Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid online ,the item was delivered in about three days and was easy to assemble, i didn't have any contact with Calor other than as explained so it's difficult to say anything more but I was very happy...”

Helpful Report

Posted 2 years ago

Thank you for your feedback Tony. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 2 years ago

“F3lt short changed onthe delivery that was greater than highlighted in the payment process”

Helpful Report

Posted 2 years ago

Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. All our delivery charges are stated on the website and would have been advised before completing the order.

Posted 2 years ago

“Ordering was easy, no problems. Delivery was fast but it was left in my driveway by the delivery company without them even knocking on my door. The metal fabrication on the unit itself is very flimsy and easily damaged. There was some small rust patches and scratches on the unit when it was unpacked.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Damian. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.

Posted 2 years ago

“The wheels supplied for the item are not strong enough to support the weight of the burner when the gas bottle is on board and have collapsed”

Helpful Report

Posted 2 years ago

Thank you for your feedback Patrick. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.

Posted 2 years ago

“The BBQ I purchased was badly damaged. I know that isnt your fault but it was disspaointing. Your customer service was very good in fairness in reolving the issues. Overall i'm dissapointed with the prurchase as the gas bottle you recomend on your website doesnt fit in the BBQ housing also the BBQ is advertised on yiur website as having a gauge fitted that indicates the level of gas in teh bottle. I still havent recived this or the damaged parts!”

Helpful Report

Posted 2 years ago

Thank you for your feedback Richard. It is very important for us to ensure our customers are provided with the highest quality of service and products. I can see one of our Customer Service Team was in contact you and this issue was resolved, apologies again for any inconvenience caused.

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

Thank you for your feedback Dara, it is very important to us to provide a good quality service to all our customers.

Posted 2 years ago

“Parts were well packed, glass well protected. Some of the plastic protective film was very difficult to remove. One corner of the bottom plate, leg, was slightly bent and will need a small wedge to make it stable. I wished to surprise my wife with a completed heater on her new patio, otherwise I may have contacted Calor at the time for a replacement. If it is possible to get a replacement bottom plate I may disassemble and reassemble my heater at a later date. There were 3 triangular cut-offs of steel, approx 1 cm in size that had not been removed and were stuck to the blue plastic protective film. They were sharp but were disposed of without a problem. Quality control issue for your supplier? I feel the instructions for the construction of this heater could be greatly improved. Larger, clearer diagrams would be a good start. I tested this heater on a warm afternoon and it did radiate a good deal of heat. I will need to test on a damp late evening to see how effective it really is.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Mary. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.

Posted 2 years ago

“Delivery was prompt and in line with expectations. Product is very impressive and easy to install. The only issues I had were the middle burner is difficult to light and the cooling rack arrived dented. See pic attached”

Helpful Report

Posted 2 years ago

Thank you for your feedback Gerard. It is very important for us to ensure our customers are provided with the highest quality of service and products. I can see one of our Customer Service Team was in contact you and this issue was resolved, apologies again for any inconvenience caused.

Posted 2 years ago

“great service :)”

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Posted 2 years ago

Thank you for your feedback Peter Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 2 years ago

“Pleased with my purchase, just didn't realise it's size. I would have liked it a bit bigger but it is still fine for me to use. Prompt delivery and packaged well.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. We have noted your comments and passed them on.

Posted 2 years ago

“3 out of 5; Handle broke on camping stove when removing from packaging. Obviously can't take much load. Screws supplied for legs - only 2 could be used, other screws not the right type. Bit of a rust spot on one of the grills where the enamel paint missed a spot. Used it twice so far and it does the job. Seems like it would have been good value for money had the other bits mentioned above not arisen. Would be happier to spend a bit more on better quality, but it looked like it ticked all the boxes initially in terms of purpose and cosmetics so a bit disappointed by the shortcomings.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.

Posted 2 years ago

“Very hard to assemble but good product p”

Helpful Report

Posted 2 years ago

Thank you for your feedback Stella. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.

Posted 2 years ago

“Web site indicates :- Calor.ie which I understand is an Irish Website , however when I made purchase it indicated that I had made a purchase in the UK! never my intent!! Luckily my purchase was delivered from County Down and was not subject to Brexit taxes etc!! If you can’t deliver to Ireland in the EU then make this totally clear!! An answer would be appreciated ! M O ‘Connor”

Helpful Report

Posted 3 years ago

Thank you for your feedback Michael. Customer satisfaction and providing a good quality service to all our customers is very important to us. The Calor Ireland website is for both the North and South of Ireland and we are based in Co Down. There are no Brexit taxes or charges as we are registered both North and South of the border.

Posted 2 years ago

“Purchased the stainless steel patio heater but plastic ring on base was broken when I opened the package. I managed to glue the part back together as I needed to use the heater that evening. This is the second time I have purchased from the calor website and on the first occasion the legs were missing from the boiling ring that I received. The products work well but the shipping methods leave alot to be desired hence the 3 star rating.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with you delivery and we can confirm we have passed all feedback to our courier DPD so they can improve their service going forward.

Posted 2 years ago

“Poorly packaged, courier must have kicked it round the depot before kicking it round the van. Item damaged on arrival.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Ben. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear your order arrived damaged, one of our Customer Service Team will contact you shortly to resolve this.

Posted 3 years ago

“I’m very happy with my Provence heater and the delivery service was excellent I have a query when I purchased my appliance I paid 460 euro then a few days later I noticed price dropped to 400 euro can you give me an explanation Yours sincerely Darren McDonnell”

Helpful Report

Posted 3 years ago

Thank you for your feedback Darren. Customer satisfaction and providing a good quality service to all our customers is very important to us. Unfortunately we are unable to know when prices will change or management will decide to have a sale or discount on products, this is the same for most companies and businesses and unfortunately some customers will end up paying more.

Posted 2 years ago

“Prompt delivery. Accompanying product instructions could be a lot clearer. Untested as yet so cannot comment on performance or functionality”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We will ensure your comments are forwarded to the manufacturer regarding the instructions.

Posted 3 years ago

“Product was as described...It was delivered within the specified time frame. The driver was not willing to help with the heavy item around the side entrance leaving it to the retired couple.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Paul. Customer satisfaction and providing a good quality service to all our customers is very important to us. Apologies for any inconvenience caused by the courier we will certainly pass your feedback on but unfortunately, as a 3rd party, each delivery is under each drivers discretion.

Posted 3 years ago

“Okay to be honest, the heater is great and is doing its work, but.......... the delivery cowboys from DPD are another story. They dumped the heater in the rain just on the roadside 150 meters down the house, thanks to a neighbor attending me that there was a big box down the road I knew it was there while I was waiting the whole day (till 5.00 pm) for delivery. So great heater, very poor service (delivery). I would advice Calor to use another courier service!”

Helpful Report

Posted 3 years ago

Thank you for your feedback Harold, it is very important to us. We are extremely sorry to hear that the courier left your parcel so far away from your property. We have passed this on to the courier provider for them to investigate this further with the relevant driver. We apologise for the inconvenience this caused you.

Posted 3 years ago

“Yes I received my gas stove very fast. Very disappointed that there was no instruction with it. I purchased the regulator from you and it will not fit the Calor Gas cylinder i have. Can i return it?”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Mary. One of our Customer Services Team will be in touch with you today to assist you.

Posted 3 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews