Caledonian Travel Reviews

Name: Caledonian Travel
Rating: 3.67

3.7 Rating 133 Reviews

64 %

of reviewers recommend Caledonian Travel

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3.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email

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Caledonian Travel 5 star review on 30th July 2024

Elizabeth White

Caledonian Travel 2 star review on 26th June 2024

Matin Gow

Caledonian Travel 5 star review on 14th June 2024

Sandra Blake

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've just returned from week's holiday to Eastbourne on the 2/9/22 staying at the Majestic Hotel we had Seaview rooms they were clean nice comfy beds. Breakfast was lovely although they did seem to run out of fruits and yoghurt every morning and someone would go out to the shop to get some for you also the Evening meal menu wasn't very good there was a lot of spicy meals on the menu and you didn't get enough the meals were like children portions and the kids menu was ok but they never had anything we asked for all they had was Pizza so the Evening meals definitely need sorting out. The Entertainment was ok but only on twice a week so that was a bit of a let down for some people. Our Coach Driver Dean (Deano) was brilliant Kept us all entertained with music and we all sang on our way home we didn't even notice the long journey back home and it was a beautiful comfortable Coach we all had a brilliant holiday it makes all the difference when you get a good and friendly driver hope we get him driving us again.”

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Posted 2 years ago

“We booked the Loch Lomond Cruise & the Ayrshire in Scotland on 01/08/22, for 4 days, had some issues with our hotel room but the food and days out made up for it. Our coach driver Richard really knows his stuff... he is filled wiith so much knowledge on each destination. Sharing historical tales, and facts with humour, made the excursions so much more fun and relaxing. The coach was extremely clean thanks to the lovely assistant Saph, this meant that every single journey was comfortable for all. I enjoyed my holiday so much that i had to book another before i arrived home ...I can't WAIT !! :-)”

Caledonian Travel 5 star review on 4th September 2022

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Posted 2 years ago

“Went om 7 day holiday to LANGHAM COURT HOTEL I.O.W. What a dump if this is the best Caledonian Travel can offer we will not be using them again. Room was small with badly stained carpet, window frame was thick of dirt not just dust, furniture was from the 1950s . the bathroom was tiny, sink overlapped the bath shower was a rubber tube from mixer tap that leaked , extractor fan was useless behind toilet and sink had not been cleaned in years. View from window was of building site next door with scaffolding three feet from window. Dinning room was clean but outdated. Breakfast was good but took ages to arrive evening meal was pathetic we finished up eating out some days. The outside area was next to the road. A big never again for the hotel and Caledonian Travel. Please check hotels”

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Posted 2 years ago

“Went on the 2 day trip 13th and 14th August Anderton Boat Lift & Steam Railway. What I wanted to say, was that it was a great trip! Unfortunately the trip was filled with problems and disappointment. This was our first trip with Caledonian Travel and probably the last! First issues we was aware of the boat lift being broken, but we did not do the boat session until 3.30pm. This meant that the cafe and Museum would be closed when we got back. Considering how hot the weekend was 31 degrees we was shocked to be told this. Why was our session so late and the hottest part of the day? They did in the end keep it open so we could use the toilets(only one on the boat) and get refreshments. But we was made to feel bad making staff stay late when they just wanted to go home. Now let’s get to the boat tour/cruise they only had one large fan at the front in the middle. This meant only the front got the benefit. The commentary was very good, however for children or a school trip. As a teacher assistant I could see this working for children, but it was not aimed at adults. )comments from other people was it was being at school in a history lesson. I was on this trip with my daughter, but it was just too much being out in water in extreme heat, no shade and reflective glass. Now the hotel was a complete miss communication and not suitable! I was not told the hotel was the Princess hotel in Buxton. We received an email with a letter attached which said our hotel was to be changed to holiday inn express in Crewe! So we was shocked it had changed again with no communication. But this did not prepare us for the horror of the actual hotel. It was worn down dirty and tired looking. The lift hardly worked so with any heavy bags you had to carry up to the 3 floor. The staff looked tired and was hard to get their attention. The rooms was dirty, especially the bathroom(which I had to clean before we used it.) The furniture was old and tired and the beds was falling apart. I would not of stayed there another day there it was appalling. The dinner menu, there was no kids menu, and we was restricted to a set menu and made to sit in one area. The walls of the hotel had holes and paper falling off the ceiling. They played the piano until nearly 11pm and the door was not very secure and let a lot of light it. To say we both did not have a good night sleep is a understatement. Caledonian Travel should not use this hotel again and it is certainly not a 4 start hotel, my 10 year old said a 1 star, and I agree! Now we get to today, the steam train was a real disappointment. Firstly our coach did not have tickets booked (they was not expecting us.) There was another coach there which they was allowed to use the majority of the coaches. Us on the other had to squeeze on the back carriage as we was not on their booking. We should of had a great experience and had seats where we could spaced out on the train, not pushed together and be on a over crowded train.This was embarrassing for us never mind David our wonderful coach driver. I must say David made the trip bearable, he communicated and his driving skills are excellent. The next issue was there was not much to see, a lot of green fields and trees, houses, 2 stations. Most of us was expecting great sights which never came. Plus the journey was just about 4miles long, we ended up really hot cramped together wishing we could get off! The only part we did enjoy was being in the town of Bakewell. However that was not what we had booked this trip for! I have gone on various trips with National Holidays and never had an experience like this. Never again!!”

