“Delighted with our travel system. Had the expert help of Nicola in the Dublin store who helped us settle on the Cybex Gazelle, collected a couple of weeks before baby arrived and now getting lots of use!! 🥰”
“Terrible. The flimsy packaging on my product broke because they cello taped it to the delivery box. They refused to exchange it because the product was ‘damaged’ even though it was just the cellophane that had broke and the product was completely fine. There was no way for me to remove it from the box without the package breaking, so if anyone caused the damaged it was them when packaging it, not me. I had to make the 2 hour round trip to the store to return it but when I got there the lady said they can’t take it back because they can’t resell with broken cellophane, so it is I who must incur the financial loss not the company. Don’t understand the companies stance on this as was a return customer and someone who would have spent more over the years at this store if I’d had reasonable treatment and outcome.”
“Poor quality item, got shipped broken pieces twice. Customer service not taking any responsibility. Order that was supposed to take 4-6 weeks took 12 weeks. Will never purchase anything there again.”
“Was very pleased with my purchase, I ordered the trip trap bundle which was unbelievable value in comparison to other retailers. Once shipped delivery was very quick.”
“Thanks to the gentleman in your Sandyford store who helped us hugely to decide on and purchase our Cybex Sirona Z ex-display. Much appreciated his detailed information and knowledge.”
“5 out of 5 stars. My husband and I are first time parents and Nicola took the time to walk through all the basics of transport systems with us. Thank you Nicola for all your advice and sharing your expertise with us. We were delighted to order our travel from Bygge Bo.”
“We ordered a Tripp Trapp and Snuzpod from Bygge bo and were very happy with the customer service we received. Staff were helpful and delivery was very efficient.”
“Byggebo is our favourite shop as they have a big variety of items of all sorts, reasonable prices, and a very good delivery service literally next day. I wouldn't shop with anyone else with service as good the staff are also extremely friendly,helpful & knowledgeable”
“Made it appear on social media that they were doing a baby event alongside the pregnancy-baby fair in Ireland. But in the Sandyford store, hardly anything was marked down. When I brought one marked-down item to the til, the lady said: "Oh the price of this item has gone back up". I was too awkward to take it back so paid full price but felt a little cheated. It's not my fault that they didn't update the tags.”
“I ordered a footmuff from on byggebo. The only minus was that the stock wasn't up to date and the product wasn't available. In the end I opted for the new season product which added €20 to the price. The customer service was helpful and quick and they got me my footmuff very fast once I decided on which one to go for. Good customer service, good communication and happy with the product. Good online selection of products.”
“We ordered a trip trap bundle... accidentally choose wrong colour for the chair. Time of the delivery called the shop and they said it cannot be changed as it's a furniture item. The box was untouched but we said ok then we asked if the seating unit could be change for a matching colour as we order according to the original colour we wanted. We were told that it's possible but they will give us a phone call back. Noone get in touch with us. The colour of the seating unit we asked it's on stock on the website not sure what was the problem.”
“Great instore experience with Amy buying our travel system! Couldn't have been more helpful and went through everything in lots of detail showing us how to fit the car seat etc. Everything was delivered on time and absolutely perfect for our little one 🥰 Thanks again!!”
“Service in store was great at the time of purchase. But multiple mistakes with orders thereafter. Orders not being processed, no one aware of the order placed until mentioned and chased by myself, high end products coming damaged/broken, sebra cot and needed to be dismantled by us and changed, and still missing item that was ordered a few months ago a changing mat that was upsold to us instore. Now we have no changing mat for the baby and I am hospitalised the last month not able to leave the hospital.
Although customer service was polite, no reasonable solution given on any of the situations above. Lacked conflict and resolution training. Instead, the only solution was to buy more products from your store while awaiting the actual product I ordered a few months ago. The whole process has been the cause of alot of frustration at a very sensitive time.
Although I understand there can be a supplier issue on some products plenty of time has passed to come up with alternative or an agreeable solution. My contract of goods is with the store and the excuse was continuously someone elses issue. Byggebo took no responsibility in rectifing the issues at hand or responsibility for the lack of management or processing the order correctly. Sebra sent a new part but again could not send someone with knoweledge who could dismantle and put it back together. After spending such a large amount with your company I found the whole process extremely disappointing, frustrating, time consuming. The aftercare was non existing and the fact that you wished me to spend more money to replace the item while I wait for it still is not acceptable to us.”
“I recently purchased two car seats from Byggebo for my grandchildren. From the moment I initially telephoned the shop I was impressed by the level of care I encountered from Amy who offered to send me an email with a list of options that were suitable for the children. Following Amy's advice I visited the shop to make the final choice and the in-store experience was just as wonderful. Following my purchase, one of the other Assistant's Sarah brought the seats out to my car and showed me how to instal them correctly while also explaining how to adjust the headrests and properly strap the children in for maximum safety. The level of support provided by the staff at Byggebo really stood out and I highly recommend them for their outstanding customer service.”
“I recently purchased a cybex car seat by phone from abroad. I got great advice on my purchase and I am very happy with my purchase. However due to a mistake in the warehouse my seat was dispatched by courier in spite of my request to collect it at the shop in Sandyford being noted and a collection appointment being made for me. This resulted in my having to travel a distance to collect it as I needed it on a specific day. The staff member I dealt with was very sorry about the situation and issued a voucher as an acknowledgment of the inconvenience caused. A solution for the future might be the inclusion of an option “to collect in store” when making the payment online. This was not an option on this occasion thus making the error that happened in my case more likely as the only option seemed to be delivery. I pointed this out when I realised this was the only offered option. Hence the note on the order re store collection. My choice of Bygge Bo was primarily because it is an Irish company. I would consider purchasing other items there as the staff member I dealt with was knowledgeable and helpful.”
“Excellent baby store. We had bought our travel system with them and returned to look at some travel strollers. Customer service is really excellent. Gorgeous store for browsing in. Highly recommend.”
