“Made it appear on social media that they were doing a baby event alongside the pregnancy-baby fair in Ireland. But in the Sandyford store, hardly anything was marked down. When I brought one marked-down item to the til, the lady said: "Oh the price of this item has gone back up". I was too awkward to take it back so paid full price but felt a little cheated. It's not my fault that they didn't update the tags.”
“I ordered a footmuff from on byggebo. The only minus was that the stock wasn't up to date and the product wasn't available. In the end I opted for the new season product which added €20 to the price. The customer service was helpful and quick and they got me my footmuff very fast once I decided on which one to go for. Good customer service, good communication and happy with the product. Good online selection of products.”
“We ordered a trip trap bundle... accidentally choose wrong colour for the chair. Time of the delivery called the shop and they said it cannot be changed as it's a furniture item. The box was untouched but we said ok then we asked if the seating unit could be change for a matching colour as we order according to the original colour we wanted. We were told that it's possible but they will give us a phone call back. Noone get in touch with us. The colour of the seating unit we asked it's on stock on the website not sure what was the problem.”
“Great instore experience with Amy buying our travel system! Couldn't have been more helpful and went through everything in lots of detail showing us how to fit the car seat etc. Everything was delivered on time and absolutely perfect for our little one 🥰 Thanks again!!”
“Service in store was great at the time of purchase. But multiple mistakes with orders thereafter. Orders not being processed, no one aware of the order placed until mentioned and chased by myself, high end products coming damaged/broken, sebra cot and needed to be dismantled by us and changed, and still missing item that was ordered a few months ago a changing mat that was upsold to us instore. Now we have no changing mat for the baby and I am hospitalised the last month not able to leave the hospital.
Although customer service was polite, no reasonable solution given on any of the situations above. Lacked conflict and resolution training. Instead, the only solution was to buy more products from your store while awaiting the actual product I ordered a few months ago. The whole process has been the cause of alot of frustration at a very sensitive time.
Although I understand there can be a supplier issue on some products plenty of time has passed to come up with alternative or an agreeable solution. My contract of goods is with the store and the excuse was continuously someone elses issue. Byggebo took no responsibility in rectifing the issues at hand or responsibility for the lack of management or processing the order correctly. Sebra sent a new part but again could not send someone with knoweledge who could dismantle and put it back together. After spending such a large amount with your company I found the whole process extremely disappointing, frustrating, time consuming. The aftercare was non existing and the fact that you wished me to spend more money to replace the item while I wait for it still is not acceptable to us.”
“I recently purchased two car seats from Byggebo for my grandchildren. From the moment I initially telephoned the shop I was impressed by the level of care I encountered from Amy who offered to send me an email with a list of options that were suitable for the children. Following Amy's advice I visited the shop to make the final choice and the in-store experience was just as wonderful. Following my purchase, one of the other Assistant's Sarah brought the seats out to my car and showed me how to instal them correctly while also explaining how to adjust the headrests and properly strap the children in for maximum safety. The level of support provided by the staff at Byggebo really stood out and I highly recommend them for their outstanding customer service.”
“I recently purchased a cybex car seat by phone from abroad. I got great advice on my purchase and I am very happy with my purchase. However due to a mistake in the warehouse my seat was dispatched by courier in spite of my request to collect it at the shop in Sandyford being noted and a collection appointment being made for me. This resulted in my having to travel a distance to collect it as I needed it on a specific day. The staff member I dealt with was very sorry about the situation and issued a voucher as an acknowledgment of the inconvenience caused. A solution for the future might be the inclusion of an option “to collect in store” when making the payment online. This was not an option on this occasion thus making the error that happened in my case more likely as the only option seemed to be delivery. I pointed this out when I realised this was the only offered option. Hence the note on the order re store collection. My choice of Bygge Bo was primarily because it is an Irish company. I would consider purchasing other items there as the staff member I dealt with was knowledgeable and helpful.”
“Excellent baby store. We had bought our travel system with them and returned to look at some travel strollers. Customer service is really excellent. Gorgeous store for browsing in. Highly recommend.”
“The delivery was quick. But there is a problem with the delivery which is 1 of the item missing. Called, emailed to ask for assistance and refund, and no response. Please help me!”
“The website has a flaw that you cannot change your order even when the website incorrectly processed your order. But the worst thing is that byggebo does not care at all, they never came up with one solution to help get the order I wanted. buying from byggebo was a big mistake. I payed almost as much on shipping cost as the order it self which is offcourse absurt and never what I wanted. Byggeboo does not care about it and just want your money and don’t care at all if the customer is happy. If they came up with a solution to help me I would have been more to happy to buy from them again. But again they blame the customer and not themselves.. As seen on other reviews the customer service is poor and they won’t admit it.”
“Terrible experience and a waste of money I'll be making sure you are flagged as a merchant with questionable ethics and misleading customers. Your stellar 3.2 rating on Trustpilot is about to get considerably lower once I have awarded you another 1 star rating”
