Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,779 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

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“After i got the bed (for myself) the kids invaded it, using it as trampoline. They voted with their feet). The bed, promptly and professionally delivered, is more than what i expected”

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Posted 3 years ago

“Fantastic quality bed, shame the delivery was late but the product is Excellent!”

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Posted 3 years ago

Hi James, Many thanks for leaving us a review - and it's great to hear that you are happy with the quality of the frame :) I'm sorry that you experienced a delay to the delivery of your bed. Last month, we did experience a supply chain shortage of wood, which affected the lead time on our bed deliveries. Because of this we had to inform customers that the lead time had increased from 5-7, to 8-10 weeks. This is the first time that we've ever experienced supply chain issues, and the problem has been affecting many businesses, of all kinds, across the U.K. (not just bed specific!). We immediately updated our communications to reflect this new bed lead time of 8-10 weeks, which we're working hard to reduce back to 5-7 weeks soon! The supply chain issue has not affected the production lead time on our mattresses. Have a great weekend Best, Sophia

Posted 3 years ago

“Afew hiccups along the way, but our teenager is very happy and comfortable in his new bed.”

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Posted 3 years ago

We’re very sorry about the hiccups you've experienced, but really pleased that your son is enjoying his bed. All best, Sophia

Posted 3 years ago

“We were made very welcome at the show room when we came to find our new mattress and thoroughly enjoyed the experience”

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Posted 3 years ago

“Simple ordering and great communication.”

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Posted 3 years ago

“They delivered the mattress without delay, they were professional, careful and very polite. I definitely recommend Button and Sprung!”

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Posted 3 years ago

Many thanks for the review Thomas! :) Best, Sophia

Posted 3 years ago

“Matterass super comphy. Service at store really good!”

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Posted 3 years ago

“Order was straightforward. I received good communications and delivery was on time. All very good. Product purchased was Borderdale Double. So far very good. Its very firm but what was required.”

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Posted 3 years ago

“Perfect simple service.”

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Posted 3 years ago

“I ordered my bed frame and mattress from Button and Sprung a couple of years ago. I was already impressed by their buying experience but that was nothing compared to the post sale customer service. A few months ago I discovered the bedframe had cracked in the middle of one side. I reached out to customer service expecting to be told it was my problem but was greeted by someone actively looking to resolve the problem. They quickly identified that my bed frame was probably suffering from a design fault, asked for nothing more than a photo to verify and then arranged a complete replacement at absolutely no cost to me. It arrived six weeks later with no further issue. They even let me fix up and keep the old one to place in a rental flat I had just acquired and needed to furnish. I don't think I've ever been so happy to encounter a faulty product. Seriously, thank you.”

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Posted 3 years ago

Hi Andrew, Thanks so much for your review! I'll be sure to pass onto Ruth, our Customer Service Manager. All best, Sophia

Posted 3 years ago

“There was a delay in delivery due to wood shortage, which was communicated really well. When it was delivered, the two men who came were friendly and efficient. Fabulous!”

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Posted 3 years ago

Hi Colin, Thanks for being so understanding. We had to extend our lead time for beds from 5-7 to 8-10 weeks (which is now fully communicated in all customer comms) due to unforeseen supply chain shortages with wood. We hope to get this lead time down again in the near future. We can deliver a mattress much sooner. Have a great weekend! All best, Sophia

Posted 3 years ago

“Very happy with the quality of my bed and customer service. The delivery guys were brilliant too. Would highly recommend”

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Posted 3 years ago

“I would highly recommend everybody looking for a new mattress and/or bed to pay a visit to Button & Sprung’s showroom. Apart from getting a chance to try different types of mattresses that will suit your specific needs, you will be met by a very professional team, doing their best to help you out at any stage of your purchase, from giving product information all the way to delivery. I must also add that I loved their “Lonely sock” marketing idea as much as I liked their Perendale mattress, but I’ll leave it for you to find out:)”

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Posted 3 years ago

“Everyone I spoke to was helpful and professional. The delivery guys were great and put the bed together really quickly.”

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Posted 3 years ago

“Loved the flexible design. Quality is very high. Great customer service in store. Highly recommend”

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Posted 3 years ago

“Button and Sprung were brilliant. We initially chose a mattress that was too firm, and they made the experience of swapping it out for our ideal one *almost* seamless! We had a minor scheduling problem getting our hands on it, but they still deserve five stars for the flawless customer service and a much-appreciated personal apology.”

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Posted 3 years ago

“Friendly service”

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Posted 3 years ago

“I’ve had their beds for almost 3 years and they are so comfortable. All my visitors rave about how well they’ve slept when they stay over. The service is great as well as the quality.”

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Posted 3 years ago

“Initial contact via website followed by a visit to showroom. Much time devoted to my requirements, price range, bed firmness/softness, frame, feet, colour, and also to choice of mattress. A family bereavement and consequent early need for this extra bed upset timetable but Button&Sprung did everything to help out. Delivery was totally on time and very efficient. A pleasure to deal with them”

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Posted 3 years ago

“I had a long delay with decorating works in my bedroom and carpet fitting but Button & Sprung were helpful in holding my new bed until I was ready for it”

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Posted 3 years ago

Button & Sprung is rated 4.9 based on 2,779 reviews