“3 out of 4 appliances we bought for our new kitchen all failed or did not work at all. Cables customer service and replacement policy is terrible. We have been without a fully functional kitchen for 8 weeks, we have spent our own money having to eating out or takeaway and buying equipment to allow us to cook ie steamer, crockpot and air fryer. Due to no fault of our we are out of pocket by at least £1000!! Caple are not in the least bit bothered about this and all the stress and anxiety it's had on us. We had to wait 2 weeks for a domestic engineer to come out, then all he did was look at our hob ask if it had ever worked since being installed and said " if I take it apart i may end up damaging your new kitchen and if I can't fix it I won't get paid" our oven and microwave were letting steam out all over our brand new kitchen units, the only thing that works is the tap and that even leaked on our new oak flooring. Absolute nightmare. DO NOT BU FROM CAPLE go with a trusted name.”
“We have had a Caple washing in for six months and spring gone already nearly took on the rubber with it got when we bought new kitchen had are bush for 10 years are more and no bother this machine is rubbish”
“Very poor quality kitchen taps.
Spent over £300 on a kitchen tap that has now corroded twice. The first time it happened I was sent a replacement spout, this time apparently it's impact damage.
Caple: Putney Bridge Antique Brass Tap. £324.99. Might aswell buy the same looking tap on eBay for £50.00.
Poor quality goods with equally poor customer care.”
“The oven has a van on for up to an hour after it’s switched off. How are we supposed to save the planet and electricity with this wasteful idea!?
A standby light on appliance is an extra £80 a year so what’s this fan?
Poor design and apparent all cable oven have this. Will be trying to get a refund.”
“Please see attached photos which show permanent marks on my Capel kitchen
sink and small marks on top of my Capel tap. The Marks on the sink top were
caused by hand wash liquid from a plastic "Carex Bottle".
*Please note I have not used any abrasive cleaning cloths/sponges or liquid
on these surfaces.*
The supplied sink and tap should not mark this easily and is therefore not
fit for purpose.”
“I had a Caple fridge and dishwasher in my previous home and never had any problems, so when replacing my kitchen in the new home I decided to go with all Caple appliances, Oven, Induction Hob, Fridge/Freezer, Dishwasher, Extractor, Sink and Tap. I am thrilled, they look great and function well, at a fraction of the cost of other well known brands. Plus I have the knowledge that should there ever be a problem the Caple after sales team will look after me quickly.”
“Only giving one as can't give lower. Placed an order which was listed as in stock amounting to over £1000, only to receive an email shortly after to state was not going to arrive for over 7 weeks. After multiple emails to cancel my order, I finally got a response saying that my order had been cancelled and the refund was being processed by worldpay, and that there was nothing else they could do. Still waiting over a week and still no refund or communication. Very disappointing.”
“I had a kitchen fitted in jan 2021, the fitter has made such a bad job,, plus its falling apart, doors have fallen off , all the appliances are cheap and branded with the cable name, hence the noise washing machine is Candy. STAY WELL CLEAR, ITS RUBBISH.”
“We bought a wine fridge for our new house (model WF1544) which stopped working completely after 2 years. Caple replaced it with a WF1548 with a 2 year guarantee but I took out extended warranty for a further 3 years, ending May 2023. This new wine fridge, WF1548, has now developed a fault after 3 years and Caple won't honour the extended guarantee saying it "ended in 2020". Despite forwarding them the original email confirming the extended warranty they have now gone silent.
Appalling quality for an expensive item. Two fridges failing after 2-3 years? Unacceptable.
AVOID!!!”
“Spent £1017.00 on C981G gas hob. It developed an intermittent fault i.e. burners keeps switching off for no reason. Contacted Caple for help, they were not interested as the hob was out of warranty. Very poor aftermarket. WILL NEVER BUY FROM THEM AGAIN.
If I could give the less that 1* rating they would definitely get 0”
“Had a house built(moved in 2018) and was allowed a budget for the kitchen, was talked into using Caple Hood ( the really expensive one) plus built in Tall Fridge and Freezer. Hood has been a nightmare, Fridge has now gone after 3 years and Freezer is carp. No problems with the 7 NEFF appliances - why oh why did I let them talk me into this carp.”
