Buy Spares Reviews

Name: Buy Spares
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.37

1.4 Rating 75 Reviews

9 %

of reviewers recommend Buy Spares

1.4

Based on 75 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Buy Spares:

We are the spare parts specialist. In fact, we are the UK’s largest retailer of spare parts and accessories for the home and garden.

Phone:

0844 557 5575

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Buy Spares 1 star review on 14th October 2023

Lagaltiere06

Buy Spares 1 star review on 12th April 2021

Barry

Buy Spares 1 star review on 26th January 2021

Anonymous

Anonymous // 01/01/2019

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“Tried to cancel order minutes after ordering but was told it was shipped. It had not been. Bold faced lies. Still after 4 days, NOT SHIPPED. Don't buy from this company. PERIOD!!”

Helpful Report

Posted 3 years ago

“My item never came. The day after I placed the order I got an email saying I processed a return. I reached out and the company said rhat hadn’t happened. Two weeks later I got an email asking about my purchase which I still didn’t receive. I wrote customer service multiple times and they offered no solution amd said my item was returned. This company is sadly a sham.”

Helpful Report

Posted 3 years ago

“HORRIBLE, DO NOT BUY ANYTHING FROM THEM! First of all the product descriptions are INCORRECT, second, when you try to return them their Support team is USELESS. I bought a fridge shelf which description said it fits all whirlpool fridges, FIRST LIE. Second one, the website is unacceptable, I had to contact their support team over 10 times because the website did not allow me to generate a return label for Ireland. THIRD, the team referred me to their live chat service for immediate assistance, when I check the website, surprise! They do not have chat active at the moment. Then.. WHY are you referring me to it!!! FOURTH their website says that I would get a return confirmation email when they received my part, I contact them via email because I have not received such an email and then Luke from the sales team says that they do not send those emails... Seriously, I could not RECOMMEND IT LESS.”

Helpful Report

Posted 3 years ago

“This company is a scam. You will never get your order and when they do the refund they will claim it was declined and ask for more banking info. Do not give it to them! They are liars and can still refund you without additional information. You have been warned!”

Helpful Report

Posted 3 years ago

“I ordered a $9.50 seal for a miele washing machine and buyspares sent me a rotary switch for something else! When I advised them that they had made an error, they wanted me to send back the part for credit and reorder the original part over again and incur approx $30 in postage for their mistake!!!. This is a real Mickey mouse operation and anyone who orders from this outfit should have their head examined!!!!”

Helpful Report

Posted 3 years ago

“Invoice No: CI035240769 A nightmare!!! Stay Away! A nightmare!!!! Stay away. I order some parts, received a confirmation for delivery. Never arrived and when chatting online I did not receive any clear information. I was charged for something I did not receive. Still waiting to be reimburse. Don't know if this is a scam. Really bad experience.”

Helpful Report

Posted 3 years ago

“There last good review on there web page is 2018 shocking service ordered part on January 18th was emailed on the 12th Feb to say another 4 weeks for delivery. Then told 19th March. on the 28th March got email asking for payment, or order will be cancelled. This is because after 30 days from your original order your pre payment details are cancelled but they never tell you this in any email. You would expect the order to be cancelled at this point. Today got email saying part will be dispatched 5th may. I guess The part never came in and the payment email is a con to buy them more time.”

