CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used carfax to aid in the search for our next vehicle . Carfax made us aware of a couple issue cars. We found our 2008 mini via carfax.”

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Posted 9 years ago

“Used carfax for a few weeks and now I bought I cheap but very reliable car. Because of carfax, I was able to pull the history of my car and buy with confidence!”

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Posted 9 years ago

“Was looking at a 2010 Dodge Charger SXT, with high mileage. I checked CARFAX to see why it did and if it had any other negative history. Turned out it was a fleet vehicle and also a rental for a time, but nothing else was wrong with the car. So I purchased the car at a huge savings and have not looked back since. Thank you CARFAX!”

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Posted 9 years ago

“The facility is very good. I am 80% satisfied as the vin no search is just for five even in unlimited plan. That was not clear in the ad. But number plate search is also good.”

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Posted 9 years ago

“I used carfax for back to back reviews. There was a ford ranger that looked great and sounded great and ran great. Something told me to pull a carfax. The man told me it was his second vehicle that he had for awhile but didn't drive often yet the carfax showed he bought it a week prior at an auto auction and it had 43,000 more miles on it at the auction purchase then when he was selling a week later. The next vehicle I was really interested in was an 99 jeep grand Cherokee in great condition but only 92,000 original miles and asking price was half of what it was worth for condition and miles. I just knew it was a scam and was ready to pass but put my trust in pulling a carfax. The carfax showed every step of the history and mileage history through the years and that proved to be the true mileage. Thanks to carfax I did not miss out on this awesome deal and got my son a dependable safe vehicle that he loves! Thank you carfax for protecting my interest!!!”

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Posted 9 years ago

“I love CARFAX it helped me find out about a car that was a Lemon. The dealer I went to refused to give me a CARFAX. I wish I could've taken a picture of his face. I no longer have the car it was junked. I will forever use CARFAX for every vehicle I go and purchase or friends purchase. I downloaded the CARFAX app to my phone. Thank You”

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Posted 9 years ago

“I was out looking at buying a used vehicle and I checked the carfax on everyone to see how the maintenance records where great thing I did I found one vehicle that got its oil changed every 30,000 mile. I did not buy that one. I found a nice jeep with excellent records and no accidents. I'm very happy with carfax”

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Posted 9 years ago

“After a lot of research I spotted a 2008 Miata with less than 10,000 miles. It was in incredible condition. CarFax showed well over 60,000 miles which did not seem right. Over 57,000 miles had been accumulated in less than two years. I pleaded my case and CarFax discovered an error by one of the participating dealers and made the correction. I am now a happy owner of an exceptional car. Thanks CarFax Tom Thrasher”

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Posted 9 years ago

“Great Report and very detailed.. better than other competitors.. thanks!”

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Posted 9 years ago

“I enjoy using Carfax!!! Carfax help me buy right clean title Lexus.”

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Posted 9 years ago

“I bought a 2004 Toyota Camry based on the Carfax report I viewed. The report showed that there was only one owner and he/she took the car regularly to a Toyota and had all the recommended factory service done right on time. I am thrilled with the reliability of this vehicle and will definitely use Carfax the next time I buy a used car.”

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Posted 9 years ago

“Carfax saved me! I was going to see a car in Long Beach California with my 18-year-old son for him to purchase and though we did not end up getting the car we looked at, we drove another car, a 1996 Mazda Miata. The Miata drove very smoothly and it obviously had some very good engine work done as well as new tires; however, what the Carfax revealed was that the odometer have been rolled back by over 100,000 miles! Carfax saved us from purchasing a vehicle that was overvalued.”

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Posted 9 years ago

“Love this is very helpfull.”

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Posted 9 years ago

“I was helping my brother look for a Lexus. We are a Toyota family. He was in the process of moving to Florida for his first adult job, and needed an adult car. He really wanted an IS250 he found. It just didn't feel right, so he asked for my assistance. The guy said it was a 2 owner, and it had never been in a wreck. FALSE! I ran the CarFax and it had actually been in 2 accidents, and he was the 4TH OWNER! I found a Lexus GS350 for the same price, and ran a Carfax on it as well. It came back clean with many available service records, and 2 previous owners. We got that one for him, and he left Texas in STYLE! Thanks CarFax!”

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Posted 9 years ago

“Very happy love that I was able to see everything about my 14 year old car”

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Posted 9 years ago

“Signed up for carfax for max months did one Vin and when wanted to do another Vin it asked for my credit card information again I am really disappointed I have two more cars to do carfax on one Vin I know and another next week . Extremely unhappy it is allowing me to log on but not run searchs”

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Posted 9 years ago

“I had a great time purchasing my car with no pressure. I wish other transactions could be this pleasant.”

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Posted 9 years ago

“This is the best source to know about s used car when you purchase one, accurate and easy to enderstand.”

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Posted 9 years ago

“This said was very helpful, in getting the right car, for better price, than originally charged, Thank you for the help in determining which car I should get, at what I want. WGlasz”

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Posted 9 years ago

“Been a long time since purchasing a used car and wanted to make sure I was prepared. Carfax not only helped me find my used truck but gave me the facts about it and a checklist on what to look for. It also helped in the negotiations on what the fair price should be. Overall from the start of looking for a truck from the history of owners to accident checks, to walking into the lot was a smooth transition Thank you!!”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews