Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.95

2.0 Rating 305 Reviews

23 %

of reviewers recommend Capitec Bank

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Metrics

2.0

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Capitec Bank 4 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m Lerato and a proud Capetic Client. I lost my card and went to the Capetic in Mandela Square.. I was helped by Mthokosizi and omg !! 🌈❤️🙏Great customer services , the system was slow but I didn’t even notice because we had a good conversation. He is helpful and all the elder people will be happy to be helped by him , his patient and kind.”

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Posted 2 years ago

“I made a loan,sent my docs,received the agreement and then Capitec called to say that my loan was declined because my company was not valid.”

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Posted 2 years ago

“Mthokozisi Mbili (Service Consultant) excellent customer service at Capitec Bank Sandton City: I went into Capitec Bank's Sandton City branch yesterday (26 May 2022) and was blown away by the amount of exceptional service I experienced from one of their Service Consultants, Mr. Mthokozisi Mbili. I was only there to activate their Live Better savings account, where I could earn 0.5 percent cash back for banking with my debit card, but I ended up purchasing their funeral insurance policy as well. I'm really impressed with his expertise and talents in providing prompt and professional service to clients. Great service gives your consumers the impression that you are interested in building a long-term relationship with them that is about more than just earning a transaction. His ability to give a convincing sales pitch concerning Capitec Bank's product offerings far exceeded my expectations. His meticulous attention to detail, excellent communication skills, and ready smile made the experience much more enjoyable than I had anticipated. He also showed me how to watch my Live Better savings rise every time I spend with Round-up and Interest Sweep's supercharged interest. Mr. Mthokozisi Mbili's fast service deserves special praise. Keep up the excellent work. I hope that this is the type of service that will always be available in your branches because it is what your clients want. Kind regards, Sikhumbuzo Bulose”

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Posted 2 years ago

“The staff members at capitec jean crossing were very friendly and quick with assistance. They answered all my questions clearly and were very patient with me.”

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Posted 2 years ago

“Went to Capitec bank in Blu valley and was assisted by Mabel by the door I loved her service she helped me feel a form do quick and very friendly”

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Posted 2 years ago

“Capitec Bank stuff requires more training they don't know how to handle fraud cases.”

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Posted 2 years ago

“Low rates, good service at the branches, and been using the app and it is so easy and user friendly, compared to absa and fnb they are strides ahead!”

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Posted 2 years ago

“I received the best service from Skhumbuzo Zwane from direct loans department, the guy was very helpful after i received a poor customer service from Zinhle Ndlovu. Big up to Skhumbuzo. Dear Capitec we need more Skhumbuzos pls they make banking simple.”

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Posted 2 years ago

“Good service from Lihle at Capitec quagga centre”

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Posted 2 years ago

“Great service from Nqobile”

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Posted 2 years ago

“I regret ever using this bank, it is a scam shame, my savings account has been on hold since forever, they stating that some fraud has been committed with my card, i cannot wait to finish paying their loan, and i am paying off my credit card with them and get rid of that bank, i don't even care on how it will affect my credit record”

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Posted 3 years ago

“Great assistance at CapitecQuagga centre by a friendly consultant Lihle”

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Posted 3 years ago

“Worst transactional fees ever!!! Hate this bank!”

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Posted 3 years ago

“You guys are horrible bank , I feel sorry for your clients .....my card was put on hold I only saw it when I went for shopping my card declined , then I went to the bank , i was told my account is on hold because the was a fradualant activity going on . So bad no one called me and told me about it , clearly you guys don't care about your clients .....then I was told to write an affidavit , they requested another one , I was ask to go to standard bank since you guys says my documents were used there , at standard bank I was told to go to my bank ......still no help my money is locked on your bank , I don't know if you are fools or what ....you can't help your own clients”

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Posted 3 years ago

“Not personally me but we were standing in the que waiting for them to open,but the door was slightly up. An old man ask one of the capitec consultants to assist at the Atm ,the capitec consultant refused to assist saying it's not opened yet. He was assisted by ppl in the que waiting to withdraw. Pls even if ur not open assist go extra mile”

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Posted 3 years ago

“Visiting the Capitec Branch at Mooi river Mall. I was refusing entrance they wanted to sanatize me with their rubbish. Told me it is there policy. Where it displayed I asked. No awnser was given. No where there it was displayed that the door lady must spray me. I did put my own sanitizer on in front of the Lady at the door. That will be on their camera still I was refused to enter. The Lady was Loud and not customer freindly. Is tgay the way they treating customers in Potchefstroom. Maybe the must get some training how to speak to customers. I will not tell people to make use of that bank. Low cost for no service.”

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Posted 3 years ago

“Best service at clear water mall. Thank you Sli”

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Posted 3 years ago

“Poor service, staff needs More training at avenue branch 👎”

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Posted 3 years ago

“Capitec app is failing me.. I can't even get my things sorted out with the online payment because the Capitec app is aware of the situation.... I don't know what does that have to do with me. I just need to make sure I paid for my stuff... No customer service and I hate it”

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Posted 3 years ago

“Capitec Bank Forensic Department I give up, a month ago my phone was stolen and hacked, my life savings went but they say they managed to freeze "some of the money" an undisclosed amount and till now no feedback or money. They claim to be the most advanced bank but clearly not, no red flags went on there system when my money went and when I called to freeze my account the person on the phone said they managed to freeze R80000 so far till to today dololo news or story.”

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Posted 3 years ago

Capitec Bank is rated 2.0 based on 305 reviews