Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,780 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right from the outset, it's been a pain free experience. From initially visiting the showroom with its wide range of beds and mattresses and the friendly informative service we received. Everything including the delivery date/time slots and the wonderful delivery guys who managed to get the bed intact to my second floor flat in Brighton. The Willow bed is just wonderful in it's look and the Galway mattress is so comfortable. Could not be happier. I would recommend Button and sprung to everyone I know.”

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Posted 6 years ago

“We ordered the Poppy bedstead to replace our old King Size bed. The guys arrived with the allocated time slot, assembled the bed and took away the packaging. Very impressed with the service and bed which we both love!”

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Posted 6 years ago

“When researching online, the chat help was really handy. The lady who was helping me then was able to follow up my order when I called later on. After ordering, queries about delivery were responded to promptly and courteously by email and the delivery team were efficient, respectful and assembled the bed quickly, taking all the rubbish with them. Very pleased indeed.”

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Posted 6 years ago

“Good communication by email and answered queries promptly. The bed itself was good quality, well made and looks good.”

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Posted 6 years ago

“Brilliant customer service Friendly staff Best mattress I’ve ever had!!”

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Posted 6 years ago

“Great customer service, bed arrived within the advised time slot and delivery was on time.”

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Posted 6 years ago

“Delivered promptly. Assembled professionally and bed looked as per description. Very pleased with our purchase!”

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Posted 6 years ago

“Provided a good product that was delivered on time”

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Posted 6 years ago

“I purchased an upholstered bed frame and mattress both of which are of excellent quality. The mattress in particular exceed my expectations in support and comfort. The items were delivered to my room of choice, bed frame erected and all packaging removed by a polite and efficient delivery team. Overall I am very impressed with both the product and company hence I have no hesitation in recommending Button & Sprung.”

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Posted 6 years ago

Thanks so much for your review and feedback Ben. We hope you enjoy your new bed and mattress! Hannah.

Posted 6 years ago

“We turned up at your showroom early one rainy Monday morning. We had done some research and decided to come to you first. Slightly dreading the choice out there and having to make a decision. From the moment we arrived and were offered coffee everything was made easy for us. Dee explained how she would show us the process of choosing a bed after asking questions. She told us to try various beds in the showroom in a specific order. We really liked the first one we tried and kept going back to it and she then told is it was bang in the middle of the price range. So there was never any selling techniques to get us to buy anything. It was all so easy, and enjoyable and two and a half hours later we had chosen the bed, headboard, fabric and legs. The whole system worked and Dee was there to advise and help us get the right bed , not to sell us something. I think that was what mad it a pleasure and we left having enjoyed a very nice morning and it being so much easier than expected. Immediately there were emails confirming everything and they said they would try and get it to us before we went on holiday which they did. We were informed they would let us know what time it would be delivered. The delivery was perfect, on time and assembled by friendly delivery men. The bed is perfect! So comfortable. It also seemed by comparison extremely well priced. Highly recommended! Thank you for our lovely bed. I can’t find the first bedrock so could you send me a pair !”

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Posted 6 years ago

Hi Lyn and Duncan, Thank you for your detailed and lovely review, and so glad to hear you're happy with your experience with us. I have passed your feedback on to Dee, and we hope you continue to enjoy your bed and mattress. Hannah

Posted 6 years ago

“On delivery day of our bed (Camelia Divan with drawers) our bed arrived WITHOUT a headboard, just the Divan base, the divan base once unwrapped was covered in dirty marks and had a large scratch in the fabric and stitching coming out, a very POOR condition, after calling Button and Sprung it was arranged for another divan to be made which took another 5-6 weeks, 2nd delivery attempt both the divan base and headboard arrived although this time there were still dirty marks on both!! This is not the kind of service I would expect from an expensive bed company! I was offered just £100 in compensation which included £50 delivery refund, they arranged for a company to come and clean the dirty marks. The customer services team never gave me a follow up call to see if I was happy with the cleaning, in my opinion the customer services at Button and Sprung is very poor indeed, P.S The website need to be more informative regarding bed options, drawer end caps etc as not everyone can make it to the showroom in London.”

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Posted 6 years ago

Hi Beverley, Thank you for your review, and I'm really sorry this happened. I appreciate this is not the experience you were expecting with us, and we will be in touch to respond to your feedback above in more detail. We will also take your feedback into account regarding the website, and see what we can do to improve the information we provide on our bed options. Hannah

Posted 5 years ago

“The customer service from start to finish of our order was amazing. I had to change our delivery date several times, which Button & Sprung happily arranged. Nothing was too much trouble. The bed is also great quality and very comfortable. Thank you!”

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Posted 6 years ago

“Buying a new bed can be a nightmare, trawling around endless department stores talking to people who don't really know what they are selling, but these guys made it an absolute pleasure. From start to finish you are made to feel individual and special. There's a great showroom in London where you can see and really try out all the different beds (yes, there's actually a dark room upstairs where you can go and lie down for a couple of hours on your mattress of choice). That's great service, not to mention a free tea or coffee and a no-pressure sales approach. Prices are not the cheapest but you get what you pay for in life and these guys are really worth it. Go check them out.”

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Posted 6 years ago

Hi Guy, Thank you for such a lovely review. We are so glad to hear you enjoyed your showroom visit, and that we could help with your bed buying experience :) Hannah

Posted 6 years ago

“We are absolutely delighted with our ottoman. It is beautifully made, good and solid. The chaps who installed it on site were very pleasant, quick and knowledgeable. I would thoroughly recommend this product.”

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Posted 6 years ago

“Very efficient polite staff”

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Posted 6 years ago

“My partner and me received our new double mattress yesterday and as much as it is a new addition it is already a great investment into our home. Button & Sprung since day one have been extremely friendly, attentive and knowledgeable from the showroom to delivery. If you are looking for a natural and beautifully crafted and supported mattress I would recommend visiting their showroom to test and ensure you are investing in your posture and everyday health. Thank you!”

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Posted 6 years ago

Hi Vanessa, Many thanks for your review, and so glad to hear you are happy with your double mattress and your experience with us :) Hannah

Posted 6 years ago

“We love our new bed and mattress. Everything went smoothly from order to delivery. There was a brief worry that the ottoman base wouldn't fit down the staircase but the delivery guys handled it professionally and found they could take the base apart into two pieces and then bring it down. Having now slept on the new mattress 2 nights I can already tell it is infinitely more comfortable than our old one and we love the extra large size too :-).”

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Posted 6 years ago

“delivery on time and excellent service and efficiency”

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Posted 6 years ago

“From the very start they were so lovely. I ordered swatches online and posted them on Instagram, they commented and knew it was me who had posted, made you feel that they cared about sending them. When we came to visit the showroom in Fulham they offered us coffee and biscuits, let us try out loads of beds. There was no pressure at all just really lovely advice. We were impressed at this as it was really helpful advice on what to look for and what will make the difference to our comfort.”

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Posted 6 years ago

Hi Victoria, Thank you for your review, and so glad to hear you enjoyed your experience at the showroom. We hope you enjoy your new bed :) Hannah

Posted 6 years ago

“Amazing Mattress ...really comfy. Had a great nights sleep. Highly Recommend....”

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Posted 6 years ago

Button & Sprung is rated 4.9 based on 2,780 reviews