Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took my money and I never received the product. I emailed them numerous times and received no reply. It has been over six months. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

Good Morning, We are deeply sorry for the inconvenience caused to your order. One of our agents is fixing this problem and will inform you by email. Thank you for your understanding and patience, Best regards, Carethy team

Posted 4 years ago

“i made purchase and paid in full on 24th November. It's now 8th December I have not received anything, or no email confirmation as to when I will receive my stuff. Please refund my money !!!”

Helpful Report

Posted 4 years ago

Hi Susan, We´ve just sent you an email with the tracking information. The email about the order confirmation might have landed in your spam order. Please make sure to add our email to the trusted emails list so that you receive our emails. Thank you for your understanding, Sincerely, Carehy team

Posted 4 years ago

“I posted a review two days (02.10.2020) ago and again I wrote an email to Carethy and they replied me that they have already made the refund and I will get the money in 48 h. Today 04.10.2020 finally I got my money back. If I didn’t write a reviews, I think I would not have got my money back.”

Helpful Report

Posted 4 years ago

“Terrible attitude towards the buyer. I have not been able to get a refund for over 4 months. I have been looking for quality chestnut flour for a long time in online stores in Russia. As a result there was not such product in Russia. However, during my search, the entire Internet was full of advertising of this foreign store, Carethy, and I believed it. in early August 2020 I ordered several packs of chestnut flour for 3,766.60 RUB. (order number: PHA-RU-200808062038e19). A few days late I got an e-mail, where the store were saying that they were sorry, but they did not have this item in stock. They offered to replace it with other goods of other categories for the same amount or to issue a refund. I chose the refund. They said that the money will be returned to my account within 2 weeks. A month later I wrote to them that I had received nothing. They write to me again wait 2 weeks. Every month I wrote to them 1 letter, and now it's December, and now more than 4 months have passed and I haven't received anything. At my last letter I wrote to them about my indignation and asked to immediately return the money. Then I again received an answer about technical issues. In the end I got the impression that this company is deceiving people. They are scammers. They collect money, possibly covering their debts. However, they have the opportunity for good advertising. it is sad that such an unscrupulous seller steals money from people.”

Helpful Report

Posted 4 years ago

Hello Syuzanna, We apologize for the inconvenience caused. We confirm that the products could not be sent because of an unexpected lack of stock. Your refund was issued on 02/11/20. We apologize again for this delay. Sincerely, Carethy team

Posted 4 years ago

“I have ordered one cream and paid full money, after few days they cancelled the order saying the product no longer on stocks, and even after this day After 5 month I still didn't got my refund.”

Helpful Report

Posted 4 years ago

Good morning Sanoop, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Placed an order for 4 products and they sent me 3, refunded for one, item was supposed to arrive before the 10 of september but it arrived on the 25 ! My plans got ruined because of what happened but They said they will refund for the whole order but they kept giving excuses they have a system technical issue preventing them from refunding ! This issue remained for almost two months!!!! while they were already refunding other people !they kept emailing me telling me they submitted refund request and as soon as the system works, they will let me know. Two months later they said sorry we wont refund ! You can also see on this page that they reply to each reviewer saying “refund is made today etc... however the user posted his review anonymously ! Does it make sense ?”

Helpful Report

Posted 4 years ago

Dear customer, First of all we apologize for any inconvenience caused. We indeed have issued refunds for all the reviewers appearing here. As we can see the email address from where the review is sent, we can find the order and solve the issue that was reported in the review. In your case we were not able to find any order with the email address you used for this review. We kindly ask you to provide us the reference number of the order so that we can resolve thi for you as soon as possible. Thank you for your cooperation. Kind Regards, Carethy team

Posted 4 years ago

“Terrible. I ordered a product 9 months ago and now they keep charging me and sending me more of the same product when I didn’t order it. I’ve tried to contact (email and socials) many times but no answer. I’ve even had to change my credit card to stop them taking more money (5 times in 6 months unauthorised).”

