Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service very fast delivery. Highly recommended.”

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Posted 3 years ago

“Excellent service, great products, value for money. After sales service couldn't be better. Returns are speedily dealt with. I am well happy with this company and will buy from them again.”

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Posted 3 years ago

“Excellent service - highly recommend 5 🌟”

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Posted 3 years ago

“Very professional with there service very quick to respond regard james”

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Posted 3 years ago

“One Star is too good for them. I placed an order for goods on 13 March and they took payment on 15 March. The goods were to be delivered in 4 weeks. I e-mailed them on 26 April as the goods had not arrived. Initially they denied any knowledge of my order. Then informed me the goods were out of stock and they expected new stocks on 5th May. They offered to discuss supplying an alternative product. I said I would wait for the new stock arriving. They then notified me the product was discontinued I told them that it was appalling that they take my money for goods they did not have. I would have a full refund and will avoid buying anything further from you in future. They then said they were sorry to hear I no longer wish to go ahead with my order. Then I received and e-mail informing me that they had successfully process my cancellation request for order 41154142. I will get the refund back to my original payment method in 3-5 business days.”

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Posted 3 years ago

“Excellent service , arrived earlier than expected to Dublin”

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Posted 3 years ago

“I bought a cooker fan off buyit direct last year but due to covid only got it installed in october was installed about 3 months when the motor went. Got in touch with buyitdirect and within a week i had a replacement. The service was 1st class and would not hesitate in recommending them.”

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Posted 3 years ago

“Some people have had a nightmare with returns but mine was handled quickly and efficiently. Faulty Karcher K7 was returned and evaluated within a day or so, offered a replacement or refund via a phone call. Accepted full refund that was was sent to the card I had used to pay for it within 2 hours. All postage taken care of by them. Top marks to be fair.”

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Posted 3 years ago

“So far so good, three orders already, all good, on time and products same as described. I will recommend it.”

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Posted 3 years ago

“This company is a joke have been trying to get cooker fixed since purchase but do not respond to emails buy at own risk”

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Posted 3 years ago

“Refurbished iphone had an intermittent issue with volume on a call. This was within warranty and Buy It Direct where great in dealing with this fault and getting it repaired . Thank you "buy it direct" for making this process stress free.”

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Posted 3 years ago

“Delivered exactly what we needed very efficiently. Would definitely trust buying again in the future”

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Posted 3 years ago

“I purchased a new Alcatel S1 smartphone, it was delivered promptly, however my problem started when the phone went wrong within the first month, Buy it Direct Ltd, did not want to know and referred me to the manufacturer which was a complete waste of time, I will never purchase again from Buy Direct Ltd.”

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Posted 3 years ago

“Ordered my dehumidifier and it was delivered 3 days later which was much earlier than what I expected. Very happy with my dehumidifier and a great speedy delivery.”

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Posted 3 years ago

“Waited almost 3 months for my delivery to arrive and still not here yet. They kept saying every week that my order it’s on the way until today just to find out it will not be delivered in the next two months at least. 5/6 months for a delivery?! Really! Very bad experience when it comes to shipping to Ireland.”

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Posted 3 years ago

“Worst experience I’ve ever had . I ordered my couches in January and I was told every week by their customer service that they will arrive next few days . It’s almost April and Easter is next week... my house has no couches yet. I asked for a refund and They only refunded one couch instead of 2 . I am desperate to have a nice Easter and I can’t buy new couches now since I’m not payed back. It is an experience that will stay with me for the rest of my life . But what do they care !?????? They don’t”

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Posted 3 years ago

“Very good price A bit of confusion about delivery but everything was sorted out very quickly Very happy with my purchase Customer care team are excellent”

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Posted 3 years ago

“Very happy with purchase..good quality table and arrived 3 days after ordering. Perfect for small kitchen”

Buy It Direct 5 star review on 24th March 2021

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Posted 3 years ago

“Bought an Ice maker, plugged it in, 20 minutes later we had loads of ice for everyone’s cold drinks and iced coffees 👍😀 Online description was very good, priced competitively and delivery was quick, Result; A Happy Customer that will always check Buy It Direct before I purchase again. ⭐️⭐️⭐️⭐️⭐️ Regards Wayne Enright.”

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Posted 3 years ago

“The speed of delivery and the quality of the stools I bought were excellent, will most definitely shop with this site again”

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Posted 3 years ago

Buy It Direct is rated 3.5 based on 446 reviews