“Ordered 300 euros worth of cards, did not recive them and after four months under investigation in recived no answer, they just closed the ticket and marked my package as arrived despite me not confirming anything. I work in customer service myself and i would get fired if i trated my customers like that,”
“I bought a card (english) at a seller. He confirmed twice that it was an english version. When the card arrived it was a german version, wich is notably less worth then the english version.
I contacted the seller and he would send the english version if i returned the german one. So i returned the german one and send him the cost as it was his fault.
After a while i heared nothing and the seller did not send his card yet.
I contacted cardmarket where i reported this and after a week they finally did something with the ticket. I got a refund of about 95% what i payed. They also called it "goodwill".
It staggers me that cardmarket is protecting their fraudulant sellers and drag things out this long by just not resolving a ticket nice and clean (and even calling this goodwill). It like they're trying to make a point.”
“After 4 years of selling and over 1854 sales. they banned me forever. no explanation whatsoever they just banned me after a dispute a had with a buyer. the buyer got 100% refund but they still banned me forever.
and I had amazing rating 99%/100% pretty much always.
The guys that banned me were Roman and Augusto.
They never explain why just ban when they want and you are kept with your cards without being able to sell.
pokemon was my business. i made money and part of my life. now i am stuck with 8 000 euros worth of inventory and unable to sell.
The funny part is that they never banned me to BUY. only to sell.
till this day i can buy in the platform. but never sell.
They want your money but they want to restrict the amount of sellers they got.
I think they are banning people on purpose left and right to decrease the amount of sellers. what they want is buyers to generate money for them. but sellers arent as important since theres already a lot of them in the platform and someone else always has what you are selling
another funny thing is that support is always supper slow with sellers.
As a seller miself i got scammed and mistreated many times with dodgy buyers trying a refund scam and so one. one guys even bought 550€ worth of cards from me and then when it arrived claimed the box was empty. guess what. support took the buyers side even tho i gave all the evidence needed.
so i lost 550 eur worth of inventory and 25 eur for shipping as they refunded 100% the buyer.
anytime i had a problem as a seller they took 2 weeks to respond. but when it was a buyer opening a dispute they are quick
this made me realize that cardmarket only cares about buyers and not sellers.
Unfortunate but anyways. theres my rant and experience with this website. if anyone wants more info contact me for proff and evidence of this misstreatment”
“Had a Seller acccount with 100% good rating. Everyone was happy and had (too much) money on the account. Then I was suspended... but after asking for the reason for weeks of time I finally got a reaction that I have to stop asking for the reason or they will not give me my money back...
As you might've guessed... I still don't know the issue and the money is still frozen...”
“Ich versuche seit mehreren Tagen und nach mehreren Emails mein Geld von meinem Account abzubuchen. Ich habe Geld eingezahlt welches ich wieder abbuchen möchte da ich ein Fehler gemacht habe. Man muss die Bankdaten aktualisieren welche nur Manuell durch den Kundenservice möglich ist. Ich warte immernoch auf eine Antwort.”
“First time i created the account out of 20 envelopes 18 were lost, only for 2 envelopes i got money back. When i contacted support for refund they banned me and i couldn’t order or contact. But the story doesn’t end here, i thought that I was the problem, because i ordered untracked so i created another account and order tracked. one order had the track code, the other no. I tried to contact support but the contact page is in a loop redirect, so you can’t contact support. the seller admited that he didn’t sent the order, but he didn’t refund and he marked the order as sent. So in conclusion cardmarket is a place for scammers.”
“Non existing customer support. Me and a seller had a problem and we needed their help we waited weeks for the support to help us out but got no reply. After a month with no reply to neither of our tickets we decided to solve it ourself on the side. Luckily the seller was very nice or i could had lost all my money.
Their platform is very good but if there ever is any trouble with a transaction they are not going to help you out.”
“What the hell is wrong with this site??? No customer support, no replies, no feedback, it's like Wild West or even worse! Is there any other site that can provide decent service?
I never got any reply from them!”
“Customer support has gone absolutely downhill since they went over to their new support system. It's like they opened up a new support office in the zoo in the monkey section.”
“TRUE EXPERIENCE: They don't add any improvements. Their service is the same as it was 6 years ago with the same problems occuring again and again. Huge lags, their www is sometimes suddenly out of service during the day, there are limited browsing options, high fees and very expensive shipping from some countries. But the worst is the "customer support" that is not supportive. Bad treatment of customers.”
“I spent years building a great account on this market site and. One day support suspended my account for no reason. They won’t let me sell or buy cards there anymore. I tried to ask why this happened, but they refuse to tell. Please be very cautious with this service.”
“The worst customer service you can imagine. Slow, rude, spiteful and not ready to hear you out. Superficial analysis of the issue so that they can close the ticket as soon as possible. Not helpful uless thay have a copy-paste text ready to insert within your ticket page. Not interested in real help. The site is ok, the customer support deserves zero stars.”
“Vague customer service answers if they don't sort it out I'll be making 100s of accounts and keeping as many cards in multiple baskets with no intention of buying them”
“Anyone who suffered misjudgment from them in any way, shape or form please contact me under this e-mail address: cardmarketcase at interia.pl
I will fight for my rights against them in court in Berlin and demand compensation.
They will block your account for no reason. Just on a whim with no explanation.
You have no consumer rights there.
But that will change.”
“Some d!ch head in customer services got p!ssy at me for sending 5 messages in 4 days to try and sort out a problem
Quick enough to take the bunch of naz!s”
“Card market customer service is non existent if your worried about things going wrong and needing help from the website don't use card market they will NEVER get back to you”