Helpful Report

Posted 3 years ago

“Never trust this company. Had a customer waiting for a part for her oven ordered it for next day delivery nope never come. The delivery company said they did not receive it and Buyspares said they have sent it a load of bull! Buyspares refused to send out another as they said it is not our policy to do so so we will give you a refund. Meanwhile, I am left with an angry customer with a broken cooker who can not cook dinner to feed her family and Buyspares couldn't care less. Here is a copy of the chat log!!! Server Message: Please wait. An operator will be with you shortly. 14:31:13 You Said: Hi can you tell me why you have not sent my order to the dpd? it was supposed to be next day delivery order was placed on Sunday. 14:32:02 Fiona said: Good Afternoon Darren. My name is Fiona how can I help you? 14:32:13 Fiona said: I am sorry to hear that. What are the order number and full billing address please/ 14:32:31 You Said: Order Reference: OH85411073 dpd says they have not got it and you say you have sent it. 14:33:07 Fiona Said: Let me check that for you. What is the full billing address, please? 14:34:18 You Said: 14:34:31 You Said: NUMBER 16 14:34:37 Fiona said: What is the full first line of the address, please? 14:35:00 You Said: 14:35:23 Fiona Said: Thank you 14:35:46 Fiona Said: Have you sent us an email about this before? If so do you have an email or ticket reference (Usually has a Case & Ticket reference e.g. Case:IvYgWi, Ticket: Xzqpry) 14:35:47 Fiona Said: I can see you spoke to Vicki this morning and she apologised for the delay and has refunded the delivery charge 14:36:40 You Said: No only live chat to get the delivery cost refunded so i can give it to the customer, now I have a customer who can not use her cooker and now making me and my company look bad so i am going to lose out on sale now. 14:36:53 Fiona Said: One moment please 14:38:21 You Said: Sure, This is not very professional of your company. now to keep the person happy i have to do the job for free becouse of your company. 14:39:21 You Said: i need this part today. 14:39:30 Fiona Said: I am sorry to hear that. It was sent via DPD and dispatched from our warehouse on the 22/02 they have not scanned it since. So I can assume from experience it is lost by them. I will refund the order in full for you as unfortunately we do not resend the order. I apologise for any inconvenience 14:41:00 You Said: i need the part 14:41:28 Fiona Said: I do apologise but this is down to DPD it has been dispatched and collected.If they have not scanned it, it generally means it is lost 14:42:27 You Said: i need the part i ordered s send it to me like i paid for it. 14:43:01 Fiona Said: I am sorry but we do not resend it. It will be refunded in full”

Helpful Report

Posted 3 years ago

“I wish i could give ZERO stars vs 1. Buyers beware, these people do not answer here emails from there website, they do send you the stuff you order but they have ZERO communications!! Asked them for a tracking number they wouldn't even email that to me. I wouldn't EVER buy from this place again!! I would rather pay double or triple for good customer service vs this place!!”

Helpful Report

Posted 3 years ago

“I’m giving 1 star because there no option to give none or minus, these people are scammers, please dont buy anything, i had to cancel my card because they kept on making charges to it and to be honest i dont think i will ever get my item, not honest people!!”

Helpful Report

Posted 3 years ago

“Waiting for a part for freezer it was ordered very early November, was told twice it was in stock and given estimated delivery date, now February not arrived, no updates unless I contacted them, since cancelled order.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful service They have taking 3 separate payments from my account the payment for the part and then 2 further payments in the last 2 days I can’t get in contact with anyone I have had to cancel my bank card they are a scam please do not use this site”

Helpful Report

Posted 3 years ago

“Ordered a replacement coffee carafe on 12/30/2020 and it never arrived. When I placed the order, I thought it was a UK company that had a base here in the US. Misleading website. No tracking available, no online chat. Fortunately, my card was immediately credited when I contacted my credit card company. Beware!”

Helpful Report

Posted 3 years ago

“Avoid, avoid, avoid! Paid for oven racks. I got the wrong ones so sent them back. 2 months gone and no money back, no items, they didn't even answer on emails!!! Scammers”

Helpful Report

Posted 3 years ago

“Over two weeks now and still no sign of my part. Emailed their customer service 5 days ago and still no reply. Disgraceful service.”

Helpful Report

Posted 3 years ago

“Ordered a Samsung door seal, paid for next day delivery and opted for local dpd store collection rather than home delivery as it said on buyspares site order up until 9pm for next day noon collection Today, it hasn't even been dispatched. Went on buyspares online chat and exclaimed this and copy and pasted the text and said your website is misleading, incorrect information and was told no its 2pm by one advisor. Went back on and asked another advisor and told it used to be 9pm but yesterday and today its 2pm due to "operational issues". Highly doubt this. I asked to cancel the order at 11:30am and told no you can't its ready for dispatch, but hold on the cutoff is 2pm, so surely I have until 2pm to cancel before its dispatched.”

Helpful Report

Posted 3 years ago

“Scammers. Advisors ignored you and you will never get a parts. AVOID!!! Trust pilot has FAKE REVIEWS”

Helpful Report

Posted 3 years ago

“Buyers beware. I made a purchase for some oven glass clips and in 2 days I have had 3 seperate payments taken from my debit card. I have had to cancel my card in the fear. Not a trustworthy company.”

Helpful Report

Posted 3 years ago

“Still awaiting delivery so I tried to Track the parcel as per their email. All I got was 'Despatched'. I contacted via Live Chat, got to number 1 in queue and then it said all operators busy try again later. Eventually got through to be told no tracking is available for my parcel. Disgusting company. No way will I ever use them again.”

Helpful Report

Posted 3 years ago

“Don't waste your time with this company. It's a sham. On way to trace orders of such a thing actually existed. A pure internet scam.”

Helpful Report

Posted 3 years ago

Buy Spares is rated 1.4 based on 75 reviews