“PROCESS:
Read some absolutely awful reviews about buyee so I was nervous about buying from there but I was pleasantly surprised. Very quick to sign up. Submitted a request for an item on mercari and they had bought it 8 hours later. Had a variety of shipping options with many price points - chose registered air mail, and they had shipped it and sent me the tracking number the very next day. All together it took just under two weeks from placing my order and receiving it.
OVERALL:
I have not given five stars because of some reasons. True to what other reviews say there are a lot of add on fees, such as handling, inspection, insurance etc, that you only see clearly once you've already bought something.
I only bought one item, but package consolidation fees are quite pricy and seems like a nightmare from looking at reviews.
They had a 2000 JPY discount for mercari so the final price I payed was not exorbitant. The site layout is also outdated and needs a revamp imo. My item also arrived in a paper envelope with the item wrapped in one layer of bubble wrap. I was not impressed with this imo and they should definitely use bubble envelopes on top of wrapping the item for extra protection.
TLDR:
If you are buying one small item then I would recommend buyee, especially if they have some campaign on to save money.
Otherwise, if you are buying multiple items, or larger items, and want to consolidate them into one package, I would look elsewhere at perhaps zenmarket, dejapan, or the likes.”
“It was inconvenient to use Rakuten through Buyee. Orders are often canceled because of the slow update of out of stock. However, it was the most convenient to use Mercari.”
“I've used Buyee multiple times, mostly to buy anime and band goods from Mercari and Yahoo auctions Japan. Buyee is easy to use and they often have useful coupons. Highly recommended!”
“Most of the delivery times are reasonable and even in some cases my items get here earlier than expected. It's also easy to buy items for English speakers as well. Items are always in good condition. I love it!!”
“I'm usually satisfied with purchasing on Buyee. Even though You have to pay some additional fees, it is still worth to purchase on this website, because You may find a lot of unique items for good prices. I'm also always satisfied with the Service - Your items are bought quite fast, when You havea problem - You also receive replies quite fast and the replies are always helpful. What I also really like about Buyee is that it offers You various campaigns, for example giveaway or discount events, which are really exciting. When it comes to the shipping, I can't complain - there are various shipping methods You can choose from.”
“Good company buy every month from Mercari Buyee some stuff is expensive and some are not when I shipped the items they arrive a day earlier then day expected”
“This is my first time buying from Japan using Buyee, and so far my experience has been decent, with things working as they should. I wish the site refreshed auction statuses automatically with a live countdown. I also wish there were additional shipping options, especially during this time when EMS is unavailable. The shopping side of Buyee works pretty well and the chrome extension to add items from other sites to cart is convenient.”
“This is my first time using Buyee and it is actually good because you can find good items like Photocards, CD's, DVD's and other Kpop merch with good price of some. But I have some concerns, (1) I can't select multiple items in the cart for checkout and I have to do it individually. (2) I can't ask the seller if the item is still available so, cancellation happens because some items are still there even if they are already sold. (3) Fee in consolidation is kind of expensive. I hope that they will do something about my concerns. I will still use Buyee on my next purchase but I'll be more careful in choosing and consolidating the items. With regards to their online support, the service is very good and helpful.”
“The website ease for me to search product and it good to keep watch list , and also the information about handling and service cost, I am new user just start won auction this week , just my suggestion a faster response on online chatting”
“I have bought the product (toy figure) from 'buyee.jp'. Comparing to other sites, buying from buyee is more convenient and it is one of not many sites that link with Mercari. Buying products via Mercari the seller usually absorb the shipping fee so it will be cheaper here. Also, buyee usually have many promotions on there website so comparing to other key sites, buying from buyee will be cheaper.”
“Buyee gave me access to buy directly from Japan sites which I don't have access before. The platform is very user-friendly especially to new user like me. I was able to buy kpop merchandise that I am looking for from Mercari.
But there are a few things I don't like much which are as follow:
-the fixed 500yen free regardless of the value of item to purchase
-unable to select multiple items in the cart for checkout (I had to checkout each item one at a time)
-unable to chat directly with the seller in case of questions or request for more picture of the items
Overall, I might still use buyee service in the future but have to think a lot much more because of the abovementioned drawbacks.”
