Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNBELIEVABLE. No one has responded to me. I ordered formula for my baby, i paid the extra 50+ dollars in shipping for it to arrive in 3 days - it has not arrived, nor has it left for the destination. I have sent several emails and no response. I want a refund as i have to find a new carrier and formula for my son. ASAP. Yasmine”

Helpful Report

Posted 4 years ago

“They just stolen my money! I bought some creams on Their website more than 20 days ago. The products were available and they accepted my payment and sent me a confirmation email. I supposed to receive my delivery and when I sent a msg to have more info regarding my delivery I knew that the product I chose was not available. So nothing has been shipped, no one told me anything before I sent an email asking for my delivery, but TOOK MY MONEY! now that I'm asking for a refund they disappeared... I'm speechless!! Don't buy anything from their website!!!”

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Posted 4 years ago

“Don't buy scam company. No reply emails. Ehh still waiting for refund. :( - 10 star)”

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Posted 4 years ago

“Never received my order. No customer service reply regarding refund. Worst ever experience.”

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Posted 4 years ago

“Order number : PHA-NZ-20040423381096e I have sent proof to your customer service that the ordered items have never arrived at their destination. I've repeatedly contacted customer service and have asked for a refund. Still no reply. The worst customer service I've ever come accross.”

Helpful Report

Posted 4 years ago

“After 2 months from the order I finally received the products, but I mask got open and leaked as non of the items (5) were packed properly. Their customer care reply very bad and rare, they don’t understand what u t trying to explain. I asked in advance to pack properly as it was supposed to be sent from Europe to Asia. I can’t say they r cheater but defend you they don’t pay attention to the customers and about their rate! That’s pity. Will not order from them again and don’t advice to anyone!”

Helpful Report

Posted 4 years ago

“Total scam - looks convincing on website. Does not reply to emails, does not answer phone, does not supply goods, does not issue refund.”

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Posted 4 years ago

“I ordered from this company back in April 5, 2020 and when I try emailing them no one gets back to me it’s been almost four months and I still haven’t received my order and they took my money.”

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Posted 4 years ago

“I've never got my order which had been placed in the beginning of May, and even worse, I've never got my refund for it. now I am waiting more than 6 weeks for refund. That place it is a joke.”

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Posted 4 years ago

“It has been 14 days since my request and still haven't got my refund . I am very disappointed with the service and also the delay to provided me the information that the product that was available on the website , but only on my insistence one week after was to tracked my package you investigated that the item is out of stoc .The refund of my order is taking more time the it should . No star deserved, very poor service.”

Helpful Report

Posted 4 years ago

“It has been 14 days since my request and still haven't got my refund . I am very disappointed with the service and also the delay to provided me the information that the product that was available on the website , but only on my insistence one week after I ask you to track my package you investigated that the item is out of stoc .The refund of my order is taking more time the it should . No star deserved. Poor assistance!”

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Posted 4 years ago

“I just ordered over 200nzd today. I wish I could have read all the reviews before purchasing but it is late now. My items supposed to be delivered on 30 July or 31 July. Will update.”

Helpful Report

Posted 4 years ago

“As per the other reviews, I can confirm that this is an absolute scam of a company. This is the first company I have ever in my life left a review for, and I wish I could give 0 stars for it. I placed an order on the 9th of March, which never arrived. I have been sending numerous emails since trying to get my money back. Was told weeks ago (after over 3 months of trying to contact them and getting nowhere) that my refund would be processed and in my account within 14 days. That time has since passed and no refund. I am now trying to chase them up yet again. I'm unsure how this company hasn't been shut down as it clearly is a complete scam and run by fraudsters?”

Helpful Report

Posted 4 years ago

“I have been waiting for a refund on my order that I requested to be cancelled since may. I had a response on the 1st of june confirming that my order had been cancelled as I had requested this due to placing an order in march and not receiving it....I have been told twice now that they have had a failure with there systems and this has delayed my order. I work in complaints my self and do not like to post negative reviews however a refund does not take over 6 weeks to process avoid this company I wish I read reviews before placing an order”

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Posted 4 years ago

“Placed an order on June 25th its now July 20th NOTHING - No response to any of my emails Wish i would have read the comments in their FB group - SCAM COMPANY DO NOT ORDER”

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Posted 4 years ago

“I had ordered for four bottles of Bach flower remedies. Received them safely. I was initially worried seeing the reviews of other customers. The response to my queries was good and finally the items were delivered. only concern was the packing was not proper. Luckily the items which were glass bottles were received in good condition.”

Helpful Report

Posted 4 years ago

“Scam site. Don't buy there, I'm still waiting for a refund since March”

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Posted 4 years ago

“DON'T BUY ANYTHING!!! THIS COMPANY IS A SCAM!!! You're dealing with thugs!”

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Posted 4 years ago

“Complete sham I ordered my product in May After chasing for several weeks they told me I will receive a refund. I have now sent 5 emails chasing my refund and I still have received no refund. Please do not buy from these gangsters.”

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Posted 4 years ago

“Dont buy anything in this company they keep your card details and charge you every 4 weeks without your permission, I went to police and The bank already new anything this Scammers . CRIMINALS”

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Posted 4 years ago

Carethy is rated 1.4 based on 1,045 reviews