Card One Banking Reviews

Name: Card One Banking
Address: cardonebanking, PO BOX 3634, Chester
Rating: 1.75

1.8 Rating 103 Reviews

17 %

of reviewers recommend Card One Banking

Company Reviews

Questions

Metrics

1.8

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

0871 811 1881

Location:

cardonebanking, PO BOX 3634
Chester
CH1 9NL

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Card One Banking 1 star review on 20th April 2025

Florence

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER USE CARD ONE MONEY! They are scammers of slimiest, most soulless variety you will find! Open an account only for them to close it 10 days later! AND NOT EVEN TELL YOU WHY! They are liars who will steal your money and not care. Their office workers are like robots, with no care or remorse. If you value your money and time, go ANYWHERE else! Unbelieveable!!”

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Posted 1 year ago

“Ordered and received my card, then read the reviews, thanks everyone i feel you have saved me from a nightmare,”

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Posted 3 years ago

“Do not open up a bank account with Card one! You will be wasting your time, by far the worst bank I have ever dealt with in my life and also, they have no concern for GDPR regulations!”

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Posted 3 years ago

“Had my account for about 2 months happily payed the fees it's been excellent for me until I received a payment from a friend and they blocked access to my card out of the blue money still in the account I can't have it unless I show proof of payment.like this is just rediculous and very inconvenient I'm just glad I didn't have my wages put in there!!”

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Posted 3 years ago

“only reason i have this bank is of bad credit otherwises i wouldn't bank its charges 30 pounds in total a month it terrible”

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Posted 3 years ago

“incorporated a company in uk as non resident and got in touch with them to open a business account wherein kiaren advised me that he will put the application through and charge me gbp55, application will go to underwriting team and they will decide, got a call from manager Kathy who advised that I should have an ATOL certificate to open an account, explained her that ATOL can not be obtained as I am non resident, however they have illogical explanation that I have to get an ATOL certificate and they don't know whether the eligibility is to be a resident in UK, why did they take my application at the first place, the staff should know if he is taking the application of a travel company, what all documents should I have to be eligible. Also I again advised them that we would not be booking a package holiday and would only book a flight only or hotel only ( Atol doesn't come into picture in these case) still they need atol, I don't know if they are fool or making us fool. I am going to put a review everywhere as the world should know how they are cheating customer. Their main agenda is to just put the application through and charge gbp55 and later deny the application coz they may come back with any ridiculous reason which they should inform the Customer at the beginning”

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Posted 3 years ago

“Stay away! Don't sign up! Terrible service! You have a good chance to loose your money.”

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Posted 3 years ago

“If I can prevent one person reading this review from signing up for an account, then the time I wasted to write this review has been worth it. DO NOT EVER SIGN UP FOR AN ACCOUNT WITH THEM. Cardonemoney is fraudulent and unethical online banking company with unreachable customer service that you have to pay for (you have to pay for their time on the phone with you). this isn't even about the high fees they charge. My experience is about the difficulty I had in accessing my money after having an account with them for 2 years. they are using multiple types of schemes to make it difficult to access your account so they can continue to earn interest in the money that is being held in your account. long waits for customer service, website not working at times, and changing the way to login in to make it more difficult to get into your account. I was having issues with accessing my account because all of a sudden the online login asked for 2 step authentication but I never received any info for setting this up so it sent me in an endless loop of not being able to access the account. When I called customer service to try to get set up properly so i can start accessing my account, I was asked all my personal info including company email, address, name, date of birth, account number and still did not authenticate me to give me access. Then they literally stopped answering my calls. I can’t believe this was happening. When I called the next day to try to get a different rep, the person literally hung up on me, I tried to call several times and no answer. This is their main customer service number and I could not believe this was how they were addressing me not being able to access my account. At this point I realized that I may be in a fraudulent situation so I sent them a threatening message letting them know that I would be pursuing legal action. It was only after I threatened to sue and blast their behavior on the internet someone finally gave me my account access so I could get my money out as fast as I could and never have to deal with them again. They use to be cardonebanking and changed to caronemoney. think about it. they have no banking rules and protection being offered to the customer so they didn't want to be liable and changed the "banking" part of their name to "money". The bottom of the site mentions this: The CardOneMoney current account is not covered by the Financial Services Compensation Scheme.”

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Posted 4 years ago

“Parasites, leeches, ignorant, rude and full of bs.”

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Posted 4 years ago

“Awful spend more time on the phone trying to find out why transfers have been frozen. It's just con spend fortune phoning them. Hidden charges. Really needs to investigated.”

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Posted 4 years ago

“It's hard to know where to start Card one Banking are a money racketter business. The worse I have ever seen, you have to pay £7.50 to transfer your own money to another bank account if you have one. Disgraceful people should now be compensated for their negligence.”

