“Placing your order is pretty easy. But that's the only thing that is. Getting the actual item or a customer support agent to help you is another story. Ordering a Deathscythe gunpla kit from Buyee Mercari. It was a terrible experience.
I was given a promotional coupon for $50 in international shipping. Great deal right? At least it should have been. The seller hasn't sent the item to Buyee. I tried contacting Buyee to find out what's going one and was told the seller isn't responding. The coupon expires on the 15th and I have nothing to use it on. I tried asking for an extension and the person I talked to said they would email another dapartment and get back to me in my email that day. They never did. Next day tried to get more info. Spent 3 hours in the only chat before getting someone and they ended the chat before I could asked my question. Tried again and after 7 hours I couldn't get anyone.
Currently my money is sitting in limbo and Buyee isn't doing a thing to help.”
“Customer service has been good so far. Prices are excellent and fair overall. Delivery has been quick considering the current situation. Returns and refunds haven't been needed for me. I recommend!”
“Overall, my shopping experience has gone well with Buyee Mercari!! I find it easy to use the website although, it’s difficult to find some certain items.
On Mercari i have bought some small things like photocards. I find that they’re so much cheaper than anywhere i’ve seen.
Promotions on Mercari are really good! When you first join you get some sort of discount or coupon and later on you get another one!”
“I use Buyee to purchase things off of Mercari! I've always received items in great shape and very quickly.
My only complaint is when you go to consolidate a package they charge 1,000 yen for it and that does not include packing it beyond its original packaging (you have to pay even more for that). I wish it would only cost money to repackage it, not to combine and ship the items as is because it just shows up in this thin bag packaging. Other services i've used haven't charged to consolidate and they actually pack it into an actual box over a thin material sleeve to send it on. That's the only downside I can think of though!”
“My favorite website is Japan Yahoo auction where I can buy genuine Japanese items which I never find anywhere else.
Buyee helps me to bid and get it very easily and conveniently.
Without their support, I won't able to enjoy those products on my wishlist.
Due to covid-19, there are few delivery options, however, after consulting with online assistant,
I decided to use DHL which is quite expensive option but worth using its service.
I received the item the very next day as it is intact.
I always love their promotions such as international fee or service fee discount. It is worth buying the rare items through Buyee.”
“My favorite website is Japan Yahoo auction where I can buy genuine Japanese items which I never find anywhere else.
Buyee helps me to bid and get it very easily and conveniently.
Without their support, I won't able to enjoy those products on my wishlist.
Due to covid-19, there are few delivery options, however, after consulting with online assistant,
I decided to use DHL which is quite expensive option but worth using its service.
I received the item the very next day as it is intact.
I always love their promotions such as international fee or service fee discount. It is worth buying the rare items through Buyee.”
“I'd say that overall, Buyee is a good Japanese proxy service, but I believe that there are a lot of cons when it comes to using it.
There have been odd instances where I was denied to bundle items through Mercari Japan because I wanted to save money on fees and shipping.
That is another thing too, I'm not a fan of their fees because overall it'll add another 1,000 yen to your order in total, though it depends on which plan you pick.
Also, their "consolidate package" and "protective packaging" options require around 1,000 each for some reason. Which feels way too pricey.
I've worked with other proxy services and they never charge for those kinds of things, which really should be a given. Considering the fees you have to pay for each item you purchase.
But by far, Buyee has a great customer service, which I can rely on most of the time.
It'll be hard to say whether I'd use them again, but we'll see.”
“Been wanting to get some hard to find items from Mercari Japan and buyer made the buying process easy. Items arrived in the condition described. Will definitely continue to use!”
“My favorite website is Japan Yahoo auction where I can buy genuine Japanese items which I never find anywhere else.
Buyee helps me to bid and get it very easily and conveniently.
Without their support, I won't able to enjoy those products on my wishlist.
Due to covid-19, there are few delivery options, however, after consulting with online assistant,
I decided to use DHL which is quite expensive option but worth using its service.
I received the item the very next day as it is intact.
I always love their promotions such as international fee or service fee discount. It is worth buying the rare items through Buyee.”
“The most secure site to buy items from Japan.
They're attentive and very professionals in their work.
I hope there would be more promotions for the international fees, but more than that, I really like Buyee.”
“Buyee helps me to able to bid good staffs from Yahoo auction and there is a varieties of courier services that I select with reasonable costs. Moreover, when I have any problem such as receiving a wrong item, they have a great team support to respond me.”
“There are so many good point for using Buyee. First, it's easy to use. Just read a guide once and everyone can use it at the first time with no problem. And it's great that I don't have to deposit any fund before bidding or buying something. Just pay when I win a bid or wanna buy something. So I don't have to worry that my money still left in somewhere else.
Moreover, Buyee can deal with many online shops such as Yahoo Shopping, Yahoo Auction, Mercari, Surugaya etc., so I can find everything I wanna buy in one place. That save my time a lot!
And something I have to mention about Buyee is its support team. I usually ask them for some selfish requests and they always tried to help and everything went well. I'm really appreciated that! And combine with promotional coupons that give undeniable discount. They help me save my money a lot. I love Buyee coupon!!
Even Buyee has many good points, but there is some minor issue that I want Buyee change about it. Other proxy buyers let customers edit their package information freely, especially item value. But I can't do that when I use Buyee. I think, if this option is available in Buyee too, it must be perfect.”
“Buyee is the easiest way to buy many toys and figures from the auction in Japan. Customer service is a great service and friendly customer support, awesome experience!”
