“Customer service, worst ever!!!! Just dont buy nothing there, the stress, unresponsive, sarcasm e employees . Terry, Jessica and manager Stephen, passive aggressive , just Awful:(((”
“We went to the store at Islington and Rexdale in Etobicoke and we found the staff especially Jag and Joe very professional and well informed. They said they owed it to the wonderful training at that store. Jag and Joe keep up the good work! We need staff like you at all stores.”
“Not at all. I am furious having bought 3 Bissel machines one up right cleaning machine, 1 upright vacuum machine and a pet spot machine and I want immediate attention. Being of senior age we cannot indersand the Lingo so I would like better machines and do not deserve this type of service and would like this matter taken care of as soon as possible. I was going to pick up 2 patio chairs which I now had put aside but now have second thoughts”
“I paid almost 200.00 to have diagnostic on my car .Five and a half hours later they told me they didn’t know what was wrong with my car and told me to take it to the dealer. AND they still charged for the diagnostic. Canadian Tire Dartmouth Crossing. I feel that happened because Iam an elderly woman”
“The whole experience made me very happy. All staff I spoke with were helpful and pleasant to do business with. Deepika, went above and beyond when she ran out to the parking lot to give me part of my purchase I had left behind and my Visa card! Keep up the good work CT”
“This is my formal complaint that I emailed
Summary of Incident:
I brought my vehicle in for the required Uber vehicle inspection.
The technician accepted and drove my vehicle into the inspection bay and completed the full inspection.
After the inspection, I was told that the vehicle had failed due to tinted front driver and passenger windows.
However, this tint issue is clearly visible from the outset and should have been identified before the technician entered or moved the vehicle.
Despite this obvious automatic fail condition, the store proceeded with the full inspection and charged me for it, knowing the vehicle would not be approved.
Concerns Regarding Staff Conduct:
When I requested the name of the shop manager, the Manager initially refused, claiming it was “ he’s name is confidential.”
The manager, Chiheb Abassi, was not wearing a name tag, breaching basic customer service and transparency expectations.
His name was only disclosed after repeated questioning — an unacceptable standard for a regulated service environment.
Furthermore, my car keys were withheld until I paid the inspection fee, which under the circumstances, felt coercive and unethical.
My Formal Concerns:
Improper Business Practice: Proceeding with a full inspection, despite the technician’s immediate ability to identify a fail condition, appears to be a deliberate effort to charge for a service that should not have been completed.
Lack of Transparency & Accountability: Staff refused to identify themselves and failed to wear appropriate identification, which is especially troubling in a regulated vehicle inspection setting.
Questionable Conduct: Withholding my vehicle until payment was made, despite clear grounds to contest the service, raises serious ethical and consumer protection concerns.”
“Attended to return an item at customer service. Happily no line up and the staff was simply a delight. Jyoti service is to be commended, friendly, smiling, helpful and thoughtful in her approach to the item being returned. Canadian Tire has a gem in this employee as she is exactly who you want to represent your company. I wanted to take a moment to recognize the outstanding service I received from one of your staff members at the customer service desk. From the moment I approached the counter, Jyoti was friendly, professional, and incredibly helpful. She went above and beyond to provide excellent service, taking time to listen and process the return efficiently. It's rare to come across someone who shows genuine care and dedication to their role and customers. She is a definite asset to Canadian Tire Timmins, ON and her service made my return and visit a positive experience. I hope she gets the recognition she deserves. Good employees are hard to come by and this is one employee that is an asset.”
“Had a number of items to find at the Leaside Cdn Tire and was gearing up for that when Harris, Customer Servce. appeared. He was so helpful, efficient and pleasant and helped us find and get what we were looking for in Fans Filters, Plumbing. AWESOME Service. Thanks Harris!”
“The new store in Kingston Ontario the parking is absolutely Terrible.I can imagine what it will be like in the winter time when we have a storm with the snow banks and such . Terrible location!!!!”
