“The only buying platform I use to get the items I want from Japan.
Very easy to buy. Bought almost 30 items in the last 4 months, that in most cases can't be found elsewhere.
I'm usually busy, so I don't look much into the promotions, but looks like there are some good deals.”
“Using Buyee I had the chance to buy rare japanese manga, books and music that I thought I will never be able to find! Fair fee prices and many options complete a very fantastic service.”
“After fixed service fee, it make me easier to shop more online at Buyee. I would suggest to reduce international shipping cost by reducing total weight of consolidated packing. Not just put original packing into the bigger package! Love to shop more!!”
“Used Buyee as a proxy service to bid some collectible cards on Yahoo! Japan Auctions. They have a nice sniping bid function which is okay and they will notify you through email when someone outbids you’re sniper bid. They also have an easy Translate option that really aids your shopping experience, though the search function is still in Japanese.
Promotions wise, there are current discounts on Mercari but have not tried using that site yet.
Overall, satisfied with Buyee’s service, though the fees can be quite expensive! Would recommend as have used their services before and it was always rather smooth (besides the rather high fees)!”
“First of all, the customer service is very precise and punctual, the prices for shipments are favorable and also on the intermediation.
As for customer promotions, in my opinion, they should only be done on sites where the buyer / customer often makes purchases and not on all online stores of which Buyee is a partner.
For this I put 4 stars; however Buyee remains the best site to buy items from Japan.”
“I used Buyee to provide access to Yahoo auctions which is a great way to find items which at very rare in the rest of the world.
I used their sniper tool to buy a Hasegawa model kit and it was all very simple.”
“Excellent customer service with quick responses. However, it may take 1-2 days for order confirmation. For popular items, sometimes it had already been sold out before Buyee confirmed your order.”
“So far I've made many purchases on Mercari and I'm very satisfied. For a few weeks I've been looking for some specific camping items and I found them easily on Buyee. The price was very good and the customer service seemed to be very reliable and helpful(they contacted me once with a question about one of the products). The shipping cost can be a bit expansive but thanks to the lot of coupons it can be reduced. For my last shipment, I got like 1000 yen discount!”
“I have had some transactions with buyee to buy stuff from mercari. Most of it went smoothly.
Pros
- Full English support. You don't have to use Google translate to communicate with the seller and risk miscommunication. Customer Service is rather responsive, though I think recently it took them longer to reply. A few years back, they'd reply within the day or early the next day.
- You get updated with the status of your order (bought/arrived at warehouse/etc).
- The flow is clear and detailed.
Cons
- Not recommended if the item you're interested in is highly sought after. There is a delay between when you confirm the order and them buying it, so there's a chance that it'd get sold out before they could secure it for you.
- Also not for items sold in bulk and if the request is complicated - "I only want Item A from Event A but not Event B, but need Item C from Event A and Event B" - it's hard to tell what you really want unless the listing clearly distinguished them by numbers/labels. I explained it to one CSR but another CSR would take over and ask again, the cycle seemed endless. I ended up getting extras because I just wanted to buy it before someone else did.
- The service fee is the same for all item prices. Even when you're buying a 300 yen item, you pay more for the standard fee which is at least 500 yen. I wish they could lower it for smaller items.”
“Mercari x Buyee open up the service to international buyers to get rare second hand items from Japan. As a first time buyer I was offered a 4000 yen free shipping coupon + 1000 yen off 2nd purchase coupon. I managed to find some cute clothing for a really good deal and it just arrived today! Everything was great! Highly recommended”
