Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.95

2.0 Rating 305 Reviews

23 %

of reviewers recommend Capitec Bank

Company Reviews

Questions

Metrics

2.0

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

Visit Website

Write Your review

Tell us how Capitec Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Capitec Bank 4 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Capitec staff rude and live better rewards is a joke I used the Shell partnership for the live better reward, however on the 10th of October I did not get my reward. I went on WhatsApp to inquire with proof of the transactions both from my transaction list with capitec as well as shell v+ and I was told an incidents logged and I will here within 24-48 hours. I followed up 12 days later as I had heard nothing from them and I was told it takes 7-14 BUSINESS DAYS. It's now the 6th of November and I'm told they cannot confirm when it will be attended to. I then preceeded to request a manager and a Charlize "Supervisor on duty" had absolutely no time for me, said what IT wanted to say and closed the chat. Beaides the lack of competence, the rudeness and unprofessionalism from Charlize takes the cake. Keep your ****** live better nonsense and your rude staff.”

Capitec Bank 1 star review on 6th November 2024

Helpful Report

Posted 5 months ago

“Some online crypto brokers deceived me to invest with them and they stole more than $330,000 worth of bitcoin . I was able to recover my money back from them with the help of wiki help desks at wikihelpdesks @G- mail . c om it is better to stay away from online investments”

Capitec Bank 4 star review on 3rd November 2024

Helpful Report

Posted 5 months ago

“Rose Hoover teams provided exceptional service in helping me recover my lost funds from these scam brokers. Their team was highly professional, knowledgeable, and efficient in tracking down my lost money. What stood out was their clear communication and commitment to resolving the issue quickly. They made a daunting process much easier, and their expertise gave me confidence throughout. If you’ve fallen victim to fraudulent brokers, Rose Hoover teams are a trustworthy resource to help you reclaim your money and also get compensated. If you are a victim of a scam kindly contact her via:: Email:: rosehoover 90 ( @ ) gmail . com. WhatsApp:: +1 ( 301 ) ...409... ....2753.......”

Helpful Report

Posted 5 months ago

“Losing my funds was a devastating experience, but Supreme Assets Recovery Team gave me renewed hope. From our first conversation, their team was compassionate, professional, and fully committed to my case. They handled every detail with precision and kept me in the loop at each stage, making me feel secure throughout the process. Thanks to their expertise and relentless efforts, I was able to recover my lost funds. I’m beyond grateful for their dedication and can’t recommend them highly enough to anyone in need of recovery assistance. W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

Helpful Report

Posted 5 months ago

“I received the best service from Mmaselo Manabile from Client Care today. She went above and beyond in making sure I understand every step of what I was enquiring about. Her patience and professionalism just made my day!”

Helpful Report

Posted 5 months ago

“Capitec has exceeded my expectations regarding a licence renewal I done online on Saturday and received my licence today at 08h30 sharp. This is phenomenal customer service. Thank you”

Helpful Report

Posted 5 months ago

“I have being founding it so difficult ever since I have invested all my money on this broker, I never believe that is was a scam, but all thanks to "Mrs, Morris Meihua" for helping me recover all the money that I invested on the this broker. you can also contact them if you are founding it so difficult to withdraw the money that you have invested on any broker or you are being SCAMMED before on any broker, you can also contact them, so there can help you out.. EMAIL :: (morrismeihua @ gmail.com) ......WHATSAPP:: + 1 (559) _214 _{9914). They are so fast and reliable 100% sure.”

Helpful Report

Posted 5 months ago

“What a joke, been struggling for days to get a new card fir my business (prev mercantile) keep sending secure messages and no positive outcome. WHERE IS THE CEO TO DEAL WITH THIS? I WANT HIM TO EXPLAIN WHY!! Going to put this on all other social media platforms hoping he will respond.... otherwise I will take my businesses somewhere else and take out all the card machines of capitec in my store.”

Capitec Bank 1 star review on 27th October 2024

Helpful Report

Posted 5 months ago

“Your Consultant are very rude, especially the one located at pumlani mall, inside the mall”

Helpful Report

Posted 5 months ago

“The support from M E R S E Y H I P .C O M and their committed team was instrumental in preventing the complete loss of my assets. Even with my prior knowledge, I was misled into registering and investing $6,000 on their fraudulent website. M E R S E Y H I P .C O M played a crucial role in guiding me through the process of filing a fraudulent case against them, resulting in the total recovery of my investment. I would like to express my sincere gratitude to M E R S E Y H I P .C O M.”

Helpful Report

Posted 5 months ago

“Fraudulent transactions have been going off on my bank account. These are recurring. The bank's stance? No, we will not reverse the transactions even though I explained that in the past they did this because it's a matter between creditor and debtor. Now they say the ONLY way I can resolve this is to get a new account. This after many many years of having the same account. Do they even understand the implications? I thought Capitec was the frontrunner in service and protection of its clients. The lady at my Fourways Crossing branch was also quite unhelpful. Unacceptable. I expect my bank to protect me.”

