“Paid twice for 1 order.
Let me first say that one star is still too high a rating when it comes to communication, customer service and handling of this case.
On December 5, I ordered a ski jacket and ski gloves for a purchase price of €55.98. This amount was debited for the first time on December 5, 2024 at 4:24 PM. The amount was debited for the second time at 4:25 PM on the same day. I immediately called customer service and they indicated that I did not have to worry and that the purchase amount would be automatically transferred to my account after 10 days. I sent customer service a copy of the two charges as proof because I didn't want any hassle. It has now been weeks and I have called several times. Today the employee told me that the payment had been received once and not twice.
The customer service employee shows no understanding, this is what it is and good luck with it. I am very disappointed in the communication. It leaves a lot to be desired and I always have to figure it out myself. In addition, it is not correct that they do not transfer the excess amount paid. Even though I have proof that it has been charged twice”
“DO NOT ORDER ONLINE! Worst experience since quite a bit! Errors and misinformation during delivery. And the return costs are very high due to the return to Germany policy.”
“Bestelde goederen niet geleverd. Beweren dat het wel geleverd is. Nou voordat het geleverd wordt komt het hier eerst bij de douane terecht en krijg ik bericht. Ik krijg alle emails uit China vermoed ik aan de bijgevoegde lettertekens te zien.”
“This is the second time in one year that I am receiving my C&A order with one item missing. It is listed in the invoice , I was charged for it, but it is not sent. Also the shipping is very slow. It is one of the worst online shops that I came across.”
“I ordered something and for the second time, my order hasn’t arrived over two weeks. And they can’t do anything about it, or give me a refund.
Desperate curriers and online shopping experience.”
“I ordered three pairs of jeans, my usual size from C&A, and they are very small. In order to send them back to Germany, I must pay almost 200E, the cost at DHL. I will never ever order from them again!”
“I've ordered 2 pairs of jeans in the size that I ussually and they are very very small.
This brings me to my issue, the return and refund part.
In order to ship it back to them from Romania, first of all the shipping costs are high and they don't provide the enough informations in order to return the items.
I also need a telephone number and an email address.
I've requested them 3 times already through customer support the informations and they didn't give me. By email someone replyed to me but the phone number that I received is incorrect and shipping company deny to get my package.
I'm glad that I find all the reviews from here because now I see that even after 3-4 months people didn't get their money back.
So I think I will not risk it to return it and loose more money in the process.
Also I've look up on google the address they provied for return Münchner Straße 112, it's a simple street with houses. Where the return will go if I send it there??
This is a big scam.”
“The policy of no return for discounted products is not an ok one. I don't believe this is ok for the customers and I will report you to ANPC. You are violating customers' privileges.”
“I ordered two dresses from C & A online store, and even after 10 working days the order was not shipped which was promised to be delivered within 5 days. When I call customer service they don't speak English, and they simply cut the call. One of the worst customer service I ever experienced. NEVER EVER ORDER FROM THIS STORE”
“I ordered from 3 different stores at the same time, i got all 2 orders shipped and delivered by local post without any problem. But you guys! Since the beginning, the delay of processing and the problem with the courier not finding my address is ridiculous. DO NOT! I REPEAT! DO NOT WASTE YOUR TIME AND MONEY WITH THESE SCAMMERS!”
“Logistics buying online. Never going to use you again. As big enterprise I did not expect that you had a shitty logistics system. Ah. You have a very good payment system, the money is already in your pocket!!!!”
“Never experienced a store to cancel my order without any reason or notification. And I was told the amount I paid was returned back to me and till now I didn’t get it. Very rude and unprofessional behavior, I don’t recommend buying anything through them. Very disappointed”
“Never experienced a store to cancel my order without any reason or notification. And I was told the amount I paid was returned back to me and till now I didn’t get it. Very rude and unprofessional behavior, I don’t recommend buying anything through them. Very disappointed”
“C&A online store is a scam and should be avoided at all costs! Their warehouse lost my package and the company refuses to refund me back my money! I have sent them numerous messages about the missing package but C&A ignored me completely and has done absolutely nothing to resolve this issue. Absolutely awulf company.”
