Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and the best value. I've bought so many things from buy it direct. Great communication and really fast delivery”

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Posted 3 years ago

“No problems at all, phone works great. This is the 4th phone I've bought from this company and not one problem.”

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Posted 3 years ago

“I place the order on the 18th of February , item was meant to be delivered on the 20th then on the 27th then on the 28th of January . I have never received the item contacted several time the customer service with little support and for a denial letter and a copy of my ID. Spoke to the Courier they told I wasn't at home pity I work from home , and now there is no place to go so..... Ask for a refund still got nothing”

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Posted 3 years ago

“I ordered a bed for €497. I got an email to say my order was on the way and was out for delivery for the 25th of January it never came , then it changed to the 26th and then never came. I emailed customer care and was told it was with a case manager and they would get in contact with me, which they didn’t. I then went back into the email to track and it said to contact the customer care team. I called the customer care team and was told that the bed has left the warehouse and is with the courier company. I told them I tried to track it with the English courier company and it is saying the details are invalid so therefore I cannot track. They said I need to contact the Irish courier service who will deliver it but doesn’t have a contact number or name of which courier service it is all they could say was it’s an Irish company who delivers big parcels. But if the bed doesn’t arrive in ten days then ring and they can’t track? Like how can they if they didn’t even know the name of the company? So how I’m down 500 and don’t even know when my bed is coming”

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Posted 3 years ago

“looks like the Brexit has hit home paid for express delivery to Ireland was told item will be delivered never arrived City air express very bad reputation”

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Posted 3 years ago

“Excellent customer service on all occasions - thanks especially to Kate. Appliances arrived on time, delivery excellent, and great prices.”

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Posted 3 years ago

“Excellent service”

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Posted 4 years ago

“speed and customercare postage cost ?”

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Posted 4 years ago

“Excellent service. Arrived in 2 days.”

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Posted 4 years ago

“Bought an ice maker just before Christmas as a gift and it arrived right before Christmas, lovely machine and very efficient service / will shop here again”

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Posted 4 years ago

“Prompt delivery......”

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Posted 4 years ago

“The item arrived promptly and in perfect condition.”

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Posted 4 years ago

“The site was easy to access and the product came when it was supposed to arrive.”

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Posted 4 years ago

“Very fast delivery and reasonable prices”

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Posted 4 years ago

“I had a pleasant experience, I ordered a bed for my child and it was delivered on schedule in excellent condition. I would recommend this company for buying furniture.”

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Posted 4 years ago

“Quick delivery product was perfect vefy pleased”

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Posted 4 years ago

“Ordered a new phone which arrived swiftly very pleased with service”

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Posted 4 years ago

“I ordered a mini fridge which was available for delivery before Christmas, and I paid an extra €15 for fast delivery. After sending continual messages to this company, (it is absolutely impossible to ever speak to anyone) a few days before Christmas I received an email saying the item would be arriving sometime after Christmas. After many heated emails later, I received a refund for the postage and I also receive the item in time for Christmas. The fridge was exactly what I wanted.”

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Posted 4 years ago

“Very timely delivery”

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Posted 4 years ago

“Came in good time”

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Posted 4 years ago

Buy It Direct is rated 3.5 based on 446 reviews