“I chose this as the offer stated £10 off first order and this would be applied at the checkout. This wasn’t the case. Email sent to buyagift but no response.”
“The gift choice was great however when I purchased an experience the link and email sent to me in order to book dates and times etc. didn’t work and my emails kept bouncing back”
“Not all the t and c's were displayed on the vouchers ,called up the attractions to book and cant use on certain days etc etc so had to replan things . Also premium rate numbers to call the attractions to book”
“I purchased a young drivers experience and you kept sending me discount codes which you know could not be used for this purchase. Not good customer service.”
“Excellent service with the gift, not happy with booking system, I want to speak to someone and not have to do everything on line, I have questions but no opportunity to voice them. It's difficult enough to try and make this gift a surprise without the added issue of it all being so impersonal.”
“I have purchased many buys gift experiences and be happy. This time I ordered tge gift pack and it arrived without. I phoned and it used to be much easier to speak to customer services after recorded messages without an option for my enquiry. It was dealt with swiftly and well. I was sent an email mail with 23% off but when went to put in the code it said what I had chosen did not have tge discount. That had never been a problem when discount codes where given it was off all gifts. I have been shopping with buyagift over three years and I think my experience this time has changed”
“I went online to redeem a voucher and selected to add lunch. Unfortunately the lunch was not at the spa where I was going but for a choice of Italian chain restaurants! I then tried to upgrade my voucher and found the whole system clunky and not user friendly at all!”
“I was extremely frustrated when having chosen the gift and filled in my details, your website refused my credit card. I was told my card had an invalid number. Having checked very carefully that I had typed it in correctly and called my bank to make sure my card was ok, I called buyagift and was told it was a glitch and to try later. I tried again later and the next day with the same result. As this was a birthday present and time was running out, I eventually paid by PayPal successfully. I am very disappointed in the buyagift website!! Other than that all seems ok, although the recipient has yet to use the voucher.....”
“I put the Young Driver experience in my basket and went looking for voucher codes. I then decided to leave it.
I then got an email from buyagift saying that I had not checked out and received a voucher code to encourage me to.
When I went back to complete the purchase it said that I couldn't use the code as the experience was at a good enough price.
Please do not send these emails out if you have no intention of honouring them.”
“Couldn’t order on line dispite trying over a few days card payments not being accepted although I tried using several different cards, I ended up having to phone order through which was an ordeal and voucher now has a name spelt wrong, I would only use this site again if I could do online first time seem to spend hours trying to book and missed the deadline for a discount code.”
“Details need to be clearer re availability of deal, ie weekround or weekday only. Would save a lot of going back and forth.
The map icons didn’t seem to be working properly either? Kept going to the same map, whichever deal I was looking at?”
