Carbon Offroad Reviews

Name: Carbon Offroad
Address: Unit 10, 75 Waterway Drive, Coomera
Rating: 4.40

4.4 Rating 241 Reviews

83 %

of reviewers recommend Carbon Offroad

4.4

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1300780141

Email:

operations@carbonoffroad.com.au

Location:

Unit 10, 75 Waterway Drive
Coomera
4209

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Carbon Offroad 5 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carbon off-road winch is the go! Delivery time was insane which worked well with our plans to go away. The winch itself was easy to install and had clear instructions. Very impressed with this product! Thanks carbon off-road 5/5”

Helpful Report

Posted 3 years ago

“Bought a new carbon winch, came with a broken isolation switch, a switch bracket that didn't fit and a control box that was not put together correctly with pinched wires, bent base plate and insulation on the terminals that stopped it working properly. Carbon didnt want to know me and did nothing under warranty for nearly 6 months. Never been treated so badly would not recommend Carbon to anyone.”

Helpful Report

Posted 3 years ago

Thanks for leaving the review and allowing us the opportunity to respond. Our records indicate that we responded within a timely manner and dispatched the parts you required to resolve the issue with the isolator switch handle. We also noted that you told us you wanted no further help so we decided to close your case after we believed your situation was resolved. We found it somewhat concerning that upon checking our dispatch records you were accidentally sent a pallet of 5 carbon winches, and not once mentioned to us that the winches were in your possession until we came across the issue ourselves and had to directly ask you if you had those winches. I guess it serves to give anyone reading this review a bit of an insight into the type of person you are and how valid your claims are. We appreciate and work hard for all of our customers. Whether they are reasonable to us in return or not doesn't affect how we strive to solve problems and deliver excellent service to our network.

Posted 3 years ago

“Simple and quick process and Great Quality parts!”

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Posted 3 years ago

“Very easy to deal with , great after sales service .”

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Posted 3 years ago

“I ordered the winch with a number plate flip up kit. The winch was sent but the flip up kit was placed on back order. I've received 0 communication about the flip up kit in over 2 months. Very poor service!”

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Posted 3 years ago

“Great service , needed a bit of advise in fitting no issues what so ever , highly recommend”

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Posted 3 years ago

“Its great dealing with an Australian company and I'm really happy with the quality of the product and the service I received. Great product with equally great service and support! Thanks Carbon Winch!”

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Posted 3 years ago

“very professional.. thankyou rob and company..”

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Posted 3 years ago

“I had trouble ordering my winch online ( my fault ) So I rang the next day the guy was very friendly and helpful the winch arrived within the week I installed it myself no dramas I was impressed with the quality and ease of installation Can’t wait to test it out Cheers Mick”

Helpful Report

Posted 3 years ago

“I purchased Carbon 12K 12000lb Electric Winch With Synthetic Rope(#N13115). It supposed to come with the remote control. I couldn’t find it in the box. I called them 3 times and no one answered and called me back”

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Posted 3 years ago

“Took 5 weeks to deliever and all the brass on the gauge and valve assembly looks like it’s been in a lake for 100 years, the foam inside the case is allready falling off and no longer stays put, not to stoked on the quality as it costs more then a adventure kings ‘kwiky’ but their appearance seems way better and they actually seem new”

Helpful Report

Posted 3 years ago

“Wasn’t very impressed. When ordered winch no delay in shipping was mentioned . A week later website mentioned delays due to moving . Two unanswered emails to customer service regarding delivery . Shipping details on my account stated no tracking data available . Finally rang customer service, who was helpful, it turned out was being delivered that day, lucky I went looking for it as in unsecured area. Box was damaged. First part of Winch rope upon unpacking looked liked it had been dragged along concrete. Don’t imagine I’m going to win promo pack”

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Posted 3 years ago

“Great product and great service”

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Posted 3 years ago

“I am quite disappointed that I have been waiting a couple of months now for a delivery. When the order was placed a delivery date was given, this date has well and truly passed now. The products are not cheap and are at a premium price, so should the customer service be. I have purchased a couple of thousand dollars worth of gear from them. May have to start looking elsewhere.”

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Posted 3 years ago

“Good quality Aussie company (I think) with great customer service”

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Posted 3 years ago

“Good quality Aussie company (I think) with great customer service”

Helpful Report

Posted 3 years ago

“Purchased Carbon 12K winch. Waited until next shipment arrived, and received winch in great condition. All was good in the box. Install was very straightforward, but being a Defender with battery under the passenger seat I needed to get some custom length battery leads. Isolator switch and winch breather house mounted easily under bonnet. I did change the winch hook to a Factor 55, only because I like the closed-hook winch system. Original hook looks very solid though. All in all, I am very happy with the winch and it sits extremely well on the Defenders tube bull-bar. If you have a Carbon winch, let it be seen. Thanks guys.”

Carbon Offroad 5 star review on 18th January 2021

Helpful Report

Posted 4 years ago

“All fitted and going no problems fitting except the two longer bolts that go through the hawse and front mount of ARB bar the bolts only had two threads to hold on to.l got two longer bolts to do that job.The rest of the fit was a breeze the product looks the goods l still need to re rap the rope.l did not receive a snatch block (thought that was included) l happy with my purchase, thankyou Peter.”

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Posted 4 years ago

“Good company to deal with”

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Posted 4 years ago

“Hidden winch cradle SR5 installation was a breeze, great product and design highly recommend”

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Posted 4 years ago

Carbon Offroad is rated 4.4 based on 241 reviews