made to feel like we had to buy that day. We registered our interest and left the details of the items we were keen on and after double checking measurements at home I rang up to make the order. Everything they said would happen, did, and the delivery was also extremely good. We had a 2 hour delivery window and the guys actually called us half an hour early to say they were in the area and could deliver sooner if that was convenient. It was quickly delivered and built and left in our room looking fabulous. I cannot rate this company high enough in terms of customer support, logistics and quality. If you need a bed buy it from Button and Sprung!”

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Posted 7 years ago

“My wife and I had been looking at beds from Feather & Black, John Lewis etc., but failed to commit because we were not happy with the quality & design for price. I found Button & Sprung online not known anything about them and was impressed. Fortunately their London showroom was not too far away, so we visited and was equally impressed with the overall customer experience and quality of the beds and mattresses. Having now taken delivery of three double mattresses and beds for the little'uns & guest bedroom, I am glad to report that they were delivered and installed superbly and meet our demanding expectations. So much so that we will soon be returning to purchase a new bed for our master bedroom.”

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Posted 7 years ago

“Excellent customer service from the order to the delivery. The communication far exceeded expectations, if only other companies can learn from you. A fabulous Foxtail super king bed in the most luxurious fabric. We are very, very happy with it. Thank you for going the extra mile for your customers.”

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Posted 7 years ago

“One of my favourite purchases for my new home - amazing quality product, good value for money and free delivery and unpacking service. Button & Sprung surpassed all my expectations and I was particularly pleased with the customer service. The two gentlemen who delivered my bed were quick but polite and extremely helpful to me when deciding the best position for my new bed. They also took away my old mattress - completely fuss free and nice and easy! Would highly recommend purchasing from this company.”

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Posted 7 years ago

“Great Customer Service! I ordered a Peony bed with a bespoke fabric over the phone, and it is absolutely lovely in real life. Bed arrived on time and was all set up for me. Very pleased!!”

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Posted 7 years ago

“they were efficient, polite, knowledgeable and practical - e.g. for deliveries having a 2 hour slot was really helpful.”

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Posted 7 years ago

“Flexible & helpful, also sent me a wedding present, thank you!!”

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Posted 7 years ago

“An all round great experience. Very helpful assistance in the showroom with absolutely no pressure at all, everything happened smoothly and when promised and - most importantly, the bed is super comfortable. Thanks Button & Sprung!”

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Posted 7 years ago

“Great bed. Great service. Great people.”

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Posted 7 years ago

“My gorgeous Iris Button & Sprung bed makes me happy on a daily basis. I adore sinking into its cosy depths at night and love waking up every morning knowing I have had a really good sleep. After years of sleeping on a memory foam mattress I can't believe how much better I am suited to a traditional B & S mattress. I used to be an annoying 'tosser and turner' during the night, and often woke feeling over-heated. Now my partner can't believe how (comparatively) still I am, all night long. I am sure that contributes to me feeling more refreshed too. I went for a fairly bold choice of fabric 'Blossom velvet' and am enjoying trying different shades of bedlinen with it. Currently, an inky dark grey - which makes for dramatic contrast!”

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Posted 7 years ago

“Having spent some time looking & collecting information via the internet for a good quality mattress , to replace my previous one , that was only 8 months old ( bad buy and not cheap )I decided to make the 140 mile round trip to their showroom ( not wanting) to make another bad purchase .I was very impressed with all the friendly and knowledgeable team together the range of products on offer. What gave me piece of mind and reassurance to place an order was their 100 night returns policy Thanks again to all at Button & Sprung”

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Posted 7 years ago

“Fantastic comfortable bed, that looks wonderful - thank you, thank you. Will be recommending your company to everyone. Great service.”

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Posted 7 years ago

“I came into the showroom about 3-4 times! The first time I can in no one rushed at me, I was greeted and asked if I wanted a drink. Every time after that, they recognised me and I felt comfortable enough just to go to 'my mattress'! So when I finally brought my boyfriend, he just had to confirm if he wanted the same tension or if we had to have a mattress with 2 tensions! We went for 1. It was delivered in 5 weeks- I couldn't be there so I hid the keys for the team and I came back to a new mattress and a little care sheet. I lay down and it felt different. They suggested a month for it to settle and even to jump on it to make it quicker but it was too soft. A technician confirmed that and in no time at all I had a mattress just like the one in the showroom- that I'd loved. We are moving at the end of the month to a furnished rental and my boyfriend said last night -'they'll have to remove their mattress because I'm not moving anywhere without this one'- and then I remembered I hadn't reviewed or thanked the team for a comforting, happy experience. Thank you so much from a customer who now sleeps well.”

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Posted 7 years ago

“Educated me On beds and mattresses clearly patient Professional”

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Posted 7 years ago

“Thank you. I had such a lovely experience with Button and Sprung, I really wanted to share my whole buying a mattress experience and say thank you so much to you all! After reading your reviews, I called the showroom and it was obvious to me you knew about mattresses and having bought my last mattress only a few years ago, which was a terribIe experience, I didn't want to make the same mistake again. The girl who assisted me was very helpful, she even made me a latte. She was very knowledgeable about mattresses, which helped me choose, without any pressure, the one I liked and I asked quite a few difficult questions (sorry about that!) I can't even remember the last time I received such a pleasant helpful service. A couple off weeks later another nice email, letting me know when my mattress will arrive! The excitement!! The delivery people were great! Quick, efficient and took my old mattress away. What I hadn't realised, was that my old mattress they collected would be passed on to a charity organisation. Which is great! I never knew it would be such a nice and memorable experience buying a mattress. What's important and also noticeable is when I sleep, I don't move around so much. I have a very deep sleep and don't wake up during the night, like I used too. I'm very busy at work and my hours can vary, so this has helped me so much and that's why I'm so grateful, there are still companies like yours that still exist, and look after us. Puts a little faith into buying something important. Thanks for the offer of the 100 days and 100 nights, but I won't be needing to use it! I am sleeping so comfortable on my Swaledale mattress. I'm looking forward to coming back, to buy a bed. Thanks again!!!”

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Posted 7 years ago

“We received the bedframe yesterday and we are extremely pleased with the quality of the product. We also wanted to thank you for the amazing customer service. You have been very supportive and efficient. The couriers have been really efficient as well, fast, discreet and attentive.”

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Posted 7 years ago

“Good service, professional and caring. Good quality bed. We are happy customers. They delivered and assembled the bed and took away the packaging. The delivery guys were very helpful in helping me to move my other king size mattress upstairs. They had brought the wrong mattress but they went back straight away to the warehouse to fix the problem. I recommend this company.”

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Posted 7 years ago

“Excellent service, both friendly and professional, from the moment of looking in the showroom until delivery. The bed itself is beautiful as well.”

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Posted 7 years ago

“From the morning spent with the team at the showroom to the day my daughters bed was delivered was a really nice experience. We had asked for a lot of swatches and no issue with them being sent through to us. The guys who delivered and built the bed were highly professional and left with all the rubbish. Looking forward to later in the year when we go through the process again for our bed. It is true, my 5 year old now has the most comfiest bed in the house and my wife and I always fight to see who gets to do the bedtime story laying in her bed...”

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Posted 7 years ago

Thanks so much for your review Nick! Fantastic to hear how your new bed is making bedtimes stories just that little bit comfier :)

Posted 7 years ago

“Easy, timely delivery and super confortable bed”

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Posted 7 years ago

Button & Sprung is rated 4.9 based on 2,785 reviews