Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 447 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

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“I was very happy with everything I received I have recommended you to all my friends and family again thank you for everything”

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Posted 4 years ago

“Bought 2 TV outstanding service very fast delivery and great products”

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Posted 4 years ago

“Great customer service. Prompt delivery. Great price and excellent quality garden furniture.”

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Posted 4 years ago

“Sold me an item for e1200 and delivered...refused to take old item away as per their t&CD because of COVID.... DONT SELL TO PuBLIC AND RENEGE oN RECYCLING RESPONSIBILITIES .. PLEASE!!”

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Posted 4 years ago

“Do not buy from here , I bought a phone that was broken , I sent it back and I took me 2 months to get a refund , and they didn't even refund the full amount , customer service doesn't exist after one reply either ..STAY WELL AWAY”

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Posted 4 years ago

“Purchased a sideboard from Furniture123/ Buy it Direct - big mistake!!! 1 star given is for the quality of the goods supplied. Unfortunately on arrival parts were missing / damaged and that is where the problems started. Replacement parts were issued however excess large parts were also issued. In addition and on 4 separate occasions I received duplicate parts instead of missing parts. Eventually I gave up and requested a refund. More than 2mths on I am still out of pocket by £50. 2+ months of emails which are frustrating as each incoming message is inconsistent with the previous. Argggg!!!!”

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Posted 4 years ago

“Spent extra money buying a good quality microwave, bought one to match my kitchen appliances but wrong colour arrived. Tried to contact buyitdirect to get my correct micriwave but have had no contact from them. Very very disappointed with the customer service and total lack of contact from the company. If you're lucky to get what you want you're fine but if theres a mistake or damage, good luck getting any response 😣”

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Posted 4 years ago

“all was perfect so happy with my hood chimney, big Thanks for James Conway, great job and contact with the team”

Buy It Direct 5 star review on 25th May 2020

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Posted 4 years ago

“Great product and good service.”

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Posted 4 years ago

“Delivery took 3 weeks. However when we took the oven out of the packaging (which was undamaged) and the oven was bent from being dropped from a height, we immediately sent them multiple photos and it took them a full week to agree to replace it and collect the damaged oven. 3 weeks later (7 weeks from order) after they didn't arrive when they said they would, an oven arrived and their courier refused to take the damaged one. Then the next 2 scheduled collections they didn't turn up. Now 9 weeks after order Buyitdirect are completely unhelpful telling us it is our responsibility and they are going to charge us for the second oven (Tendai told me this). They also refuse to collect our old old oven as WEE. You may be lucky but if anything goes wrong they are unhelpful, obstructive and couldn't care less.”

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Posted 4 years ago

“Very good service. Arrived very quickly”

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Posted 4 years ago

“PURE CLICK BAIT MERCHANTS Haven’t bought anything and never will. I looked at a four burner barbecue which was €350, when I went back to buy it it was 370, then it increased daily and is now 450, yet a six burner similar is cheaper at 430. It is obvious that an algorithm is pushing the price up every time you look at it or something very odd is going on with a product that increases €100 in the space of a week. I did engage with the company’s live chat feature, there response was “yes the prices change daily”

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Posted 4 years ago

“I bought an indesit slimline dishwasher, now installed 2wks it worked fine for 8 washes and now just keeps running and letting in water. I registered the guarantee on the day it arrived, but can get no person to contact me about sorting this problem. I bought it from, Buy it direct Ireland.”

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Posted 4 years ago

“I found the price, product and delivery EXCELLENT. I shudder when I read some of the reviews but my experience was excellent in fairness.......”

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Posted 4 years ago

“Great communication and good information about what time delivery, great product too i am a happy chappy”

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Posted 4 years ago

“I'd avoid purchasing electronics from this site if you're in Ireland. The returns procedure is a complete nightmare. The Customers Service team are nice, but they only respond once every 48 hours, so arranging a return can be easily dragged over weeks & potentially months. I had purchased a Macbook Pro 16" for €2,550 - the €150 saving compared to buying it directly from Apple website certainly wasn't worth it. Avoid. If you do decide to risk it, don't bother paying extra for the express delivery - it arrived two days after it was due, which is the same as standard post.”

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Posted 4 years ago

“Paid 80€ for delivery within 14 days. A month have passed still nothing. They robed robbed us”

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Posted 4 years ago

“Efficient service and delivery”

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Posted 4 years ago

“Placed order confirmed delivery date. Nothing despatched. Spent best part of a day trying to speak to someone with a brain. Failed. Eventually spoke and date rearranged. No delivery. Spent another day trying to get my money back. Still trying. AVOID. AVOID. CON ARTISTS”

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Posted 4 years ago

“Don't waste time paying for their "5-=point monitor check" - they still sent me a monitor with a dead pixel and 10 days laters they are trying to fob off with £30 partial discount on a £650 monitor. The law is unambiguous, I am entitled to a full refund but they are clearly trying to dodge that.”

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Posted 4 years ago

Buy It Direct is rated 3.5 based on 447 reviews