CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking at a 1999 GMC truck that had only 68,718 miles on it's odometer. That was really low mileage for a vehicle of that age. So I was concerned if it was true! The owner said, the person who he bought it from really wanted a bigger truck so he bought vehicle. So, I check around with people in the car business trying to get a idea of how to check it out. They all said it looked OK. But, something still bothered me. To many years and to few miles. So I decided to invest in Car Fax. A relative small amount of money for my peace of mind and this is what I found out with the Car Fax. The vehicle was bought(10/1998) new near my home town by a female who keep it for a little over 5 years(12,000 miles) and sold it to owner #2 who lived in the next county and he drove the vehicle for 8 years(56,000 miles). Selling it to owner #3 only keep the truck 1 month and sold it to owner #4 the person that I was dealing with. I was glad to find out that the vehicle stayed in my region of the country. All this information I receive from my Car fax. After a certain number of years the mileage is not required information on the vehicle title.”

Helpful Report

Posted 11 years ago

“Thanks to car fax I was able to turn down two lemons and my wife got the car of her dreams and at the price we wanted Thanks again.”

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Posted 11 years ago

“I have an Import & Export business and i need to run daily carfaxes because Us and Mexican customs ask us for a car fax of each vehicle that is going to be import or export so i really appreciate the good service i received from you, thank you very much!!!:) Quality Imports LLC”

Helpful Report

Posted 11 years ago

“I used Carfax and saved $1400 off the window price of $12,900 for a used 2007 Honda Accord. I found a Honda Accord listed in the paper for $12,900 along with a VIN# so I used the VIN# to look up the car in Carfax and found out that the car had been previously damaged. The Carfax recommended the car be sold for a $1,000 less and I just mentioned using Carfax to the dealer and he knocked off $1,400. The little amount that I spent for 5 Carfaxes was well worth it! Thanks Carfax!”

Helpful Report

Posted 11 years ago

“Not as good as i expected.”

Helpful Report

Posted 11 years ago

“I have had plenty of experience grading and then negotiating for vehicles to purchase. Since CARFAX has been around I have used them on a regular basis. My experience with CARFAX has always ended with checking for unseen problems which has been a real relief for me because you can get caught up in deal making and forget doing the proper research. This is the reason I will always use CARFAX in the future to identify problems I would have never been able to see when negotiating. I give CARFAX a five star score rating and thank them for their help to avoid making a bad car deal and ending up having to fix a flawed vehicle which I would have lost money on.”

Helpful Report

Posted 11 years ago

“I was looking for a used car for two reasons, my family now has four drivers,( the kids grow up so fast), and my minivan is pushing the 200,000 mile mark and I am not sure how much longer it will last. I decided to purchase the car from an auto auction, and in the process teach my kids a life lesson. Prior to attending the auction I purchased a five report package from CarFax and we studied the auction list carefully for models and years we might be interested in. My two teenagers got the book values for those cars and we got to the auction early to inspect the cars. After weeding out the list we were down to four vehicles that we would bid on. That's when we completed the most important part of our homework. We got the CarFax for those vehicles. While all of the vehicles had fairly good reports one stood out and had a +$1400 rating over the book value of the car. We decided to concentrate on that car first and were astonished that we were able to get that car with a bid of $1800 less than the book value, knowing full well that the vehicle only had one previous owner and a +$1400 rating from CarFax. We walked out of there with a new car for our family and the children learned how to inspect used cars,(we inspected over 30 cars that day), find a good price for each vehicle and get the background needed to make a smart purchase of a used car by getting the CarFax.”

Helpful Report

Posted 11 years ago

“After my car got totaled at work I was looking for something to zip around town in. I found several cars but was leary because I?m a girl and I know nothing about cars. Thank Goodness for Car Fax. Many of the cars I thought were a great deal turned out to be salvaged. When I finally found my new to me, preowned car I ran it through Car Fax and it showed me the owner, no accidents, all maintenance records, the millage and the high & low value of this car. Awsome! I then took it to my mechanic who gave it a clean bill of health & said I bought a Fabulous car! THANK YOU CAR FAX!”