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Posted 4 years ago

“This so called bank is being reported to the financial ombudsmen.”

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Posted 4 years ago

“Tried to use cash machine yesterday spat my card out saying my provider has stopped the card then ingest a message saying they are separating from this card customer...now inhale no access to my money, my money foes straight onto my card ..not happy tried calling them phones been engaged for 2 days”

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Posted 4 years ago

“26th of june money in on my card but cannot access it. tried telephoning them as appears to be a problem at their end no success. tried to pay for food and my card was declined check my balance should have been enough topay the bill, CANNOT CONTACT THEM SEEMS A MAJOR PROBLEM BUT BANK NOT ADVISING ANYONE- RUBBISH SERVICES”

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Posted 4 years ago

“Haven’t been able to access my account for a week while on lockdown. A 10 minute phone call cost me £20. Please just avoid. Anyone with a good review must be a member of staff. Diabolical”

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Posted 4 years ago

“Cost a fortune to send money to other accounts. Charged a monthly fee even though they do NOTHING FOR you. THE MONTHLY FEE IS ON TOP OF THE FEES YOUR CHARGED EVERY TINE YOU LOAD YOUR OWN MONEY AND EVERY TIME YOU CHECK A BALANCE. THEN THE PHN BILL IS ANOTHER BILL TO PAY ON TOP AND EACH TEXTRO THE BANK IS CHARGED BUT NOT COVERED BY THE BANK. SO IT COST ME MORE MONEY TO GET ACCESS TO MY OWN MONEY THAN EVER IMAGINABLE. ITS A JOKE!!!!! They never ever send your wages or money to your account like normal banks do. I end up phoning them every month because i cant get to work because they have completed the transition to load in into my account. Then once its in my account i then have to pay 11p - 15p text message to and also 15p bank fee to load my own money then I have to wait up to an hour before i can access my own money. Then all these bank feesfor checking my balance loading my own money all mounts up each month. Then on top i have a heafty phone bill each month for checking my balance and so on. Most times money disappeares out of my account. Actually for several years on a weekly basis this happened. Some times after complaining the money would magically re appear. But 9/10 wouldnt. My bank has also been hacked several times and had large volumes of money taken from my account. Then had to get new ARM cards which i had the wait 2 weeks for. Staff are useless and rude, wont do anything to help. My money goes in on the same day every week but most times i cant even see it in my account until the end of the day, meaning i have no money to get to work. I once had the wait 6 hours in the snow at a tram stop after a 11.5 hour shift, until my money was actually loaded. The card machine goes down and money disappeares taking nearly 10 days to get it back. I haveseveral years of evidence to everything i say. I have 6 years of printed text messages and account balances where there is questionable behaviour. I STRONGLY WOULD NOT EVER RECOMMED THIS EXCUSE OF A BANK.”

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Posted 5 years ago

“AVOID AVOID AVOID I wish I could leave a negative review. We opened a business account, had a VAT repayment one month ago, and the balance is still showing zero. Can't logon EVER using security questions set up, so you have to ring them - they have confirmed the receipt of the money from HMRC but still over one month later, zero balance in account so we cannot get the money. 11p a minute to ring, they keep you hanging on the phone and we will be closing this account as soon as HMRC have updated our records. Fortunately it's not a great deal of money, but why should they have it! We paid £55 to open the account, and why should they have a penny more for such an appalling lack of 'service'. As far as I am concerned they have STOLEN our money, and I shall NOT let this drop. AVOID AVOID AVOID”

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Posted 5 years ago

“Absolute nightmare.....took them 15 days to refund me 240 quid that they kept in a holding account that should have being sent to my landlords on the 10th.....then they blocked my card so what bit of money was left in my account I couldn't use to feed my child.....and now I'm due to be paid today the 3rd and over 1200 quids not being processed....but its okay clearly hey it's not like I've direct debits and other bills to pay.....avoid at all costs I've had nothing but stress from these lot.”

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Posted 5 years ago

“Took them 15 days to refund 280 quid to me cos they sent two payments for 140 to my landlords well when I say sent to my landlords it was in a pending account for that length of time, then they put a block on my card so what bit of money I did have I couldn't use to buy food for me and my daughter and now my incomes meant to be in today (3rd) and it's not cleared so those direct debits due out and other stuff I need to purchase wont be happening will it...yet again let down by this farce of a "bank" do NOT for one minute think I'm paying any fees...financial ombudsmans getting ANOTHER call.”

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Posted 5 years ago

“It's a Joke I get money paid in ti my account n ouldnt get it as the number to ring is 08 number it's a scam carnt log in on line banking no one to get hold if to speak it's a scam”

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Posted 5 years ago

Card One Banking is rated 1.8 based on 103 reviews