“They helped to purchase rare dolls from Japan. But customer service reply is too slow as they take few days to reply. The service fee discount should be for all purchase amount and not only purchases above 3000yen. They should not charge additional 1000yen for consolidation as the international shipping fee is very expensive already.”
“I've been using Buyee for the past couple of months now, and it is a super helpful proxy for overseas customers. Their fees are pretty transparent and can compete against other Japanese proxies out there.
The entire process is a little less than straightforward if you don't read everything up front, but they do spell it out in their other pages for those that read. The nice thing is that they've started offering more promotions for free international shipping or free proxy fees since they took feedback about how it was expensive. They offer a wide variety of shipping options, along with package consolidation services, which is super helpful.
I've bought many items from Mercari JPN, which has official affiliation with Buyee. Because it is a proxy, that means Buyee acts as a middleman to buy things from the Japanese sites on your behalf, and therefore, it can take 1-2 business days to process and secure your order for Mercari.”
“I have been using Buyee for quite some time. Their customer service is good and they also ship out the packages very promptly. There are service fees involved but as they offer coupons every so often it all works out quite well. The only downside is that it takes 1-2 business days for them to make the purchase for some shops and mercari, so the items you are after may become sold out by the time they make the purchase. But Yahoo Auction bids are instantaneous according to my experience.”
“I have bought many anime goods on Mecari through Buyee. The service is excellent. There are events period when I could get a discount coupon on my purchases which help me get the rare items from Japan for even cheaper price!
I highly recommend using buyee to get stuff from Japan as a trushtworthy website.”
“I strongly recommend Buyee because this proxy is easy to use & offer a lot of shopping website.
I usually purchase my stuff from Yahoo auction & mercari japan using Buyee service, very convenient & friendly user interface.
I will continue to use Buyee in the future.”
“I ordered 3 sets of audio cds but the package contained only a set of cds. I complained to buyee and a week later I received 2 tracking numbers without paying more money.”
“buyee, in my opinion, is such a great site to use. the only downside, i would say, would be the additional fees. however, considering the great service they provide, i believe it is worth the extra money. the customer service is amazing, they’re quick with responses and take the time to explain things in detail. i trust buyee when it comes to orders from overseas!”
“I've used Buyee a few times to buy things on Yahoo Auction and Mercari, shipping has always been good and timely. Whenever I have shipping questions they usually respond to emails within a day. Especially right now with EMS suspension it is useful that they offer DHL shipping and freeze the 30 day storage periods. Very useful and will continue using them in the future.”
“before getting to know Buyee, I wasn't able to purchase anything from japan as many stores, like Mercari only allow locals to purchase. I am very thankful to have get to know Mercari! Be sure to check them out, especially if you want to purchase from Japanese sellers but is unable to do it!”
“I never post these types of reviews. But this needs to be said, and understood by everyone who is considering using BUYEE. There is alot of temptation to use it because you can get items that are otherwise unavailable to you here in the states.
If you are one of the buyers who had a decent experience, congratulations. Ive had a few when i bought some small inexpensive items and cheap to ship, but once I bought some bigger items, thats when the problems started.
BUYER BEWARE. Here are the main reasons:
1) If there is a fee for something, be sure that they will charge you. They will nickel and dime you for every thing they do and then some.
2) shipping charges are exhorbitant and you have to wait an eternity for items to arrive using the most affordable option.
3) if item is damaged, you have NO RECOURSE.
4) if you consolidate packages to "save" money, you actually pay more because its bigger
5) You pay a fee for consolidation, which is fine, but they dont tell you what the shipping fee is until AFTER consolidation. There is NO WAY to reverse consolidation, even if the shipping charges are more than the initial estimate prior to consolidation.
6) If you consolidated packages and its deemed oversized for the affordable shipping options, you have no shipping options other than the most expensive ones, which in my case was DOUBLE the original shipping price for separate packages.
Basically if you have any problems, you are essentially stuck and really out of luck. They operate like an early 90s internet startup company with zero buyer protection.
Good luck if you decide to take a chance. I will never use this company again. If you want to be safe, pay a little more and use EBAY. They protect buyers and you dont have to worry about anything.”
“Buy online in Japan is very difficult for foreigner but buyee provide an option for easy access for buying in Japan. Also they provide a very clear charge to their service and great selection on shipping methods.”
“Opened Buyee account recently and made several purchases. Well informed process. My orders were shipped by EMS or registered small package (air). Not a single problem. Hope that they may reduce the package consolidation fee in the future.”
“A great platform to buy some rare collectible items like japanese Music-CD's. Fine service - easy and quick handling!! It would be 5 Stars if they can lower service fees a bit?!”