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Posted 2 years ago

“Just returned from 4day trip to Durham & Whitby,lovely hotel Mercure in Darlington,4star staff lovely very helpful,food good small portions okay if your small eater ,driver Caroline (Lady )was excellent, drink expensive there’s always a Wetherspoons .”

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Posted 2 years ago

“I enjoyed my trip with you very much indeed I enjoyed the places we went to see but there was one down fall and that was the hotel in Melrose. The other people were all friendly had a laugh with them the coach driver his name forgot but he was friendly had always a smile on his face.”

Caledonian Travel 5 star review on 11th May 2022

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Posted 2 years ago

“Our driver from Glasgow to Southport on 2nd may was called Andy he was rude and grumpy . I have travelled with Caledonian many times and iwas always happy with my experience but this drip was ruined because of my driver's moody and rude way with myself and other passengers”

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Posted 2 years ago

“Just returned from holiday to Republic of Ireland whoever planned this holiday destination had no consideration for those traveling. We traveled from central Yorkshire our destination was Enniscorthy about 70 miles south of Dublin we were taken to Stranraer to catch a ferry to Belfast the traveling is horrendous and ruined what should have been a lovely holiday. Never again with this company for me and I'm sure the rest of the passengers judging by the disgruntled comments on the way home.”

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Posted 2 years ago

“Just returned from chester and liverpool was told by the driver before setting off we were a mixed coach a few only going to Chester sat and sun liverpool the rest had booked chester and liverpool a boat trip and the Beatle trip he said we all would have to be off out of hotel at 8.15 sunday morning as a guy was meeting the people who were going on the boat trip we had to have breakfast at 7 am what a rush . We got there for 9 am the boat wasnt setting off till 10 am ??? So why all the rushing . Nothing was open in liverpool sunday morning at 9am caledonian was not considering the few that had just booked chester and liverpool this is so unfair in my opinion”

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Posted 2 years ago

“Just returned from weekend in chester & liverpool paul was our driver chester was first point of call had to find something to do for 5 hrs which was a tad long but saying that chester is beautiful and managed to keep busy on to hotel holiday inn 10 mins on coach and we were there truly exceptional place for a budget trip dinner was superb and breakfast was exceptional room was immaculate thanks to paige then the masterstroke in liverpool a guided tour through the town tour guide was gary friday it was just the best tour through back streets where the beatles lived and buildings that were identified with history by gary it was just an amazing 2 hr tour i would seriously recommend this tour fantastic”

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Posted 2 years ago

“I have been on lots of tours with Caledonian & cannot fault them. Great value for money.Done 5 tours since August. Looking for my next tour.”

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Posted 2 years ago

“Just come back from an overnight stay to Chester and Cheshire Oaks, the driver was a great guy,chatty,funny,helpful,just brilliant,thank you Mick.🙂”

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Posted 2 years ago

“The bus driver was good .going to the metrople hotel Blackpool . Food was nice .its run down in places .no entertainment on just three quarters of a hour early on then bingo and that was it nothing after 8 30 PM other hotels had entertainment on .”

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Posted 3 years ago

“hygiene facilities on coach; food very poor standard; queuing for food, disrespectful to people, especially the elderly and infirm, no toast or cereal? Is this the norm for caladonian travel?”

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Posted 3 years ago

“Just returned from Norbreck in Blackpool with Caledonian Travel absolutely disgusted that they use this place its disgusting and so run down, we also got money and possessions taken from our room. Only good thing was our driver Robbie”

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Posted 5 years ago

“Booked specific seats due to distance we were travelling as due to knee problems needed a little more room, even telephoned to make sure of this before booking arrived to find them taken, driver would not do anything about it when mentioned to him. Could not do the following days trip due to this and needed a day in bed when returned home which spoiled the whole break. Telephoned to complain told to email company. Emailed and no acknowledgement from them. They just take the money and run no customer service whatsoever never again.”

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Posted 7 years ago

Caledonian Travel is rated 3.7 based on 133 reviews