Helpful Report

Posted 6 months ago

“On the 17 October 2024 I bought a blue voucher using my Capitec app, never received the pin and Capitec was contacted. Was told that they were experiencing technical difficulties and it will be sorted within 24hrs. 48hrs later contacted them again and they were still trying to fix it. 72hrs later they claimed to have fixed the problem. Received voucher but it would not load. Contacted Capitec and was told to contact Blue voucher, did that and was told that Capitec had requested voucher to be cancelled in order for them to do a refund.b Contacted Capitec again refund will be done in 24hrs. It's now 168hrs later and still no refund. Have Contacted Capitec 15 times since the 17th and every person has a different story and promise. Worst Bank ever.”

Helpful Report

Posted 6 months ago

“Supreme Assets Recovery was instrumental in helping me recover my funds after being scammed by dishonest brokers. Their team was incredibly skilled and persistent, guiding me through the recovery process with clear communication and support. They handled everything with professionalism, ensuring that I was informed of progress every step of the way. What seemed like a hopeless situation turned around thanks to their expertise. I highly recommend Supreme Assets Recovery to anyone who has lost money to scam brokers – they are reliable, effective, and truly care about their clients’ outcomes. Sᴜᴘʀᴇᴍᴇ ᴀssᴇᴛs ʀᴇᴄᴏᴠᴇʀʏ.ᴏʀɢ WʜᴀᴛsAᴘᴘ- ‪+𝟷 (𝟻𝟶𝟻) 𝟺𝟶𝟸‑𝟶𝟽𝟷𝟺‬”

Helpful Report

Posted 6 months ago

“Important Information Alert! Have you been lured into investing your hard-earned money only to face a devastating scam? My experience with Capitec Bank turned into a nightmare after I was scammed out of £310,900 across three trades. But there's hope! After months of stress and despair, I successfully recovered my money with the help of professionals. If you're in need of assistance, I highly recommend contacting their agent at MONEIORECLAIM.COM. They are experts in asset recovery and can help you reclaim what's rightfully yours. Remember: Stay informed, stay vigilant. Protect your investments and don't let scammers win! Share this information with others who might need it too.”

Capitec Bank 1 star review on 21st October 2024

Helpful Report

Posted 6 months ago

“After 3 successful trades, I got scammed £250,000 cumulatively. I will advise you all not to invest your hard earned money on capitec bank, It’s all façade as they lure you into investing a lot of money and then steal it at once. I got help to fight back hard till I recovered my money after months of agony and depression. I am willing to share my experience with other victims who might need help. Contact Rose Support. (rose_hoover_90_@_gmail_._com) . They are professionals and helped me get my assets back. All thanks to rose once again. Whatsapp:: +1 660-233-3165”

Helpful Report

Posted 6 months ago

“I fell victim to this fraudulent Financial market , which promised great returns through online investments. After investing, I realized it was a scam, and my money was stuck with no way to withdraw. Feeling defeated, I discovered SUPREME REOVERY ORGANIZATION , a service dedicated to recovering funds lost to scams. They were highly professional and walked me through the entire process of getting my money back. Thanks to their expertise, I successfully recovered my funds. If you’ve been scammed by an online trading platform, I strongly recommend turning to them for help. They truly deliver results. Contact them: W-h-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

Helpful Report

Posted 6 months ago

“Thank you SIPHOKAZI at Capitec at The Glen’ your service was outstanding’ always be who you are’ friendly and words of wisdom’ a very kind special human being’ we need more of you! 🙏🙏🙏🕊️”

Helpful Report

Posted 6 months ago

“I cannot log into my online banking Just have a blank screen. Have tried different browsers, restarting my phone, clearing cache, etc. How am I supposed to do my stuff that I want to do if this f&R#n app won't work”

Helpful Report

Posted 6 months ago

“It was so traumatizing and I couldn't talk to no one about it after this investors left me handicapped by taking my 222,500$ stopping me from withdrawal of my hard earned money. My search for redemption begins after a very close associate of mine told me about TheresachinRecovery Specialist and I saw a lot of reviews myself and testimonies about them, finally reached out and to my greatest surprise what I thought was impossible became possible and mind blowing. I will forever share their good work cause they saved me at a time I needed it most. You can contact them through via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4 if you’re going through related issues.”

Helpful Report

Posted 6 months ago

“In order to inform and educate others who are losing money or have lost money to scams such as binary options, dating scams, and fraudulent initial coin offerings (ICOs), I am publishing my experience here. I lost over $121,000 to a Greenfield Crypto Capital website and two other bogus ICOs. But with the assistance of a recovery specialist, I was able to get back every penny I lost to the con artists, therefore I'm happy to let you know that it is feasible to get your money back from con artists. Please feel free to contact recoveryhacker101[at]gmail[dot]com if you have lost money or have experienced theft of bitcoins or any other cryptocurrency. He will be able to assist you in recovering your lost assets.”

Helpful Report

Posted 6 months ago

Capitec Bank is rated 2.0 based on 305 reviews