“Transaction fine but don’t do it! Bought theatre vouchers as a Christmas present. In going to book, to get seats, I needed to basically pay the same amount again to ‘upgrade’ to seats which are still right at the back. EXTREMELY limited restricted view seats available. Voucher = £69, upgrade to seats 4 rows from the very back = £66.20 If I had booked the same seats directly = £70 total compared to £135.20 Absolutely no need to buy the voucher, just go direct! We bought the voucher for nothing. What a waste of money.... please just go direct and bypass buyagift.”
“2nd time I’ve used these, delivery was quick the 1st time, this time I’m still waiting after 6 days, they’ve had their money and I’m still without my voucher! Probably the last time I will purchase anything from them!”
“I would recommend you dont use this company especially if a theatre experience. The tickets are literally in the gods at the very back and to get anything decent thete is a large supplement. Honestly a complete rip off!! Buy direct with the theatre, at least you will get value for your money!!”
“I've used a few times and been good but now in Mar22 I bought tickets to a show need 4 so bought 2 lots of 2. However to book you need to choose seats complete and then restart for the 2nd voucher. There is no help on how to book and no number for the buyagift so will mostly likely cancel.”
“No voucher. No replies to endless communications until CEO contacted. Matter then resolved: & given a discount. Horribly complicated process making the resulting booking. Would not recommend to anyone.”
“I bought a voucher for my granddaughter for Glossybox, tried to download it, nothing you said would happen did and I ended up paying Glossybox again. I could not be more unhappy”
“I have emailed you twice. I've bought a voucher for my granddaughters birthday. It's afternoon tea for two at cafe rouge. I've since learned they no longer operate in Scotland which is where we all live. I just want to change it for something she can use in Edinburgh. Please help”
“Unhappy. Have been gifted a Charming Escape, I wished to use a B&B advertised but need a £10 upgrade, which we paid and obtained a new code. Called the B&B who are not taking Buyagift bookings for the date we need. Buyagift give them very little of the Gift fees taken by Buyagift and taking my booking for the date in question isn't worth it to them financially, especially after lockdown. They will take a short notice booking much nearer the date, so we can only wait and see. Not upset with the B&B, their stance is completely understandable, but Buyagift should not be advertising them as available or taking upgrade fees for them IMHO. Quite disgraceful.”
“Absolutely rubbish, I have no idea what I've bought and there's no online chat or customer services to call - what a load of rubbish - will not be recommending to anyone. Very very frustrating website that makes no sense whatsoever”
“Easy to buy but so hard to book , impossible to use the live chat for help , no phone number to call and nobody is answering the emails . Still waiting for an answer or a refund . Will never use again !”
“Got a voucher as gift looked in location I wanted found hotel paid &50 extra for another night.then with covid had to wait to book .By this time hotel had been taken off no more in area that we could use voucher.By this time couldn’t get a refund for £50 They sent a credit for amount tried to book luxury afternoon tea with voucher wasting lots of time trying to do this as it’s not as straight forward as they say. Still haven’t been able to do this more trouble than it’s worth would never go through buyagift vouchers again stressed out with the process.👎”
“Received 2 night luxury hotel voucher including dinner on first night - very nice present until I started to try and book a hotel. If and when you can find a hotel with available dates at places you don’t want to go there is invariably a hefty supplement to pay. Of course, you don’t find this out until you have paid for a voucher - totally misleading advertising. I rang one hotel that advised me they were withdrawing from the scheme but their hotel remains on the BuyaGift website. I will not be using this company again”
“I want a refund. As can’t exchange my voucher £55 for any show. Unless I pay about another £300 extra to see the show or shows on several dates I looked at.”
“Have not been to our destination yet, but this gift has already cost me an extra £70 odd on top of the gift price, as a glitch in the booking with the extra moneys being demanded before we could book, I have been told I will get a refund eventually ,so not a good start to this venture, apart from not being able to book a weekend all year, so had to go midweek. Shame as seemed like a good idea.”
“The product I bought was, in my opinion miss labeled and wasn’t what was sold. I have attempted to contact customer services a number of times to request a refund but there is no email or phone number and live chat has disappeared. I’ve made two complaints via the web form and am yet to get any confirmation these have been recieved and have not yet been responded to.”
