Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.96

2.0 Rating 273 Reviews

23 %

of reviewers recommend Capitec Bank

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2.0

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Capitec Bank 1 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

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“I have a loan and credit card with Capitec bank for few years now. I pay both with a debit order every month on the 15th from my standard bank account. In September 2021 you deducted and put the amounts into my Capitec savings account, my loan and credit card went into arrears. You sad it was a technical error. This December 2021 you deducted on the 15th but till today both my loan and credit card have not been allocated with those amounts, thus they are in arrears. I called your customer care they couldn't help, went the branch nothing much came out of my visit there. This is my 3rd attempt to get this sorted, I'm very much dissatisfied with your incompetence”

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Posted 3 years ago

“Seriously just another SA bank. They are happy to pay me 3% interest on 100k but try to do a transfer to another bank. Been waiting 36 yrs now. Capitec..no thank you.”

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Posted 3 years ago

“On Friday 10 Dec '21 I could not access my Capitec mobile app. Phoned the Call Centre and the reply I received "Your Security check has failed", without them asking me one question! I still can't access my account. The Call Centre is of no use and this is very frustrating. What should one do now?! There is absolutely no way for me to visit a Branch. What is the use of a Call Centre if they refuse to help you in any way?! Take note Capitec, you are losing customers and I am sure you don't want this to happen.”

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Posted 3 years ago

“have 2 problems with them made an online application for a loan got an offer and thy told me to visit the bank took a day of work went there with the required docs only to get there and they changed from 1 pay sip to 3 I also made received a refund to my capitec card from a online shopping platform and they refuse to pay the money to my card”

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Posted 3 years ago

“I am dumbstruck. An unauthorized transaction went off my account on the 22nd of October. The response and assistance from the bank was pathetic. None the less I kept good faith that my bank will get my money back. I opened a police case, I got the affidavit sent to them, I did everything on time. Today I get told that the funds taken from me were used, and they have thus concluded my case and absolutely nothing will be done further!!! What in the hell is that??? I regret ever banking with Capitec!!! Do yourself a favour and stay far away from them!!!!”

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Posted 3 years ago

“This is what happened: 1. We updated my wife's cash withdrawal limit because she urgently needed to withdraw more cash than usual. We set the limit ONLY for the cash withdrawal, but for some reason (bug probably) the internet application set the other limits to zero. We didn't know that initially. There was no warning that this was going to happen. 2. My wife went shopping and after standing in a long queue with all the goods she wants to pay, she discovered that her card gets rejected. 3. She could not get through to Capitec so she contacted me. I went onto her account an realized that the other limits silently (without warning) were changed to zero (probably when we updated the cash withdrawal limit). 4. I tried to update her limit on behalf of her, but got an error "A server error was encountered. If the problem persist call Client Care on 0860 10 20 43. (REF: 61ACE702). 5. So I called Client Care. The first agent was very friendly he mentioned that he can also assist to update the limits for her, but then his call unexpectedly dropped. The second agent was very rude and refused to help me. The third agent was willing to go through the process with me but when I read the error back to her she insisted that she need to speak to my wife. I repeated tried to explain the situation again that my wife was not with me. Then she became rude with me to and hung the phone up in my ear. I'm trying to report a system failure not hack someone account, but just because it is not my account (but actually my money, by the way) I am not allow to report problems with your systems? I find the service very unprofessional and it is this kind of server that make us wonder why we are still using banking Capitec.”

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Posted 3 years ago

“THIS BANK IS ABSOLUTELY DISAPPOINTING, THE CALL CENTER CONSULTANTS ARE ALSO JUST AS TERRIBLE AND NO USE OF ASSISTANCE, TEHERE HAVE BEEN UNKNOWN WITHDRAWALS FROM MY ACCOUNT, AND IT DOESN'T HELP THAT I HAD TO CALL A CENTRE FULL OF PEOPLE WITH ATTITUDE IN A WORKPLACE, LIKE THAT. RIGHT NOW ALL MY MONEY IS GONE SOME FRAUDULENT COMPANY KEEPS TAKING IT, AND THEY KEEP HANGING UP MY CALLS INSTEAD OF ASSISTANCE, AM SO DISGUSTED AND ANGRY.”

