Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I place an order of €600 on the 22/4 and I have paid for express delivery, on the 24 I got in touch with them after i don’t know how many times I have tried and that only on the email, there’s now chance you’ll speak with them on the phone as the time of waiting is 120 min every time you try to call them. Anyway they said that they are sorry and that I will receive the item on the 27/4. Today same story but from another guy Muhammad who is telling me that the item is with another delivery company and that they will contact me in the next 24h to establish the delivery, I mean wtf need to be established more than this? Also the links that they provided are not working and nobody is getting in touch... so I’m assuming that all this is a huge scam. But I will make sure everyone knows about buy it direct Ireland and who this people are. I’ll also get in touch with a solicitor because this type of services providers should be out there to lie to people and take their money and don’t send the items to them!”

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Posted 4 years ago

“Terrible company...... take your money in the middle of a pandemic because you needed a freezer to help feed your elderly mum and we’re having to look after your sick husband!!!! They charge well over the asking price, then when it’s due to be delivered they forget to email you the time. When you contact them they tell you your delivery isn’t due for another 5 weeks.... disgusting!!!”

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Posted 4 years ago

“Product was available and cheapest price.. Very good communication and quick delivery. Hassle free transaction.”

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Posted 4 years ago

“Bought a couple of monitors from Buy it Direct. The price was great, the monitors were perfect quality, arrived early, packaged well and their customer support was excellent when I got in touch. Well done all and I'll be shopping with you again in the future :)”

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Posted 4 years ago

“I was absolutely delighted to have chosen this company to but my product from as they delivered on time as they said they would . I got my tracking details promptly and I was only waiting for a couple of days for it to arrive . Very happy 😃”

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Posted 4 years ago

“To start the review I want to point out to real reviews out there: reviews.io have mentioned that Buy It Direct is cherry picking the positive reviews so most of the positive feedbacks are fake. Fraudulent company. I bought about one hundred power supplies 750 Watts EVGA Gold from Buy It Direct. 3 years have passed, seria numbers of them still unconfirmed with Buy It Direct which stops my warranty process. The EVGA manufacturer is telling me only to speak with the place of purchase if goods were not bought directly from them. Currently I have like 20 emails correspondence with whoever is responsible from Buy It Direct. Customer service is not helping me with this problem. They redirect me to main manager and tells me she should reply by the end of today which is not happening. I have asked for this serial numbers like 5 times already. Right now I am sick of this and will be starting court process against this company because they have sold me the product which does not match my purchase.”

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Posted 4 years ago

“Very fast delivery. Exactly what I ordered.”

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Posted 4 years ago

“Item arrived very late after paying for express post. Got bounced around from customer service agent to customer service agent telling me the same thing that it is on its way but never actually had the issue resolved. They just kept telling me to wait. Contact attempts then became essentially ignored. Very bad customer service and they use an even worse courier service. Great item though! Very happy once it FINALLY arrived.”

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Posted 4 years ago

“Simply the worst. I'm trying to buy a tablet online, the payment went well, but they insist that it didn't. I have contacted my bank, which says that the payment went through; however, they insist for a confirmation code. My bank asked me to put them in contact, but they're refusing to talk to my bank. I have now wasted almost an entire day to deal with the purchase, ridiculous!”

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Posted 4 years ago

“Excellent service. Very reasonably priced. Fast delivery. Would definitely reccomend them.”

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Posted 4 years ago

“Very quick delivery service, great price,no issues.”

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Posted 4 years ago

“Worst company I've had to deal with yet. Bought a phone in January which was supposed to be unlocked. Paid extra for express delivery yet it was still 2 days late. When I finally got the phone was over the moon, only to discover it was locked and couldn't get it unlocked in any shop as I didn't know network. So sent it back on the 28th January for an exchange. After waiting all this time I only get an email back today (18th February) that they have "just received it". How it's taken 3 weeks to get from Dublin to UK is beyond me... Would of driven it down to them myself if that's the case. Still don't know when I'll get phone back.... When I call I'm left on hold for 20 mins at a time and it takes them days and days to reply to emails....Never again... If I could give less than 1 star I would but this won't let me. Was really looking forward to the phone after a rough couple years, was a little present to myself that I saved up ages for and now its ruined... ( UPDATE ) Got another email today 19th February, saying they don't have phone in stock anymore and that they could offer me a different phone. If I wanted a different phone would of picked it in the first place.”

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY!! We have a faulty product to which despite being made aware of, still no one from Buy It Direct cares to assist or help. Buy It Direct, promises countless call backs and no one ever calls - the most fraudulent type company I have ever dealt with. This problem has been ongoing since December 2019. ABSOLUTELY TERRIBLE SERVICE. £700.00 DOWN... Seems as if at this rate, we will be left without a functioning product and nor given a refund. I do not even want a replacement from this company as how they deal with matters is disgusting. CONSUMERS BEWARE!”

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Posted 4 years ago

“Great service prompt delivery.”

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Posted 4 years ago

“They are a con. They Rob you. They will take your money and you will not get anything. Stay away. Avoid avoid avoid.”

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Posted 4 years ago

“Cost and delivery speed was excellent I will be back thankyou”

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Posted 5 years ago

“Perfect effortless transaction. Couldn't be faulted. Would use again 100%”

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Posted 5 years ago

“Terrible service, goods faulty when arrived. Then two weeks of unbelievable customer service care. Never buy from buy it direct. Nothing direct about it.”

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Posted 5 years ago

“Ordered 2 beds & mattress in October & it’s now 23rd December & still haven’t received my order, asked for full refund & keep getting pushed about with excuses one after another , computer generated emails thanking me for my emails & eventually might get one back telling me it’s delivery & next one telling me it will arrive in January??? Stay well clear of this company took over €1000 of me in October & still without beds & mattresses”

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Posted 5 years ago

“While they were very swift with delivery, part of the product I received was faulty. They refunded me very quickly. I would have been ready to give them a five star review but they ruined it by asking me to dispose of the faulty product myself which given the size of it would mean incurring an additional cost to have it recycled. I felt they should have collected it and disposed of their own faulty product at their own cost.”

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Posted 5 years ago

Buy It Direct is rated 3.5 based on 446 reviews