Capitec Bank Reviews

2.0 Rating 305 Reviews

23 %

of reviewers recommend Capitec Bank

Company Reviews

Questions

Metrics

2.0

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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How quickly does Capitec Bank resolve customer queries?

Helpful Report

(1 month ago)

Greater than 36% of reviewers feedback is Capitec Bank resolves customer queries within an hour.

Helpful Report

(1 month ago)

73.75%

Industry Average

“ What a professional client care service provided by Siziwe, the language used, the tone, the product knowledge the skill to resolve a problem let alone understanding the dynamics of the issue and letting me know upfront and how best can it be resolved in the event. ”

- Hlehle Mazwi

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- Cheri Wellings

“ I've received the best service from Nana at Hillbrow Elkam branch Thank you 😊 soo much 💖 u are the best Nana ”

- Clement

Capitec Bank Reviews

Customer Service - Good