Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, excellent value for money and fast delivery.will buy here again, arrived earlier than expected”

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Posted 4 years ago

“Very fast delivery and on courier was on time. Quality product And very good value. Will be buying stuff from here again.”

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Posted 4 years ago

“Nice woman on phone. Quick service next day delivery. Put item up on Facebook and Covid page for friends. Great service and pricing. Found your site by accident”

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Posted 4 years ago

“Good product, excellent value for money and fast delivery.will buy here again.”

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Posted 4 years ago

“I found BuyDirect excellent to deal with, the chat service was prompt and the team very knowledgable. Their shipping was fast and the products were excellent quality for the price paid.”

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Posted 4 years ago

“Quick delivery best prices great quality Was hard to believe at first I am very happy to have found this website 👍”

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Posted 4 years ago

“Good value, excellent service and no complaints.”

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Posted 4 years ago

“I'm happy 😊the microwave was better than some famous brands and bigger than I expected, the customer service was excellent and the delivery was fast.thanx.”

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Posted 4 years ago

“I got 2 Samsung ssd'for a good price and received them very quickly they got to me quicker than I thought they would and in perfect condition so look forward to doing business with them again 👍”

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Posted 4 years ago

“Excellent service quick delivery time despite being close to Christmas. Regular updates given on status or order.”

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Posted 4 years ago

“Delivery was faster then I expected, but I'm not impressed with delivery completing staff. There was two men who just dropped my machine outside door thinking that my husband will carry it inside by him self. They were supposed to take old one out, but older man has refused saying that they are too busy for that,even though we ordered collection and confirmed twice that we will need one, he said maybe someone will come on other day. Very dissatisfied and disappointed”

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Posted 4 years ago

“Good price. Quick delivery. Happy with Product”

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Posted 4 years ago

“Very easy and very quick!”

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Posted 4 years ago

“Price was excellent. Product exactly as expected and performing well. Delivery spot on.”

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Posted 4 years ago

“Great friendly service, no delay on the phone, got sorted in double quick time, item arrived bang on schedule. Very happy camper.”

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Posted 4 years ago

“Late arrival of fridge freezer which was faulty from day one. Fridge part freezing over at lowest setting g. Loud v annoying whirring noise coming from motor. Hopeless customer service. Just told me to get on to uk warranty who I cannot get through to and not answering emails. Worst experience ever. They don’t seem to give a damn once they have your money. Never again. Buyer Beware. Worst experience ever. Totally ignored my request to return as it’s not working. My old fridge was better than this. Disastrous.”

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Posted 4 years ago

“Bought a tv. Tv arrived with the screen cracked. Contacted customer service, requested replacement. Took 2-3 days for each reply to my mails. Ended up having to pay to post the damaged tv myself back to them when they finally sent me the address. 1 month since ordering they sent me a refund for the tv instead of replacement. And they still owe me the money for posting back the tv. Absolutely disgraceful company to deal with. Avoid at all costs. By comparison: Went online with Powercity, collected new tv. Took 45 minutes total. Tv now setup”

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Posted 4 years ago

“Excellent product, son delighted with the purchase. Will definitely use again when needed”

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Posted 4 years ago

“Very efficient and helpful and excellent delivery speed in these difficult times”

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Posted 4 years ago

“Bought a expensive dehumidifier that stopped working in a week. Buy it direct have nothing to do with it and just refer you to the manufacturer. Basically they are only middle men taking a cut so if you no what you want you don't need these.”

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Posted 4 years ago

Buy It Direct is rated 3.5 based on 446 reviews