Helpful Report

Posted 4 years ago

Hi Naomi, The service you refer to is a periodic order service that allows you to take advantage of a 5% discount on products. The service is indicated on the page as an optional service. It can be canceled at any time from your customer account. We have already sent you details on confirming the cancellation of the service. Best regards, Carethy team

Posted 4 years ago

“Terrible company. 6 months still no refund after they sent me the wrong product with a broken seal. I have sent them photos numerous times. Seems like a scam to me. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Hi AJ, We´re sorry for the delay in issuing your refund. This one was made today and shold be reflected in your bank account in a few days. Thank you for your understanding. Kind Regards, Carethy

Posted 4 years ago

“Nunca mas volveré a comprar aquí!! Solicite la devolución del dinero ya que no disponían de los productos y ni me habían avisado. Después de mas de un mes esperando y escuchando continuas excusas, que si problemas de sistema, etc, NO CONSEGUI QUE ME DEVOLVIERAN MI DINERO. Finalmente me vi obligada a elevar mi queja a Paypal ya que pague a través de este medio, entonces Paypal resolvió a mi favor.”

Helpful Report

Posted 4 years ago

Hola, Nos disculpamos por la demora en emitir su reembolso. Confirmamos que este reembolso se realizó el 21/10/2020. Atentamente, Equipo Carethy

Posted 4 years ago

“I will never buy here again, it is a scam! After a month waiting for them to refund my money, I didn't get it. Always excuses, what if the system fails ... Finally I had to claim my money from Paypal and they did refund my money.”

Helpful Report

Posted 4 years ago

Hi there, We apologize for the delay in issuing your refund. We confirm that that this refund was made on 21/10/2020. Best Regards, Carethy team

Posted 4 years ago

“Worst company ever ! It’s been now 6 months they don’t refound my money !”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Esta es una gran plataforma si estas interesado/a en productos de cuidado desde el capilar, hasta el de tu vida saludable. En Carethly existen una gran variedad en su catalago,podras escoger de manera global productos, que solo tardan 5 días después de a compra. En poco tiempo podrás cuidar de ti y de los que amas. Carethly es una plataforma que estés donde estes,llega hasta la puerta de tu hogar. Confiable, segura, con diversos medios de pago, marcas comprobadas, y lo mejor rebajas y opciones como comprador. El cuidado que necesitas lo encuentras aquí. Carethly cuida de ti y de tu bolsillo. Como compradoraa en Colombia quede encantada en el menor tiempo posible,mis productos de belleza llegaron tal cual los vi en la pagina, sin ningún daño o extravio,puede ver donde iba mi envió las respuestas de la plataforma son eficientes. Quede encantada con productos como NYX o Crazy Color, que son casi imposibles de encontrar a un buen precio. Cuidarme nunca fue mas fácil con esta plataforma La super recomiendo no solo para las mujeres, desde el cuidado de bebes hasta los hombres pueden utilizarla.”

Helpful Report

Posted 4 years ago

Buenos días, ¡La experiencia que acabas de describir es exactamente lo que queremos que todos los clientes disfruten cuando compren con nosotros! Esto nos ha alegrado el día y lo compartimos con los miembros de nuestro equipo. Apreciamos tus comentarios honestos y le agradecemos tu apoyo durante estos tiempos difíciles. ¡Esperamos volver a verte pronto en Carethy! Un saluo, Equipo Carethy

Posted 4 years ago

“Buenos precios, gran variedad de productos/marcas”

