“I’ve ordered Snuz kot from byggebo. Only part of the kot / order was delivered, also with incorrect parts. Customer service is not replying to emails either. Avoid!!”
“Delivery took a lot longer than stated, I was not given any updates or made aware of the delivery delays after making my purchase. This is unusal in this day and age and left me disappointed with the service. The product was as described but I would be more inclined to shop elsewhere in future as the same price with better communication/delivery can be found elsewhere.”
“They not only have lovely baby things, but they are also extremely efficient. My order had arrived on a Saturday, less than 24 hours after placing the order.”
“The order was delivered later than expected, but the customer service team was accessible and worked to resolve the issue for me. Fortunately, we received the order just in time for the baby's birth. It was good that the team made the efforts to rectify the situation.”
“Shop was fine. Lots of nice products buuuut, I was automatically signed up to the newsletter at checkout (which I did not consent to), I called Bygge Bo a few days later to complain and was “unsubscribed”, yet I am still receiving marketing emails on a daily basis.
To make matters worse; I seem to be getting spam from other companies now too!”
“I ordered a baby bed from Bygge Bo on 27th June, and was informed it would take 3-4 weeks for it to get delivered. It arrived today, a day short of 8 weeks. Baby is coming any day not and worrying whether she'll have a bed to sleep in was not ideal. What really was a dissapointment was that Bygge Bo have not been interested in keeping me informed, I had to constantly enquire and pester. No solutions or commercial gestures were offered, which would be appropriate given the significant delay.”
“To be honest I had very good experience with customer service, they been very good and changing things I asked for and quickly responded to my emails. I am very happy with the car seat I ordered, great quality and love material. Quickly posted!”
“I was extremely disappointed with my shopping experience with Bygge Bo. I placed an order on the 4th June for the Tripp Trapp complete set and other items. I emailed four days later to check the order had been processed as I had used One4All vouchers and had not heard anything re the order. Bygge Bo replied to tell me that they were waiting on the harness and tray for the chair and then the order would be shipped. I then received an email on the 11th June to say the cushion we had chosen was not available and could I choose another, which I did. My order was then shipped on the 18th June, received on 19th June. However, the harness for the chair was not in the delivery, and when I emailed about this on 2nd July (giving time for a second parcel to be sent to me) I was told that it was out of stock and that it was expected in the next 7-10 working days . I didn't receive the remainder of my order until a month later, on 3rd August. My communication with the company was varied; Sarah was polite in offering explanations for delays and apologies, but any other contact I had didn't seem to be too bothered in my order. From first order to full delivery, we waited almost 9 weeks and I appreciate that delays can happen, but I think that our experience, and the length of time waiting, was very disappointing.”
“I am very pleased with the shopping experience at your store. It was very easy to find the item I purchased and it arrived at the recipient within three days. I suggested your store to my other family members.”
