Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am going to buck the trend here and leave a positive review! I placed an order on early 9th March 2020. Carethy emailed me on 16th March 2020 to confirm that my order of Purells Hand sanitiser was to be substituted with an alternative caused by the current COVID-19 suitation. This I complete understand and accept without hesitation. However, on 21st March I did email Carethy to which I received no reply but, understand that they would have been inundated with email traffic. Was I disappointed, Yes! However, I was also understanding of the suitation. I came across negative reviews of Carethy which, concerned me to say the least. However, my substitute products came today to which I am grateful that they arrived. During these unprecedented times, we all need to have a little more understanding of supply and demand; as all suppliers are struggling to acquire goods around certain health products. We have brewery’s now making hand sanitiser to help meet demand as the established companies cannot produce enough products. Not everyone is going to get what they want in a timely manor, it does not make companies worst for trying, and leaving negative reviews in these times is not justified. Overall I am delighted with the service in these unprecedented times and would recommend Carethy. I note that their prices have risen since my last order, but please take note the cost of raw materials around manufacturer of sanitiser has increased.”

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Posted 4 years ago

“I ordered purell hand sanitizer and they wrote me and said they didn't have it due to the demand. I requested they cancel my order and refund my money. They wrote back and said my order was canceled but they never gave me my refund. No I am asking my cedit card company to get involved. These people are a scam....DO NOT ORDER FROM THEM”

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Posted 4 years ago

“I ordered from Carethy as the product I wanted was cheapest on their site. I ordered without doing any research into the company and then panicked when I saw the bad reviews. I emailed the company straight away for reassurance and to this day I haven’t received a reply. However, the product has arrived and on time despite all the issues at the moment. I think it takes a while as products are sent from Spain. Overall I can say the service for getting the product here was good but their customer service is AWFUL. Please look into sorting that out. Reply to your customers and they will feel secure to keep coming back again and again. I can’t say I would order from them again but I am happy with the order I received. Thank you.”

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Posted 4 years ago

“Ordered hand sanitizer. Never received but they charged my credit card right away. Protesting the charge with my credit card company. This is s scam. Lesson learned to read reviews before ordering.”

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Posted 4 years ago

“Ordered Purcell. Order confirmation stated purely. They sent some no-name clear liquid instead. Did not contact me. Contact link on their web site does not work. Probably just someone in their garage filling plastic bottles and telling lies. Not risking my family’s health on some unknown home brew. I was ok with the late delivery date if I had received what was contracted and promised.”

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Posted 4 years ago

“THEY ARE FRAUDS! NEVER BUY ANYTHING FROM THEM. I LOST MY MONEY, DO MAKE THE SAME MISTAKE”

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Posted 4 years ago

“Should be a zero-star option. They took my money, then said they were out of stock and would send a "similar" replacement, which never came. I said forget it, just send me a refund . . . several weeks ago. No replies from them, despite me asking 3-4 times. Steer clear of these fraudsters.”

Helpful Report

Posted 4 years ago

“Place an order since March 11, 6 hand sanitazer 500 ml at 12 dollars each, Label was supposed created on March 13 and still not been shipped, I contacted my credit card and ask them to get my money back and also I will make a complaint at the better bureau business because it is an Scam. Do not purchase anything...Please”

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Posted 4 years ago

“Delivery 2 weeks. Good packaging. Great product.”

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Posted 4 years ago

“Fraudulent company - do not use. Delayed delivery dates and then do not issue refunds when unable to satisfy the order.”

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Posted 4 years ago

“This company is totally fraud please don’t buy anything from them... i order hand sanitizer that time they show me exact date of delivery but I didn’t receive anything even after giving a order i see every day same product price they increase 10 time more higher even i try to contact with them i will not receive any answer from this company please be aware from this company”

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Posted 4 years ago

“I would give this company no stars if I could. A few weeks ago I wanna looking for hand sanitizer. I could not find it anywhere. I googled hand sanitizer I located this companies website. I paid $42.00 for a two liter container. The website said it would be delivered in about three weeks. I did not receive my order, order number of tracking number. I attempted to email the company, but you need an order number to email them. I also tried to call the number on their website, but it goes to a staffing company. All of these reviews are correct, this company is a scam agency. Now I have to deal with my bank to get my money back and my lawyer to see what could be done about this company.”

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Posted 4 years ago

“The items purchased never arrived even paid for administration to receive them.. and after 1 month wait and contacting several times they issued the refund and for my money need to wait another 2 working weeks! They Seems they just care about money and take an advantage of current chaos and not genuine retailer”

Helpful Report

Posted 4 years ago

“Bullshit Why charge me when you don’t even have the items?All I need is a refund that’s it.Now they want to send something new and I still have to wait for 72 hours,it doesn’t make any sense at all.By right you should have contact me 72 hours before the expected delivery date since you don’t have the product or items”

Helpful Report

Posted 4 years ago

“i ordered before reading all of the bad reviews. Placed my order on 3/11 and received on 3/26. They are in Spain and it will take a few weeks to get your order. They also did a switch and provided a different, but what they think is a comparable product and failed to notify me of the switch. I ordered Purell and htey provided some no0name brand of hand sanitizer. Overall, not a great experience but i did receive a similar product to the one that i ordered. Also, the packaging was minimal and one of the bottles was leaking on arrival.”

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Posted 4 years ago

“Scam ! They should be ashamed... this is really not the time to scam people!! they charged me but never delivered the goods. There is no customer service, that already says enough! Very disappointing”

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Posted 4 years ago

“Ordered hand sanitizer 3/2/20. Not received as of 3/24/20. They don't respond to emails and no phone number. Notified credit card company for refund.”

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Posted 4 years ago

“I ordered fir hand gel on 9th March promised to there about 16 to 20th March . Nothing has been received and now no emails answers . Just found on google reviews that they are M F FRAUD AND SHITTY SCAMS. I wish I could meet this kind of shitty people.”

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Posted 4 years ago

“Didn't get my order”

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Posted 4 years ago

“I ordered Dior foundation February that the expected delivery was the 2nd to the 12th March till date nothing has been delivered. They are cursed to take our money and they will never amount to anything, may the wrath of God strike them for been so evil”

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Posted 4 years ago

Carethy is rated 1.4 based on 1,045 reviews