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Posted 3 years ago

“Don't post or believe anything you read on this page. This is a scam, a fraud. They will assist you via Messenger, send you a link that request of you to enter your Remote Pin...after a while you won't be able to log in to your banking app anymore then they block you!!! Attach is proof 😤😡”

Capitec Bank 1 star review on 4th November 2021

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Posted 3 years ago

“Been banking for more then 19+ years with you guys and I can honestly say today, it's been no pleasure at all. Never ever have I met a bank that doesn't assist in its clients needs like you. There's no point in sending you emails, all you receive back is automatic generated replies and promises to be contacted back, but you just never receive that contact, not by email, not by phonecall. And your WhatsApp service, beyond pathetic...only now and then a consultant who chats with you actually do care about you and does everything to assist you. Well I guess if you're salary that gets paid in your account is less then R10K per month, you're considered as a "not so important" client right? Why should we assist you promptly, why should we call you or email you back? Oh well, I'm off to Nedbank and closing my account with you in the next week!!!”

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Posted 3 years ago

“Capitec customer service is very very bad they just don’t care about their customers ....... today a transaction happened while I was home I just got a message that my money went to someone that I dnt even know when I rushed to the bank to claim and asked them for them to reverse the money because I do not know anything about those transactions ..... all I was told is that I must wait for the 8 working days for my account to be investigated mean while they can see everything in their computer and who took my money CAPITEC IS A VERY BAD BANK I WOULD NEVER RECOMMEND ANYONE TO USE IT 😡😡😡😡😡😡😡”

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Posted 3 years ago

“I am pregnant and I had to wait on queue while standing. When I asked for help they said I must wait in the queue. I was tired and did not even know how to stand. I was there to spend my R70 for a card that was supposed to expire in 2027 because it says chip malfunction/dexlined and I have money in my account.”

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Posted 3 years ago

“Capitec please why is it that your app has been giving problems for the past 5 months wats the deal”

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Posted 3 years ago

“A capitec client scammed and frauded me out of a large amount of money. I reported fraud to my bank and they called Capitec because the criminals account is at Capitec after a week of apparently investigations. Both AbSa and Capitec just pulled up their shoulders and said sorry you lost all your money. There is nothing they can do. A client and a victim. The institutions we trust with our hard earned money wont even assist you when your hard earned money is stolen. Capitec is the bank for scammers and frauds. Please people make sure your money is safe because the banks dont care about you or your money that you trust them with. In short I wont get my money back and there nothing they can do. In short they are pathetic”

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Posted 3 years ago

“Do not have this bank if you are oversea . I am in Europe. My card stopped working. My app stopped working. They refuse to even speak to me via my father's phone. Can not acess my money at all. They promised me when I got the acount this will never happen.”

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Posted 3 years ago

“I drove from branch to branch this morning, to make a coin deposit, but each branch had a different excuse, not to take it. All the change have been counted, they just need to weigh it. I couldn't believe that they had excuses not to take it. Maybe I shpuld take my money out and start looking or a different bank.”

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Posted 3 years ago

“i contacted capitec in may to advise them that there is a debit that went off my account of R1800.00 THEY GAVE ME A REFERENCE AND WHEN I CALL THEM NOW THEY ARE TELLING ME TO CONTACT THEIR IT TECNITIANS, AND THEIR ITS HAVE BACK LOG WHAT WHAT NOT. I AM DEFENATLEY CHANGING MY BANK AS THEY CANT COMIT TO THEIR CLIENTS. TILL TODAY IM STILL WAITING FOR THEIR IT TO CALL ME BACK. 3 MONTHS NOW .”

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Posted 3 years ago

“I withdraw amount of R400.00 at capitec mercury lane one of the note where stained and went to capitec bank Smith Street to complaint they told me they can't help me. I went to capitec bank samora machel street and they said they have to call head office to tell them I had not with stain. I had to wait an hour just to change 100 note while consultant seating on unswered call from head office. After and hour call was answered and was dropped consultant had to call and wait another 15 minutes. And after that 15 min the call was hangedup again. Capitec service it horrible.”

Capitec Bank 1 star review on 5th July 2021

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Posted 3 years ago

“They do help or reply on emails or calls”

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Posted 3 years ago

“I am on debt review. I took a personal loan of R48000 in 2012. My installment was R1537. I paid till 2016 then i went on debt review. My Balance at that time was R24500. But now in 2021 after i paid my debt review installment for 5 years i was told by Capitec that my balance is R23362. When i queried i was told that i was being charged ontractual interest. The interest that was added was more that the installment that i was paying. For 5 years Capitec bank failed to inform me that curial bit of information. After 5 years i had to find out the hard way. This bank didnt act in good faith towards me and they are refusing to assist me. 😭”

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Posted 3 years ago

“I'm really tired of this issue I raised few days back with you...today same problem happened to me,you can imagine the embarrassment at the shops.. https://t.co/WhDQMVC2er”

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Posted 6 years ago

Capitec Bank is rated 2.0 based on 273 reviews