Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 out of 5 because at least the gas heater works.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. It is very important to us. We are sorry your order was not delivered in the time frame expected due to it being incorrectly routed by the courier. We can see the 2-working day shipment cost was refunded to you

Posted 1 year ago

“Regulator was for nothern irish gas bottles not mentioned on the describtion and bought from calor.ie”

Helpful Report

Posted 2 years ago

Thank you for your feedback Andrew, it is very important to us. We sell products for the North and South of Ireland. The connection on the product photograph shows that it is the connection used in the North of Ireland.

Posted 2 years ago

“The piezo ignition button on my recently purchased Kingavon gas heater (31/1/2023)has just failed having operated unreliably since I purchased it. I will now need a new ignition button and it is unclear where I might acquire one. My gas cooker and my Sip Little Devil propane gas space heater both have a similar ignition arrangement and have served me well for years. I certainly cannot recommend your products or services.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Kevin. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products so one of our Customer Service Team will contact you shortly as we can not see where this issue has been reported to us. Apologies for any inconvenience caused.

Posted 2 years ago

“Delivery got messed up, it took over a week to receive product as it was sent to wrong address .......”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that your order arrived one day later than expected and apologise for any inconvenience this caused you.

Posted 2 years ago

“It’s very difficult to use i find it very difficult to on a heater. I used for only one month isn’t working anymore”

Helpful Report

Posted 2 years ago

Thank you for your feedback Lidia. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products so one of our Customer Service Team will contact you shortly as we can not see where this issue has been reported to us. Apologies for any inconvenience caused.

Posted 2 years ago

“You provided a £10-00 gift voucher which was out of date even before I placed the order. This was very disappointing and poor customer service for a company the size and standing of Calor gass. I hope you replace it with a current one. There were also screws missing to attach the cylinder holder on the back of the heater”

Helpful Report

Posted 2 years ago

Thank you for your feedback. It is very important to us. We are sorry you received an out-of-date Calor voucher. A new one has been sent to you.

Posted 1 year ago

“16 days and still no gas. Despite being told every day for the last 4 days the gas has yet to be delivered. Have been waiting in the house until 7 every night. Do not trust this company.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Anthony. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are only the appliance store unfortunately but I have forwarded this to the relevant department who will respond to your review in full. Apologies for any inconvenience caused.

Posted 2 years ago

“Unfortunately it's the small requests that cause decisions. I asked for extra vouchers knowing that it wasn't part of the T&Cs, Adams refusal was, I'm sure, by the book. However, that has now procluded Calor from my choices of supplier for LPG to provide home heating. Sometimes the short term right answer is the long term wrong answer for company growth. Regards Peter”

Helpful Report

Posted 2 years ago

Thank you for your feedback Peter, it is very important to us. We can see that the product you purchased already qualified for a free voucher that you received. Unfortunately, we are unable to fulfill customers requests for extra vouchers.

Posted 2 years ago

“When I ordered the portable heater from Calor Gas I expected to be dealing with Calor Gas. When the portable heater arrived, the heater would not work. I called Calor to let them know and they said that the heater came from a third party and I would have to deal with them. I have been dealing with Hamilton Gas products since the 8th of December and they have told me on 4 different occasions that the heater would be picked up, checked over and that I would have a replacement back by Christmas. The heater that I originally ordered is still sitting in my hallway, where it has been since the 8th of December. Calor were less that useless when I called them on two different occasions to let them know that I was buying the heater for my mother to get through the cold snap just repeatedly saying that It was not their fault and to call Hamilton. I tried to call Hamiltion on numerous occasions only to be placed in a telephone waiting service for over 50 minutes each time, at such time I just hung up on each occasion. As much as Hamiltion have dropped the ball with this whole experience I place the same amount of blame on Calor as they seem to sell third-party faulty goods from a business that does not respond to its customers. My consumer rights say that the company that I make the purchase with has to sort it out. Calor has not done this and to say that I am extremely angry with the service Calor provided would be a huge understatement. A terrible experience from start to finish, whenever the finish might come around”

Helpful Report

Posted 2 years ago

Thank you for your feedback Dave. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products and I can see one of our Customer Service Team was dealing with this and the heater was collected and refunded. Apologies for any inconvenience caused.