Helpful Report

Posted 4 years ago

“MI PEOR EXPERIENCIA ONLINE. NO LO RECOMIENDO. MY WORST EXPERIENCE BUYING ONLINE. I DO NOT RECOMMEND IT. MA PIRE EXPERIENCE DE MAGASINAGE EN LIGNE.JE NE LE RECOMMANDE PAS. 1- Compré SALES DE EPSON 350 gr, y me vendieron (SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO). 2- Reclamé, y me ofrecieron un descuento del 50% para la siguiente compra. Por eso volví a comprar SALES DE EPSON 100 gr, pero me volvieron a vender SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO, y no me descontaron el 50%, me dijeron que debí haber aplicado los puntos al momento de efectuar la compra. No ví esa opción pero de esto no tengo pruebas. 3- La segunda vez me dijeron que no se equivocaron, y que yo si había comprado el producto correcto. Si una empresa vende SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO, en la publicidad del producto debe decir: SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO, no EPSOLINA SALES DE EPSON. 1- I bought EPSON SALTS 350 gr, they sold me (MAGNESIUM FOOD SUPPLEMENT). 2- I claimed, they offered me a 50% discount for the next purchase. That's why I bought EPSON SALTS 100 gr again, but they sold me MAGNESIUM FOOD SUPPLEMENT again, and they did not discount me 50%, telling me that I should have applied for de discounnt at the moment of purchase. I did not see that option but I don’t have proof of that. 3- The second time they did not recognize the same mistake they made previously telling me that they were not wrong, and I had bought the correct product. If a company sells MAGNESIUM-BASED FOOD SUPPLEMENT, on the label on the label it shouldn't say EPSOLINA EPSON SALTS. 1- J'ai acheté EPSON SELS 350 gr, mais ils m'ont vendu (SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM). 2- J'ai réclamé, et ils m'ont offert une réduction de 50% pour le prochain achat. C'est pourquoi j'ai acheté encore un fois EPSON SALTS 100 gr. Mais ils m'ont revendu encore SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM, et ils n'ont pas réduit de 50%, ils m'ont dit que j'aurais dû appliquer les points au moment de l'achat. Je n'ai pas vu cette option la, mais je n'en ai aucune preuve ça. 3- La deuxième fois, ils m'ont dit que j'avais acheté le bon produit. Si une entreprise vend un SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM, dans la publicité du produit, elle doit indiquer: SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM, pas EPSOLINA EPSON SALTS.”

Helpful Report

Posted 4 years ago

Good morning Iran, We apologize for the inconvenience caused. For your information we have already notified the product department so that they update the image displayed on the website. After confirmation with the corresponding department we confirm that the product you received is Epsololax salts of epson (magnesium sulfate), commonly used for cleansing the liver. We try to update every product picture in case there is a change that in some way affects the appearance of the product however in this case we missed it and we apologize for this. We value your review as we always trying to improve our communication with our customers. Please note as a compensation we issued a full refund for your last order. Thanks again for bringing this matter to our attention Best Regards, Carethy Team Pedimos disculpas por las molestias causadas. Para tu información ya hemos notificado al departamento de producto para que actualicen la imagen que se muestra en la web. Después de la confirmación con el departamento correspondiente, confirmamos que el producto que recibiste son sales de epson (sulfato de magnesio), comúnmente utilizado para la limpieza del hígado. Intentamos actualizar la imagen de cada producto en caso de que haya un cambio que de alguna manera afecte la apariencia del producto; sin embargo, en este caso no se ha hecho el cambio y nos disculpamos por ello. Valoramos su reseña ya que siempre intentamos mejorar nuestra comunicación con nuestros clientes. Tenga en cuenta que, como compensación, emitimos un reembolso completo por su último pedido. Gracias de nuevo por informarnos sobre este asunto. Atentamente, Equipo Carethy

Posted 4 years ago

“Terrible service. Waited 12 weeks for a product costing £44, asked for money back, still waiting 12 weeks later. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Unfortunately, I too have a bad experience here. Attempted to order something at the end of July but never arrived due to out of stock product, then requested money back but still not on my account due to a 'malfunction' in the IT system. At one point I got no more responses to my emails !! I would like to get my money back !!”

Helpful Report

Posted 4 years ago

Good morning, We apologize again for the delay in refunding. This one was made on 29/09/2020. Thank you for your understanding, Sincerely, Carethy Team

Posted 4 years ago

“Bad experience. Not money refound and bad customer service. This is a fake company!!! Carethy steal my money!!!”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made yesterday and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Excelente producto, mucha calidad. muy contenta, muchas gracias”

Helpful Report

Posted 4 years ago

“August 7, 2020 I Ordered product, on Aug 7, 2020， total cost：USD 43.62, they send me a email told me the products are out of stock,I requested refund to my payment card. Was told 14 working days until refund shall reflect. Yo date I not received my refund. I contact customer service numerous times . They came up with several excuses such as technical issue with processing the refund, they are checking on it. They are thieves, the company is a fraud. Don’t waste you time or money!’”

Helpful Report

Posted 4 years ago

Hello, We apologize for the inconvenience caused. We confirm that the refund of your order was made on 23/09/2020. Kind Regards, Carethy Team

Posted 4 years ago

Carethy is rated 1.4 based on 1,045 reviews