“Never never never never buy a Caple appliance. I’ve just spent £1600 plus £180 installation on a replacement wine cooler. The first one conked out after 3 Years. The second one took from February to 9th July to arrive. They damaged the kitchen cabinets, didn’t secure the new one so it wobbled and wasn’t safe. Truly appalling service. The fridge I bought in 2017 conked out after 3 month total rubbish”
“I was supplied 3 items of Caple by my kitchen supplier.
The fridge constantly leaks on the floor, the feezer makes noises like an animal and the shelves are constantly stuck with ice and we have to defrost every 2 months, and finally the wine fridge broke down after 26 months and cost nearly £200 to repair. The repairer, a nominated Caple supplier said it was a common fault with them. Avoid Caple like the plague”
“I hired a company called SMG Installations to fit in a brand new kitchen with all appliances from Caple;oven, microwave, hop,extractor, dishwasher etc. Kitchen was complete end of October 2020. After 6 months the oven broke switches off completely no lights no clock total black out then switches on after 10 minutes then back off etc. We as a family with 2 kids depend on the oven for meals you know; nuggets and patties etc so contacted them for help as the appliances are still under their warranty they said I need to send the original purchase invoice. I told them I registered all the appliances with them straight after the installation and that I have attached a copy of the warranty regerstration letter with purchase dates and appliances details besides they have all my details in thier system. They replied that they can't process the service request without the original invoice. Now the appliances were purchased by the company that fited the kitchen and so I don't have the invoice and so I am stuck with no oven and not knowing what I can do. Really poor customer service leaving me high and dry when they know that Caple sells mainly through contractors and that I did register the appliances with them and have the registration letter. Why do I need to register the appliances in the first place if I have to keep producing the original invoice every time I have a problem. Really disappointed and upset and even if I find the invoice I will never recommend Caple again.”
“Avoid. Oven is less than 12 months old and has fallen apart inside. Ordered a new part in January and after constant chasing, now being told it will be delivered in July earliest. 6 months without an oven.”
“We are just leaving home to purchase a replacement oven. The Caple single built in oven that we bought 3 years ago has failed for the 4th time - on Christmas Day!!! It couldn’t have been a worse end to 2020. We have had the engineer out on roughly a 6 month basis to rectify faults which have been the oven closing mechanism and latterly the oven not turning on, despite power being connected. I’ve completely lost confidence in this brand and would not recommend it . To be fair I am an experienced cook and baker so know my way around an oven . I don’t think that the problem lies in my inability to understand the operation of the oven. The manual is sparse and includes no troubleshooting section so an hour that I shall never have again was spent on Christmas morning trying to locate any support information online. Sadly this failed so the large turkey had to be taken to a family member for cooking. Not ideal given the current tier 3 restrictions.”
“Please avoid this company , I am regretting my good intentions
started with good intentions to use a local and British firm , so i introduced this company to the kitchen fitters who have been excellent, sadly not the products.
I had a full kitchen of appliance including a wine fridge, sink and hot tap,extractor,fridge/freezer/ovens and warming draw. I choose the gunmetal finish which looks great but not functional. Two pieces of equipment arrived badly damaged but did get exchanged. The second single oven was also damaged and exchanged again but I am still having condensation issues and yes before they say there is plenty of extraction and circulation.On Friday after 4/5 weeks and 4 combi ovens the engineer left without testing a new thermostat in the 4th combi Which did not work so still unable to use. After more phone calls I was promised a new one on Monday and a visit by their technical manager who was not that helpful a bit of attitude as well. To cut a long story short when tested the oven that had been tested in the factory That morning ! the display settings failed.At this stage I asked them to leave and demanded a refund on the two ovens and warming draw.As in total 8 ovens over 5 weeks not acceptable. How much inconvenience this has caused and stress cannot be measured, also I have the other kitchen appliances in gun metal and now cannot match. However it does not there the sink looks good but after two days had starch marks very noticeable and they got worse. We are two people in the house with a dishwasher both working so it gets very little use , they are saying it is wear and tear which is rubbish. This contradicts their own instructions which says after time you will notice some starches. One week ? my view not fit for purpose so a legal battle may now follow. Before taking to writing this review I ask they sort the problems and that someone in authority call or write. I had been promised this had been passed to a Richard and Danny Lay directors but sadly nothing .”