Posted 2 years ago

“When I received my super ser it was battered bent damaged”

Helpful Report

Posted 2 years ago

Thank you for your feedback Kenneth. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products so one of our Customer Service Team will contact you shortly as we can not see where this issue has been reported to us. Apologies for any inconvenience caused.

Posted 2 years ago

“I sent in my order since the 19th of December and I have not received it up till this moment”

Helpful Report

Posted 2 years ago

Thank you for your feedback Rasheedat, it is very important to us. We are sorry to hear that your order was delayed however, we can see from the tracking that it was delivered today. A refund will be processed for the extra you paid for the faster delivery option and we apologise for any inconvenience that was caused.

Posted 2 years ago

“I already made it clear to you that you had taken my money and did not deliver the product. I am waiting to get my money back.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Biju, it is very important to us. We can see that your refund was processed on 23/12/22. Please allow 5-6 working days for the funds to appear back on to your card.

Posted 2 years ago

“Unfortunately I had a bad experience. My heater was delivered damaged. After getting on to Support, I was told I would get a call back, it didn't happen. When I called back again, the Support person got everything in motion, did a really good job but it still took days to get a replacement sent to me.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Eoin, it is very important to us. We are sorry to hear that your heater arrived damaged and that it was not rectified sooner. We apologise for any inconvenience this caused you.

Posted 2 years ago

“No customer service at all...I sent request for refund because something wrong with the item..no reply..”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is very important to us. We can see from our records that you sent an email a couple of days before we closed for Christmas informing us that there was an issue with your product. Unfortunately, we were extremely busy in the run-up to Christmas and did not get around to answering all of our help desk emails. We are currently closed until 3rd January however, we have some staff in trying to get through the emails were did not manage to answer before Christmas. We can see that our Advisor responded to you yesterday and is waiting for you to reply back with more information. We apologise for any inconvenience this has caused you and aim to have this resolved for you as swiftly as possible.

Posted 2 years ago

“Rubbish. No need to say more.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Dominick. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products so one of our Customer Service Team will contact you shortly as we can not see where this issue has been reported to us. Apologies for any inconvenience caused.

Posted 2 years ago

“I was going to you I never received my order. Can you please ring me on 0872956743 I have been busy the past two weeks and that’s why I haven’t been in touch Thanks Sandra”

Helpful Report

Posted 2 years ago

Thank you for your feedback Sandra. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see you were dealing with one of our Customer Service Team and they advised that the address had been incomplete and so had went to another location. Once we spoke to DPD and resolved this the parcel was delivered the next day.

Posted 2 years ago

“Why do you sell a product with the wrong regulator for Ireland?”

Helpful Report

Posted 2 years ago

Thank you for your feedback Seamus. Customer satisfaction and providing a good quality service to all our customers is very important to us. As we are based in Northern Ireland the regulator should have been changed or an adaptor sent but this must have been overlooked on this occasion. Apologies for any inconvenience caused.

Posted 2 years ago

“I am still waiting for the regulator that didn't arrive with the original order despite a followup phone call and promise it would arrive in the next few days. Quite disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Sharon. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there was an issue with your order, one of our customer service team will contact you shortly to discuss the matter further.

Posted 2 years ago

“I have still not received my order so needless to say I can't rate you.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that you have not yet received your order. We can see that it was dispatched out from us on 27/09/22 but unfortunately, it has been held in the courier depot however, we have sent a duplicate order out to you following your conversation with our Customer Service Advisor. We apologise for any inconvenience this has caused you.

Posted 2 years ago

“Fast delivery, everything in good order. However, I have an issue which Calor doesn't want to resolve.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Gillian, it is very important to us. We can not see anywhere on our system where an issue has been reported to us so we can rectify the issue. A member of our Customer Service Team will be in contact with you.

Posted 2 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews