Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,779 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

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“They were extremely helpful when we visited the show room. Our order was processed very quickly. However, frustratingly the bed frames were left in their warehouse for some considerable time due to lockdown. When they were finally delivered, the delivery drivers were incredibly helpful and assembled the beds for us which was unexpected.”

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Posted 4 years ago

Hi Sara, Thanks so much for your kind review - I will be sure to pass your words onto our delivery team. I'm sorry to hear that your delivery was delayed because of COVID-19. In line with government guidelines, we put deliveries on hold until advised. We are now very happy to be fully operational, and delivering on schedule. All the best, Sophia

Posted 4 years ago

“A great bed and excellent service form start to finish. Would highly recommend.”

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Posted 4 years ago

“Beautifully made bed, great communication and prompt assembly.”

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Posted 4 years ago

“The showroom was good with opportunity to really try out the mattresses without sales team hovering nearby. It was good to see the different materials going into the mattresses. The showroom could do with being a bit warmer though. Our mattress was due to be delivered the week after the COVID-19 lockdown so we had a long and frustrating wait for a new delivery date. Communication could have been better. Annoyingly, the agreed free collection of our old mattress was withdrawn for COVID reasons which has left us with an issue over disposal. I feel that the company could have come up with a solution to uphold their end of the deal.”

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Posted 4 years ago

Hi Joanna - thank you for taking the time to review us and for the points that you raise, which are all fair and which give us helpful feedback. I am sorry for our poor communication during lockdown and that we would not take away your old mattress. I will call you shortly to see how can we make up for this. Matthew

Posted 4 years ago

“I was recommended to Button & Sprung by my sister’s 2 friends. Great showroom in Fulham, loved the offer of a good cup of coffee on arrival. Great customer service, even in these difficult times. Totally recommend and absolutely love my new bed so well made!”

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Posted 4 years ago

“Couldn't have been a better shopping experience! We were given a blind testing of some different mattresses to give us a sense of the spring-count that would suit us, together with a good overview of the materials over a cup of tea. :-) Then left to spend as much time as we wanted trying all the different options in the 'bedroom.' Very friendly service throughout, and very happy with the end result. Highly recommended.”

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Posted 4 years ago

Thank you Ben for your kind remarks. I hope that you continue to sleep well! Matthew

Posted 4 years ago

“We bought a mattress from the outlet, after visiting the showroom, and were super happy with the service provided – the guy I spoke to was very informative about the mattress, and even though we were buying at a discount, gave us great service.”

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Posted 4 years ago

“I'm so thrilled with my gorgeous Button & Sprung divan bed. It is fantastic quality, and the mattress I purchased as well is so comfortable. I received such great service throughout the process. Absolutely worth it!”

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Posted 4 years ago

“Beautiful bed .. fantastic service... kept informed on my order and your delivery chaps were excellent.. they were very professional when entering my home, adhered to all social distancing/covid restrictions. Thank you so much”

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Posted 4 years ago

“Hi, The whole process was a pleasure, and the team is top notch from beginning to end! They were extremely helpful and patient with design choices, and cheerfully accommodated at least one order change. The beds were somewhat delayed by COVID, but were delivered as soon as possible after the lockdown by charming and efficient delivery men, who had both beds set up in a thrice. The beds themselves are fantastic-the most comfortable we have ever had. Many thanks and kudos to all the Button & Sprung team.”

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Posted 4 years ago

Thank you Beth for your kind remarks and I am sorry that you had to wait because of lockdown. I am very glad you are happy with the beds. Matthew

Posted 4 years ago

“Great quality, great price, Delivery team were very careful unpacking and assembling bed. Also took great care not to damage anything on installation. Would recommend highly.”

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Posted 4 years ago

“Button and Sprung are fantastic. I purchased a regular double from them about 3 years ago and loved it. It's still in fine condition. We decided to buy a bigger, super king, just before lockdown because we needed a bit more room for co-sleeping with wriggly toddler. Due to my own error I ordered a 'regular' softness rather than 'firmer'. Martin very graciously agreed to change the order, collect the new 'regular' mattress and supply a 'firmer' one as part of their guarantee. Before the new 'firmer' mattress was ready B&S closed for an extended period due to lockdown. But, about 10 days ago they switched the mattress for us. I never doubted that I would be happy with it. B&S make a quality product and it really shows. As long as they're in business I will buy all our mattresses from them.”

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Posted 4 years ago

Thank you very much James - your comments have made my day :-) Matthew

Posted 4 years ago

“First class customer service from our visit to the store all the way to delivery. We were kept well informed and updated on the delivery date/time. The mattress is great quality and very comfortable. We would recommend and buy from here again.”

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Posted 4 years ago

“We want to say a huge thank you to the whole team at Button and Sprung... we ordered the bed just before lockdown so obviously it had to be delayed for a little while. Throughout that time the team were so responsive and professional. Then as soon as it was possible they were in touch to arrange delivery. The team that delivered it were again, very professional and did a superhuman job of getting the bed up the most awkward staircase (which is no small feat given its weight and the fact it was on the hottest day of the year)! A huge thank you to all the team. We recommend you to everyone!”

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Posted 4 years ago

“THE BEST!!! The quality of the mattress and the bed are great. Both me and my partner have back problems and we wanted a good quality bed that will last for few years for our new flat so we did our research and we couldn’t be happier with our choice at the end. We placed our order before lockdown and the company kept keeping us updated and on one of the emails I mentioned how hard it was for me sleeping on a sofa bed being 8 months pregnant at the time and having back pain . In no time after I sent that email , the owner of the company Adam, called me and offered to drive all the way from the countryside to London to come and open the showroom and provide me with a mattress . We will never forget the service we received and could not recommend them highly enough! Thank you very much for the best service and amazing bed and mattress !!!”

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Posted 4 years ago

“I'm absolutely thrilled with my Eliza Kingsize Bed. From my visit to the showroom right through to delivery, the customer service I received from the team was great. The build quality of the bed is first class and it's everything I hoped it would be. My bed is now my favourite place to hang out!! I can't recommend Button & Sprung highly enough.”

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Posted 4 years ago

“Found out about Button & Sprung from the Houzz website. Went to their showroom in Fulham where we got loads of great advice and help. We ordered there and then and the bed arrived soon after. It looks and feels fabulous, was great value and we love it. Highly recommended.”

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Posted 4 years ago

“Fantastic, it is even better than I had hoped for. Very easy to get the samples and order. Perfect for my bedroom.”

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Posted 4 years ago

“Communication was first class. As we couldn't get to the store to try out the mattesses, we had a very helpful and detailed conversation with Dee. She explained the differences and after we explained what we were looking for, she tried each of the mattresses we were considering then recommended the one she thought was most suitable. She was absolutely spot on and we are thrilled with the comfort and quality of the mattress we received.”

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Posted 4 years ago

“Absolutely brilliant service from Button & Sprung. The staff were so considerate and made me feel relaxed in the showroom trying out the different beds and happily answering my questions.”

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Posted 4 years ago

Button & Sprung is rated 4.9 based on 2,779 reviews