“good. i like the site, very easy to use! Lots of goods! But international shipping is very expensive at the moment! There are problems with the packaging of the package.”
“I've only used Buyee once so far, but I like it a lot! The service has a really useful auto translate feature that helps out foreigners trying to get things from japan since all the listings are (as expected) in japanese.”
“I 'm looking for something in fair price and fulfil my need. In general the delivery service ate good in my past purchase. Only one time I brought a fake eyeglass.”
“Thanks Buyee! It helps me to make purchases from local Japanese site. Customer service is great too, prompt response. Happy with purchases. (Expect the fees are little high for low value items, hope they can charge less fees lol)”
“I have been using Buyee for approximately a year now, and have purchased multiple items through them from Yahoo Auctions, Mercari and Rakuten. My experiences are mostly positive, though there are things I really don't like about them.
What I find positive:
- (main reason :) ) through them I have access to items I cannot find elsewhere, or I can only find them for several times the price
- the site's built-in translation function makes it easy to know what you are purchasing
- there are at least 5 different shipping methods available, from SAL to EMS, depending on the level of tracking and protection you need
- the 30-day free storage period lets you purchase several items, and then consolidate them into one package
- during consolidation, individual packages are not opened up, they are just packed into a bigger box - some people don't like this (this makes the package bigger), but I *strongly* prefer this approach - this way I can be sure nothing gets lost or damaged during careless repackaging
- coupons and free fee offers are available often, through which you can save some money. Their 11.11 offers on Mercari were especially good
- customer service has been helpful for me everytime I had to contact them
What I don't like:
- fees are unreasonably high, it is often not worth purchasing smaller/cheaper items because of them (for example, the minimum fee on Yahoo auctions, without any protection or extra service, is 500 Yen - approx. 5 USD)
- on Yahoo auctions fees have to be paid separately for each item bought - even if they are from the same seller, and even if the seller bundles the items. It would be nice if buyers could at least combine purchases made from the same seller
- the system that automatically determines prohibited items (that you are not allowed to buy) isn't really good. I have seen non-prohibited items marked as prohibited several times. You can ask customer service to review these, but sometimes they still remain incorrectly unavailable (or while customer service gets to your request, someone else buys the item...)
- sellers have a high authority, and it often happens that you are not allowed to purchase an item - or the seller cancels the purchase after you've paid for it. You get your money back automatically in these cases, but it's still very frustrating!”
“I have been using Buyee for approximately a year now, and have purchased multiple items through them from Yahoo Auctions, Mercari and Rakuten. My experiences are mostly positive, though there are things I really don't like about them.
What I find positive:
- (main reason :) ) through them I have access to items I cannot find elsewhere, or I can only find them for several times the price
- the site's built-in translation function makes it easy to know what you are purchasing
- there are at least 5 different shipping methods available, from SAL to EMS, depending on the level of tracking and protection you need
- the 30-day free storage period lets you purchase several items, and then consolidate them into one package
- during consolidation, individual packages are not opened up, they are just packed into a bigger box - some people don't like this (this makes the package bigger), but I *strongly* prefer this approach - this way I can be sure nothing gets lost or damaged during careless repackaging
- coupons and free fee offers are available often, through which you can save some money. Their 11.11 offers on Mercari were especially good
- customer service has been helpful for me everytime I had to contact them
What I don't like:
- fees are unreasonably high, it is often not worth purchasing smaller/cheaper items because of them (for example, the minimum fee on Yahoo auctions, without any protection or extra service, is 500 Yen - approx. 5 USD)
- on Yahoo auctions fees have to be paid separately for each item bought - even if they are from the same seller, and even if the seller bundles the items. It would be nice if buyers could at least combine purchases made from the same seller
- the system that automatically determines prohibited items (that you are not allowed to buy) isn't really good. I have seen non-prohibited items marked as prohibited several times. You can ask customer service to review these, but sometimes they still remain incorrectly unavailable (or while customer service gets to your request, someone else buys the item...)
- sellers have a high authority, and it often happens that you are not allowed to purchase an item - or the seller cancels the purchase after you've paid for it. You get your money back automatically in these cases, but it's still very frustrating!”
