buyatankard.com Reviews

Name: buyatankard.com
Address: 23 Lodge Farm Court, Castlethorpe, Castlethorpe, Castlethorpe, Milton Keynes, Accelerate Leadership Ltd
Rating: 4.86

4.9 Rating 3,205 Reviews

97 %

of reviewers recommend buyatankard.com

4.9

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01908 880244

Email:

info@buyatankard.com

Location:

23 Lodge Farm Court, Castlethorpe, Castlethorpe,
Castlethorpe,
Milton Keynes
Accelerate Leadership Ltd
MK19 7HA

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buyatankard.com 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my tankard late afternoon and it arrived the next day which I was amazed at. Excellent price, quality and engraving.”

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Posted 1 year ago

“Excellent product quality, engraving as ordered Super fast delivery Cannot rate you high enough, great service”

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Posted 1 year ago

“Great service and made an effort to meet my requirements. Thank you”

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Posted 1 year ago

“Excellent product. Engraving looks good. Very helpful and professional staff.”

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Posted 1 year ago

“Beautiful Tankard with stunning engraving and worth the extra for the presentation box. Thank you”

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Posted 1 year ago

“The process was not only easy to put the first order through, but David was accommodating in getting what I needed. I sent the order in the evening, after hours, I had a response from him to check the design in the morning, I had some changes, all sorted quickly, and then I had it the next day. Truly amazing service. This is my second buy from him, anytime I need anything engraved, I wouldn't even consider going elsewhere. I never do reviews, but David really went above and beyond to deliver a fantastic service and product.”

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Posted 1 year ago

“The tankard is beautiful. Its a surprise for our grandson's birthday I'm sure he will love it dragon's are favourite of his so the handle will be a hit 🍺👍”

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Posted 1 year ago

“Brilliant service copied a damaged tankard I've had since the 80s perfectly.”

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Posted 1 year ago

“Excellent product and service.”

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Posted 1 year ago

“Excellent result. Especially pleased with the Lodge crest that came out very well. Quick turn around as well.”

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Posted 1 year ago

“01/02/2023. David Pryke's response to this review is indicative of exactly why I've not recommended him or his company. "When things do go wrong we do our best to put them right and promptly. I guess you can't win them all." He did absolutely NOTHING to try and put this right furthermore, his "can't win them all" is an amateurish and extremely churlish response, I hope people read this and understand who you're dealing with. His attempted response to diffuse how unprofessional he is has failed enormously! 31/01/2023. As soon as the tankard arrived, I opened it however, the tankard was covered in finger prints and secondly, it was absolutely filthy inside. Given this is something that will be used to drink out of, this is completely unacceptable, and lastly the bottom of the tankard look like it’s been scrubbed/scratched and I expected it to be smooth like the rest of the tankard. What is even more concerning is the disgusting responses to my subsequent emails outlining the issues from the owner David Pryke. His attitude is abhorrent and clearly is unwilling/incapable to take developmental feedback, he is sarcastic and unprofessional furthermore, to date he's made no offer of recompense for these horrendous issues. I expect more and he delivered considerably less on not just his product but the way he does business. He's very quick to respond to queries before you order but it seems that he doesn't respond quite as quickly to post-delivery issues. Do not consider using this company unless you're happy to buy a product which is filthy on the inside and covered in fingerprints on the outside but more so, do not do business with David as his attitude is completely unprofessional, disrespectful and disgusting. If I could have given him no stars, please be assured I would have”

Helpful Report

Posted 1 year ago

“31/01/2023. As soon as the tankard arrived, I opened it however, the tankard was covered in finger prints and secondly, it was absolutely filthy inside. Given this is something that will be used to drink out of, this is completely unacceptable, and lastly the bottom of the tankard look like it’s been scrubbed/scratched and I expected it to be smooth like the rest of the tankard. What is even more concerning is the disgusting responses to my subsequent emails outlining the issues from the owner David Pryke. His attitude is abhorrent and clearly is unwilling/incapable to take developmental feedback, he is sarcastic and unprofessional furthermore, to date he's made no offer of recompense for these horrendous issues. I expect more and he delivered considerably less on not just his product but the way he does business. He's very quick to respond to queries before you order but it seems that he doesn't respond quite as quickly to post-delivery issues. Do not consider using this company unless you're happy to buy a product which is filthy on the inside and covered in fingerprints on the outside but more so, do not do business with David as his attitude is completely unprofessional, disrespectful and disgusting. If I could have given him no stars, please be assured I would have.”

Helpful Report

Posted 1 year ago

I have to say after 10 years online this is one of the most difficult interactions I have had to deal with. The tankard was passed by the QA department of a major UK workshop and then inspected by us before engraving and shipment. The tankard design itself we sell dozens of each year with no similar feedback. We do try hard and have a 30% customer return rate which is amazing for a company that provides mostly one off gifts. I have literally hundreds of emails from customers thanking me for great customer service. When things do go wrong we do our best to put them right and promptly. I guess you can't win them all.

Posted 1 year ago

“Very good quality 6" Pewter with Celtic band purchased for my husband on our anniversary and engraving made it look extra special. Very happy with whole process from ordering to delivery, would definitely use buyatankard.com again.”

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Posted 1 year ago

“quick service, fast delivery and nice item, Thanks!”

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Posted 1 year ago

“Really lovely quality items, and very fast delivery! Highly recommend”

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Posted 1 year ago

“Brilliant, carried out immediately and in my hands when they said. My dad was chuffed - engraved from his granddaughter beautifully.”

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Posted 1 year ago

“Excellent customer service, i called and discussed the design and words for engraving, had them agreed the tankard arrived 8.00am next day. Great service.”

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Posted 1 year ago

“I'm very impressed with the tankard and professional way it was engraved. It's a credit to the engraver.”

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Posted 1 year ago

“Despite a problem with the first tankard, a replacement was quickly organised. Overall a very efficient service, good quality product and excellent engraving.”

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Posted 1 year ago

“Excellent customer service. Tankard was Perfect and Engraved to a very high quality. I always buy tankards from Buyatankard and would not hesitate to recommend them.”

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Posted 1 year ago

buyatankard.com is rated 4.9 based on 3,205 reviews