Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read a lot of mixed reviews but had an excellent experience. Just received my new sim-free Samsung S10 phone. Much cheaper than elsewhere and delivered very quickly (a day before due) with absolutely no hassle and great customer care!!”

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Posted 4 years ago

“DONT USE THIS COMPANY IF YOU LIVE IN IRELAND I was expecting great service based on previous reviews and I was badly disappointed. They promised delivery of bunk beds within 14 days. The bunk beds did not arrive. I contacted them on a paid call number (their low call number for existing customers that they send on my confirmation email doesn’t work) and their customer service rep in the UK told me they had outsourced my delivery and to chase down delivery myself. I did with no luck. Contacted them again and got a great customer service rep who promised me daily updates. Long story short the courier they outsourced to for for Irish deliveries had outsourced to another courier and buy it direct had no way of contacting them. After 6 days of waiting for an update they refunded my money (minus the massive 80 euro delivery charge) and told me because I paid through PayPal they couldn’t verify my eircode And so the stock was returned to them. This was in spite of me providing my contact details numerous times across my dealings with them. In short do not buy from this UK Based company if you live in Ireland. I am left 80 euro worse off with two very disappointed children.”

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Posted 4 years ago

“I am a first time buyer with buydirect. Was doing online chat with a customer help agent for buy direct called Liam on Friday and he just abandoned our conversation half way through. I have emailed twice looking for clarification regarding an iphone I wanted but no response. Very disappointed with this company and no longer trust their service. Barry”

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Posted 4 years ago

“Very quick service phone arrived within 2 days”

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Posted 4 years ago

“SHOCKING AFTERSALES I wish i had read these reviews before buying. Please think carefully before you order - especially if you cannot afford to lose money that they will keep instead of refunding you. I ordered a vanity unit, sink, tap and 2 basin waste. Paid over £300 for all three months ago. Tap (£64.97)was refunded as it arrived incomplete. Sink was refunded (£59.18) as it broke in transit. Vanity unit was returned when i realised that the sink wasn't coming (which they did not tell me - apparently you have to figure these things out yourself) and it was no use without the fitted sink. (Kept the basin wastes which were £17.97 each.) This leaves a difference of over £128. My vanity unit right? Apparently not - my unit was, i'm told.....'free'. Yet they cannot tell me what the outstanding £128 was for that i paid. Staff are working from home and simply cannot be bothered. It doesn't take a genius to figure out that the vanity unit was not free and they owe me £128. Nothing short of theft. No reply to emails - premium rate phone numbers and incompetent after sales staff. It has been 3 months since i placed the order and i'm not going to let this one drop.”

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Posted 4 years ago

“Delivery was super fast within the same week so this was brillant”

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Posted 4 years ago

“I bought electric fire was delivered early . Got sent notifications on tracking. Website easy to use will definitely be using again and product very happy with.”

Helpful Report

Posted 4 years ago

“Warning to trade customers Warning: If you are trade customer or small business, avoid buying from Appliances Direct at all costs. I paid £400 for a hob which was seemingly damaged in transit when we opened it. We sent photos and a request to our "Account Manager" for a replacement who got one of his support staff to call us to say that they will not replace the hob due to the time that had passed. They offered us £70 in lieu of a replacement which is a joke. I now need to purchase another hob and to complete my customer's job. Their customer services is a disgrace so be fore warned.”

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Posted 4 years ago

“Excellent service - delivery was earlier than had been advised when buying.”

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Posted 4 years ago

“All good. Prompt delivery. Very happy.”

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Posted 4 years ago

“Would not recommend this company or use them again. Shockingingly bad customer service. Was sent the wrong model of the item i ordered, charged correct price, company won't admit to any wrong doing on their part. I asked to be sent the correct model and they want me to pay the returns on the one i received!? I've been getting the run around for over a month now. Save yourself the aggro and buy elsewhere.”

Helpful Report

Posted 4 years ago

“Buyitdirect will take your money, won't deliver your order, will keep giving you the run around for a while and then cut all contact. This is a scam so avoid at all costs.”

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Posted 4 years ago

“Absolute 100% scam....ordered a wine cooler in June 2020....now its november 2020 and still haven't received my wine cooler...constantly.. getting the run around from the customer care team...never return phone calls or follow up...disaster......fraudulent company.”

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Posted 4 years ago

“Report buyitdirect to trading standards and save other people from being scammed”

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Posted 4 years ago

“Buyitdirect is a scam, there are so many bad reviews about people not receiving their orders and being left out of pocket. My order never arrived and no refund and they dont respond to emails. It's been 4 weeks since i paid and nothing for it. Avoid buyitdirect like the plague. It's a lottery whether everything will work out and the odds aren't in the customer's favour. Go elsewhere, save your money and piece of mind”

Helpful Report

Posted 4 years ago

“This buyitdirect website is a scam. Do not buy from them. I ordered an appliance 4 weeks ago and it never arrived. The company kept giving me the run around and keeping me on the long finger, now they just ignore my emails. Save yourself the hassle and stay well clear and save your money”

Helpful Report

Posted 4 years ago

“Bought an item which turned out to be faulty. Still awaiting a refund or replacement. Very poor communication and operate as a cowboy outfit! Avoid buying from here at all costs!”

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Posted 4 years ago

“Product was perfect at a great price. Fast delivery. Delighted with buyitdirect.”

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Posted 4 years ago

“Great products. Great service.. absolutely no complaints”

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Posted 4 years ago

“Will not use this site again. Customer service dose not reply. Says they will contact in 72 hrs. Iv been waiting on a refund for over a month now.”

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Posted 4 years ago

Buy It Direct is rated 3.5 based on 446 reviews