“Absolutely, appalled with Canadian Tire especially with the Store on Mapleview in Barrie. Unprofessional, unhelpful and the Corporate team is no better. They discrimated against my son because of his age and all he wanted to do was return a product after 4 days and get something better. He was hoping to start up a small summer business to make money for university and you shut his dream down. It’s disgusting that your store can get away with this treatment and I will never shop in your store again. You do nothing for the customer and now my son is stuck with a $650 machine that you’ve held onto for a month. Absolutely, disgusting that your customer care team has done nothing to help this situation.”
“They told me over the phone, "No return fees since you already paid $120 for shipping." Then they forced me to pay $80 in return fees. Plus, it was an online order, and I had to go to the store to get a refund. A total loss of $200 for absolutely nothing. I had $3,000 worth of garage furniture coming up, so I canceled everything and I'll NEVER BUY ANYTHING FROM CANADIAN TIRE AGAIN!!!
Reason for return: poor quality. I have the old version of Maximum furniture; your new version is ridiculously poor quality.
It doesn't say anywhere in the return policy that there's an $80 fee... I feel like I've been ripped off!
Order #0000129783612”
“Printed flyers are in a terrible format. Half are Landscape and half are Portrait and both delivered as 1 booklet. Make it easier for one to read. Thumbs format does nothing to make me want to shop at Cdn Tire - I'd rather trash the flyers immediately.”
“Complaint department is toothless and powerless to resolve or even follow-up: This has been a frustrating three-month ordeal. My car was initially misidentified, leading to charges for repairs it didn't need according to the evaluation. After I complained, and several calls later I finally escalated the issue, they somehow confused my contact information, claiming they couldn't reach me. I was told an escalation manager would call back last week, but I'm still waiting”
“I wish I could give them zero stars.
Canadian Tire is no longer the trusted brand it once was — they now shamelessly take advantage of customers. I only returned because I had a $19.95 oil change coupon. When I went to pick up my car, they charged me $109.95 minus the coupon. I explained that the coupon was for the oil change, not a discount. The staff apologized and adjusted the bill to $69.95, claiming an extra $30 charge for oil — a charge no one mentioned beforehand.
When I asked for the manager, I was told no one would be in until the next day. I left the store without my car. About 30 minutes later, I got a call: there had been a “miscommunication,” and they offered to reduce the price to $49.95.
It’s deeply disappointing to see a once-reputable Canadian company resort to these tactics. This wasn’t a mistake — it felt like a setup. Shameful.”
“Purchased a Canvas Offset Umbrella Putting it together and there are 4 fasteners missing for the stand. Have called the Canvas help line multiple times to get the parts, and the recording asks for the product number which is typed in . on receipt of the number you are told you will be transferred . Then you are told the call cannot be answered and Please all Another Time Well call multiple time and the same response I guess I will take it back to Canadian Tire and they can deal with it.
Absolutely zero customer service”
“I trusted the Canadian Tire brand so when my brakes need to be fixed I brought my car to the Canadian Tire store on Walker Rd. in Windsor. They gave me a quote of approximately $5,000. to fix the problem.
I thought the quote was excessive so I got a second opinion from another national car repair shop. The entire cost to repair my brakes was less than $1,500.”
“I purchased a VIDA toaster/oven/fryer from Canadiantire, spent $380 buying other things. It has a 2 year warranty. I used it once, it worked well. Next morning, we wanted to toast, but the control knob stopped functioning, I brought it back to the store for a refund. They refused to refund, only offered exchange or store credit, reason being, box was opened. I explained that how would I know if it was only good for one use. In my view that is a rip off, not a fair consumer refund policy. After being a customer at Canadiantire for over 40 plus years, I am totally disappointed in Canadiantire. Never buying anything from there ever again, I would rather pay more and buy from a store that actually cares and offers a fair refund policy for their customers.”