Helpful Report

Posted 11 years ago

“My husband and I were looking to buy a clean small used car with low miles, but just couldn't be sure about the history the ones we shortlisted. So we bought an unlimited CARFAX package and ran as many cars as we wanted through the process. All we needed for a report was the license plate number, and there were 5 VIN-report options too; so it was breezy. Before getting CARFAX, we had almost made up our mind on a neat-looking Toyota Camry which turned out to be reported as a total-loss, a fact that the owner conveniently kept back from us! Needless to say, we went on to check other cars after that. We finally chose one of two almost identical Honda Accords that we test drove, the CARFAX becoming the ultimate deciding factor again. The one we ended up buying showed regular servicing with all scheduled maintenance performed timely and no major repairs, while the other had practically no information. So thanks to CARFAX, we are now the proud owners of a 'good, clean' car.”

Helpful Report

Posted 11 years ago

“My Step Son Alex who is 18 had enough $$$ for a used car. Alex is one to get burned. Once he bought a hoop dee from some guy on Craig's List. Never checked it out, His money, he insisted on buying it without anyone looking at for him. You guessed it, Tranny was about shot. Motor ready to blow. A total waste of his money. He was again on Craig's List looking. Would not listen to reason, again. Then there was a nice Christian Lady selling a Mercury Cougar near-by where we live. He kept stopping by and looking at it. He even asked my to look at it with him. After hearing that, Amazing request from him, I looked at it with him. I met the lady and told her how Alex was burned and lied to in the past. I wanted her to please expose any and everything that she my know about the car that was ready to go haywire. She was so honest, showed me all of the service records, and just said to me, "remember it is a used car." I agreed with her and told her every time I ever bought a used car, I had a Car Fax Report. So I went home and purchased the unlimited package and ran the vehicle. It came back perfect. No history of salvage. All good info. I gave Alex the green light and now the car is his thanks to Car Fax. Car Fax saved the day!!! I will continue to use Car Fax for all of my used car investigations.”

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Posted 11 years ago

“Recently I found a Dodge pickup on an internet classifeds site. I purchased the multiple CarFax package which eventually resulted in the purchase of the pickup. Not long after that, I was searching the same classified site in order to help my mother find a car, I found a car, ran it through CarFax which resuled in the purchase of the car. Thank You CarFax!”

Helpful Report

Posted 11 years ago

“Hi. I was almost ready to buy grand caravan of 2009. Seller prided me with auto check report which was clear with no accidents. But wanted to get it more clear for myself and I bought 5 carfax report for 47$ . and I found that there where two accidents this car involved previously. I saved more more paid just small amount to carfax that to go to court and try to resolve this matter later. Thank you to carfax .com for the accurate information provided to people”

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Posted 11 years ago

“We looked up a Chevy S10 and well it sounded too good to be true, a great grandfather owned, then passed down to his son!. $1500 we paid for the vehicle and CarFax made it possible! It showed us everything was legit, no odemeter changed back, no major accidents, we love the vehicle. Thank you! We are so thankful you are here!”

Helpful Report

Posted 11 years ago

“my carfax experience has been literally life changing! a good used car in my price range has always been a crap shoot. I have been taken by more than one dealer and a few individuals. my current car was the first car I ever bought using your service. i did all my regular used car checks. oil, under the hood, test drive, etc.everything looked good and worked as it should, it had 4 brand new tires! then right before I committed to buying it from the dealer I mentioned I had 2 carfax reports left. he agreed to let me use his pc to run the car. everything checked out perfect, no accidents, no discrepancies. this was a one owner car! I had already got him to my price, $3100 tax&title included out the door. I walked out with a big grin and the confidence of KNOWING the history of this car. if anyone is interested the car I speak of is a 1997 ford crown victoria with the p71 police package, fire engine red. it was owned by a small town fire dept. when I bought the car it had 138k miles. today almost 3 years later my car is nearing 200k! I drive a 100 mile round trip commute everyday! all I have had to do to my car is an alternator, a serpentine belt, tires, and regular oil changes. I love this car, and I refuse to buy another without seeing the carfax! we are currently in the process of buying my stepdaughter a car. I bought 5 more carfaxes and have it narrowed down to a prime candidate! stay tuned- thanx carfax!!!!”

