Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,259 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 8th March 2025

Alena Berkova

Car Audio Centre 5 star review on 5th March 2025

Salvijus Grigaravicius

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two items one before the other the other Ireis before the first one still waiting on the set the second order to arrive emailed no answer telephone this time of the understand office closed been over a week no reply not impressed”

Helpful Report

Posted 2 months ago

“0 instructions on fitting kit, still trying to get it working now”

Helpful Report

Posted 2 months ago

“At 1st 100% parcel receive next day 150%. However only received 2of 2 parcels. 100%. Then found order to be short of a fitting kit. 90%. No answer from my email. 80% It takes ages to get through 70%. and when through speaking to someone in London. Then found out fitting kit no longer available yet charged for 60%. No empathy. HOWEVER staff in London and others sorted out issues in the end. Overall rating you 60%. My school report used to say could do better. Say no more.”

Helpful Report

Posted 3 months ago

“3 days after ordering i had to chase up ETA because they had not dispatched the goods. The invoice was incorrect - although it did not matter because i had already paid. The poduct worked but the fitting kit was not quite right so additional holes had to be made and the screws provided were too long in one package but sheared in the other. However this was not the distributors issue. I would not hurry back”

Helpful Report

Posted 4 months ago

“Had to phone up a week after ordering, then the order arrived the next day with the wrong fitting kit , was told 2 days ago it would be here the next day never arrived phoned again and that’s where we are now ….”

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Posted 4 months ago

“Although Car Audio Centre were very professional and efficient they have been immensely let down by their choice of delivery contractors in DPD. I have now been disappointed on 3 occasions by DPD Driver Gulab working out from Wolverhampton, despite being advised of delivery days, dates and times on consecutive days this week TUES/WED/THU. They have as yet failed to deliver, find our address and showed pictures of another address!!! WE HAVE STILL NOT RECEIVED OUR PURCHASE- I HAVE NOW REQUESTED ALTERNATIVE ADDRESS DELIVERY * VERY DISAPPOINTED- PLEASE EXPEDITE!”

Helpful Report

Posted 7 months ago

“Was ok but website said was in stock then had to wait 6 weeks as it wasn't in stock”

Helpful Report

Posted 7 months ago

“The item is good and delivery fast but decided to return as no longer needed and the return process is slow, confusing and as yet unresolved.”

Helpful Report

Posted 8 months ago

“Had been waiting for almost 2 weeks for parcel to be sent.”

Helpful Report

Posted 10 months ago

Dear Mateusz,Thank you so much for taking the time to provide us with your feedback and sharing your experience with Car Audio Centre. We truly appreciate your honesty and your effort in letting us know about the issues you encountered. We are sorry to hear that you had to wait nearly two weeks for your parcel to be sent. We understand how frustrating and inconvenient this must have been for you, and we apologize for any inconvenience caused. Delivering a prompt and efficient service is of utmost importance to us, and we sincerely regret that we fell short of your expectations. To ensure that we avoid similar situations in the future, we would greatly appreciate it if you could provide us with some additional information. Could you kindly let us know what exactly went wrong during the delivery process, and if there is anything specific we can do to improve our services? Your feedback is crucial in helping us enhance our systems and provide better experiences for our valued customers like yourself. Once again, we truly appreciate your feedback, and we are committed to taking the necessary steps to address the issues you raised. We value your support and hope to have the opportunity to serve you better in the future. Warm regards, Donell perry Car Audio Centre

Posted 10 months ago

“The process of buying it was easy and simple but unfortunately when the item turned up it wasn't the one that was being advertised on the website so it's been sent back for a refund”

Helpful Report

Posted 10 months ago

“This place (Tooting Branch),reminds me of the old Maplins shops...,every time you walk out the shop you feel a bit ripped off!. I had intentions of using this local store to buy most of my up-grade gear for a recent car purchase as I wanted personal opinions on what to buy rather than rely on line, but I'm not sure I'll be spending anymore there as I felt mildly patronised today and a bit fleeced. On a previous occasion I bought a head unit,when opened looked more like ex-display than brand new and was therefore not worth top asking price but I didn't know that til I opened it for fitting weeks later...less than impressed. Disappointing really.”

Helpful Report

Posted 10 months ago

“Ordered a JVC single din mechles head unit, when the item was delivered, it was clear from the packaging and the head unit itself that this was not a new stereo but a used item. Possibly a return or an ex demonstration unit as the display screen was covered in surface scratches and the box had been resealed prior to delivery. Now alot of messing around to send back and wait 14 days for a refund. Clearly NO quality control on what's being sent out to customers, and a very abrupt response to the email questioning the quality of the product delivered. Have used this company previously in the past, won't be using them again!”

Helpful Report

Posted 1 year ago

“Ordered a fitting kit for a Saab 9-3 2008 plus a Kenwood stereo. Email arrived after payment had been taken to say radio was out of stock and would I like a cheaper non brand one instead? Correct radio then arrived 2 days later when I ignored the email? The amplifier retention interface made by Connects2 does not work correctly - creates a lot of noise through the speakers. I emailed the company to register this but received no reply. The companies returns policy costs are so prohibitive that it is not financially viable to return the parts even if they had responded. I would never use this company again!”

Helpful Report

Posted 1 year ago

“Was sent the wrong patch lead to the one I ordered, and the steering wheel controls don't work correctly. Box was also very damaged but thankfully there was no damage to the products.”

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Posted 1 year ago

“Delivery was 24 hours later than agreed.”

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Posted 1 year ago

“They sold me the wrong item and a pain trying get the proper item sent mine back waiting for the right one”

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Posted 1 year ago

“Placed order online and delivery promised within a week but turned out not in stock so took weeks to arrive. Had to ring a couple of times due to limited communication from car audio.”

Helpful Report

Posted 1 year ago

“Ok, we all get things wrong, it’s how you deal with mistakes that show quality. I ordered a head unit and fitting kit for my vehicle. Price was good, and it arrived quickly. However, when I looked at what I’d received, it was wrong. I’d been sent the wrong adaptor for my head unit (bought in the same purchase and arrived in the same box). Also, no free gift (not so bothered about that, but don’t offer if you’re not going to supply). I double checked what I’d ordered, double checked the advice I’d been given, and sure enough, it was the wrong adaptor put in the package. I contacted customer services Friday morning, chased half way through the day to confirm I’d got the wrong adaptor, no reply till Monday. The advice was to contact a store to confirm it was the wrong part, which I did and the store confirmed it after phone call, email and another phone call. To deal with it quickly, I had to buy another fitting kit (another £80), and return the wrong one for a refund. They couldn’t send out the wrong part on its own, and didn’t want to do an exchange without receiving the wrong part first. I bought another kit, again it arrived quickly (again no free gift). However, fitting it today and this time the aerial adaptor is wrong. I’ve checked again, and sure enough I’ve selected the right van, correct original head unit etc. should be a double Fakra, I have been sent a single. I’ve ordered one from another store as I can’t be bothered with the run around, sorry.”

Helpful Report

Posted 1 year ago

“My Pure One hardly locks onto a satellite unless i perform a Pin-Reset. After contacting Road Angel they have offered to replace the item. The service team there are prompt to reply and helpful. After performing a Pin Reset on my device then it would work very well and i would consider it to be an excellent piece of equipmemt, if i didn't have to go through the Pin-Reset process every time i wanted to use it.”

Helpful Report

Posted 1 year ago

“Hindsight - Should of shopped around, could of saved £40 - £50 and the saturday delivery at £25 seemend expensive but i could be wrong”

Helpful Report

Posted 1 year ago

Car Audio Centre is rated 4.4 based on 4,259 reviews