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Car spares direct Reviews

1.0 Rating 44 Reviews
0 %
of reviewers recommend Car spares direct

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Car spares direct 1 star review on 7th April 2023
Anonymous
Car spares direct 1 star review on 10th November 2022
Galin
Car spares direct 1 star review on 10th November 2022
Galin
Car spares direct 1 star review on 10th November 2022
Galin
Car spares direct 1 star review on 3rd November 2021
Pogsy1973
Anonymous
Anonymous  // 01/01/2019
Terrible response from "customer service" takes days and weeks just to get response, avoid! Rather pay dealer prices then buy from this shower
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Posted 2 years ago
AVOID! They sent me a defective item which I returned the following day in the original packaging. They then claimed the item I sent back was damaged due to being poorly packaged! Avoid this company at all costs.
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Posted 2 years ago
I have been waiting a week for a refund of 39.99 being paid into bank account, ordered wing mirror paid by card,couldn't be delivered to address I wanted ,so order was cancelled was told it would be in account in few days,still nothing, will be contacting my lawyer and the police as they are basically stealing this money from me,which with everything going on at the moment this is NOT ON,disgusting
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Posted 2 years ago
Sent me a broken wiper linkage so I returned it and they only refunded me half of my money. Absolute Scum
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Posted 2 years ago
WORST COMPANY EVER MADE ME PAY £11 EXTRA FOR NEXT DAY DELIVERY WHICH NEVER HAPPENED NASTY TO DEAL WITH AVOID AT ALL COSTS
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Posted 2 years ago
I have used this company a while ago for a couple of VW driveshafts which we're good, so I then ordered a wheel bearing for an insignia which fitted fine but the bolts we're to long, not a problem let them no & put the old one's in. So I decided to go to them for top mounts & bearings for my wife's Kuga, they we're fitted with new shocks & brake discs & pads (September), after 3 wks suspension noises started the car had barely done 90 miles, can't be top mount bearing there new, left as to cold & no money, suspension started snatching so got some cash but to busy so dropped it off to a friend of a friend mechanic to look at (march), phoned me 2hrs later to say wrong top mounts & bearings, he ordered me the proper one's which I fitted myself low and behold totally different, now as quite as a mouse & one's from these jokers fell to bits had been on 6 months & 673 miles as was to scary to use & no money, mechanic said would of been noisy straight away if I'd left old discs on as was all out of line. Seems to have happened before see other review, it's only cost me £140, 60 labour from mechanic 😊 & 40 new parts + £40 for wrongly supplied parts but could cost you more, expecting the wasn't fitted by mechanic excuse even though I'm 52 & been working on my own cars & motorbikes since 16, go to euro parts or gsf etc at least if given the wrong part they'll exchange it or give money back. Yep want a mechanic report as I guessed just go somewhere else.
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Posted 2 years ago
Appalling customer service and sub standard parts! Called up ordered parts they sent wrong parts, I got I touch and they said it’s compatible so paid garage to fit £150 labour charge and wrong parts and didn’t want to return or exchange Stay away there scam artists and Jason is rude and a liar
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Posted 2 years ago
Buying from this company should be avoided at all costs. I purchased a part for a Jaguar S-type which included a coolant level sensor. It failed to work and appeared to be damaged. I have been in contact with their sales agent, supplied him with photos of the item. As well as the photos, which he claimed he had not received, I have communicated more than 20 times, answering every question he raised. I wish I had read the reviews pre-purchase!!! PURCHASE AT YOUR PERIL
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Posted 2 years ago
Bought a faulty part they make it very difficult to communicate and never answer your messages hoping you will go away. Shocking service read google reviews see the real story of how they conduct business.
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Posted 2 years ago
I purchased a part from them in February 2020. It went wrong in August 2021. The part came with a 3 year warranty. I supplied a letter from the garage that initially fitted the part and diagnosed it when it failed to work correctly. I sent everything that they asked for and they refused my warranty claim saying that there wasn’t enough evidence to prove the part was faulty. Do not buy any part from this company. If you buy through eBay they will it sort your issue out over the phone. They said that communication has to be done via email. Very disappointed with the whole experience. Now my emails to their customer service are being ignored.
Car spares direct 1 star review on 3rd November 2021
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Posted 3 years ago
Absolute rip off merchants, claim to offer 2 year warranty and then come up with the excuse that parts have to be fitted by a qualified (whatever that means) mechanic. So in effect anyone who can do it themselves can't because it effectively voids their warranty should the part fail within the warranty period. Con artists hiding under the cloak of deception .
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Posted 3 years ago
Having received this item when fitted it was faulty. When informed the seller never got so much nonsense. First asked how many times the car had been used then was it fitted by a qualified mechanic and then wanted a letter head from the mechanic. It's faulty product and by law it should be replaced. Will never buy from eBay seller again they are crooks. Can't understand why eBay have not done anything.
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Posted 3 years ago
Awful service, used their guid service, quality of the Bearing doesn’t look anywhere near as good quality as they state and after getting the correct one from Euro Car parts I can see why the feedback isn’t as good as it is. They took 4 days to reply to me making my order go over 30days and now says I can’t return it even though my initial enquiry was within time. Shocking service, the sales advisor Jason is terrible and shouldn’t be in the job. His attitude just isn’t up to scratch and they will not accept the fact they’re in the wrong. Do NOT buy from them they’re a complete rip off and you will only regret it.
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Posted 3 years ago
Haven't fixed my item complete scammers!!!
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Posted 3 years ago
Poor quality wiper motor failed within a month. Claimed warranty is invalid unless the part was fitted by a mechanic. Refused to honour their obligations under the sale of goods act. Deliberately delayed and stalled communication from start to finish. Reported to trading standards and raised a claim through PayPal to get my money back, this was successful but took months. I can't emphasise strongly enough how bad these guys have been. Avoid at all costs. If you've been stung by them, don't give up, don't let them away with it.
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Posted 4 years ago
Far from OE quality bearings, so slack I had to remove them straight away, refused refund 'cause bearings damaged during removal.
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Posted 4 years ago
AVOID AVOID AVOID RIP YOU OFF
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Posted 4 years ago
received item that was faulty but it came with 2 year warranty, no problem i thought, they will refund or replace it, No they wont. i have given them proof from garage that it is faulty and complied with all the other excessive t's & c's they have, but they say they still wont refund. NEVER USE THIS SCAMMING COMPANY
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Posted 4 years ago
Bought washer pump for my car off of these people via ebay, it was incorrect when it arrived. Promised full refund and cost of return....ofcourse that never happened. AVOID this company.....wish I'd seen these reviews before, a truly unreliable and untrustworthy company.
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Posted 4 years ago
They are on amazon as well. I believe both amazon and eBay should drop them as a client cause they have had more than 3 complaint of the same issue which leaves a bad omen. They claim to ship but never delivers, they claim to re-ship it never delivers and they never refund. In my opinion someone within or the entire car spare direct is a SCAM I was literally trying to see if they have an online presence or mobile only to stumble here to see this reviews. Please stay away from their products on amazon and eBay.
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Posted 4 years ago
Car spares direct is rated 1.0 based on 44 reviews