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Posted 11 years ago

“I'm very thankful for Carfax. I've purchased a carfax on March 27, 2013 (thank goodness that I did). Through the carfax, I discovered a 2006 Toyota Highlander that I had purchased from a dealer (yes, a dealer. I called them scum bags!!!!) They'd rolled the speed odometer from 189,000 miles to 96,000 miles. It was the price that they sold the car to me that makes me wanted to buy a carfax (I smelled fish). Also, the car has been in an accident too. So, now, I returned the car and got my money back. I'm in the process of turning these scums to the DMV, I wanted to stop them from hurting someone else. You see, not every one buy cars with a carfax. Through the carfax, I also found out so many people selling they cars online with ROLLED BACK speed odometers and NEVER DISCLOSED that they car had been involved in an accident, until I told them it shows in carfax. I remembered one guy even acted very surprise and said to me "really? Accident?" I told him, he should be pursuing his career in acting, because, he was so good at lying. He even had a nerve to laugh at my remarks. Wow, what an eye opening experience that I had encountered this pass month, all thanks to carfax. And I can tell you, my money was WELL spent!!! I would NEVER buy a car without a carfax from now on. Thank you carfax, keep up with your good work!!!!! I'd love your guys advertise slogan....... DON'T BUY A CAR WITHOUT A CARFAX....... Absolutely, 110% !!!!! And ..........SHOW ME THE CARFAX. I also wanted to come to your guys defense. I recalled, not too long ago. I've saw it on ABC7 20/20 special report (I'm in Southern California), that they were criticizing the effectiveness of a carfax report. Someone had bought a car with a carfax, but the carfax failed to show that the car had involved in a major accident. And they were challenging you guys about your slogan "show me the carfax". Well, that's totally ridiculous. If the owner of the car, did not report the accident to DMV, most likely, they did not have a insurance coverage (in most cases, the insurance company are the one that reports to DMV). Even through by law, every one has involved in an accident (amount over $750) they have to report it to DMV. But, let's face it............NOT ALL PEOPLE ARE LAW ABIDING CITIZEN. Also, by reporting the accident, they insurance premium would be increase. So, my point is, if people did not report the accident to DMV, how on earth is carfax going to be able to obtain any accident information? I thought for a major TV station to challenging your company on "show me the carfax" slogan was totally STUPID!!!! The carfax is a good tool to help people to be more aware of the most of the cars on the market, but never will be perfect. Nothing is perfect!!! Besides, for the small amount of money that people spend on carfax (I was paid $54.99 for one month) I thought, my resulted was a total GODSEND to me. Again, thank you.”

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Posted 11 years ago

“Carfax is the only report I have trusted. I have bought multiple cars including the recent one based on the carfax report. I was looking for a used Honda Accord. I contacted a lot of individual sellers, who did not provide the correct information for their car, but carfax did. Also, the dealers do not reveal all the details of the car, but carfax does. Carfax report definitely helped me in choosing my Honda Accord, which I bought few days ago.”

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Posted 11 years ago

“Unfortunately I was involved in a car accident a few weeks back where the other driver neglected a Stop Sign totalling my Honda Civic. Thankfully no one was injured, however as a college student that needs to travel and has a busy schedule, I needed to find a replacement vehicle within a week, as the insurance company gave me a rental car for short term use. I was able to use CarFax reports to accurately verify the four cars I was looking into and helped me finalize a decision quickly with confidence. I also avoided falling for a car with a lot of maintenance issues that the owner did not cover. Now I'm happily driving a 2003 Audi A4!”

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Posted 11 years ago

“Car Fax was a tool I used to buy my 2007 Saab. Very helpful in checking the main facts of the car - miles ,history,service , title etc. Based on this info I selected my car among many. Very happy with my mint used Saab. Thank you Car Fax!”

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Posted 11 years ago

“I was in the market for a ford f150 4x4, I was driving to work one day and saw the person putting a for sale sign on a 2005 model, I made a u turn and stopped to talk to him. I thought the price and mileage were to good to be true. I purchased a carfax 5 package and after getting the results I bought the truck 1 hour later”

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Posted 11 years ago

“I'm sorry I don't have pictures of the used car I was interested in; however, thanks to your fine orginazation, I didn't want the car. I frequently brouse Craigslist trying to find a good replacement for our car. When I recently located what I thought was a very good deal my initial inclination was to go forward with an offer. Then a little "light" went off above my head and I thought perhaps I should do some more checking. Thank you, thank you, thank you for your excellent service. Your detailed report confirmed that old saying: "When something seems too good to be true.....". The small charge for your report saved me many thousands of dollars. Again, thank you and rest assured that I'll use CARFAX again !”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,635 reviews