CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You should find a way to teenagers how important it is to get a Carfax before they buy a report on the car so they don't get BURNED !!”

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Posted 9 years ago

“Always check carfax before buying ... helps to know history”

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Posted 9 years ago

“carfax helped me to find a right car”

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Posted 9 years ago

“I recommend carfax on any vehicle you buy because that way you can found any history of the car”

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Posted 9 years ago

“Thanks to CARFAX !! I bought my honda 2010 with clean record history and excellent condition , carfax is a better help that I had :)”

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Posted 9 years ago

“We had shopped around and were down to a choice of two vehicles, we did a car fax on both and found that one had been involved in a collision and the other carfax was clean. We bought the one with the clean carfax and we love it. We also have the reassurance that we didn't get someone else's problem.”

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Posted 9 years ago

“I used car fax on the recommendation of someone to get information on a used car/rental I was going to purchase. I received instant results. Not only did it reassure me that I was making the right decision, it gave me detailed information that put my mind at ease. I purchased the car and could not be happier with it. Well worth the money for a report, because it could have potentially cost me a lot of money had I not used car fax.”

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Posted 9 years ago

“Before purchasing my car from a private dealer, we ordered a CarFax report. The report showed the vehicle had been in no accidents, and no recalls. That was great news. I will do it again when I purchase another vehicle.”

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Posted 9 years ago

“saved me from buying a lemon”

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Posted 9 years ago

“Carfax gives the info you want....however lets look at the ugly side of carfax! No matter what plan you pick carfax gives you 60 days....REALLY!!! Big mistake on my part, i will not use/pay carfax for 60 days at premium rate of what they charge. There should be tiers on days you have depending on what you buy. unlimited purchase should be a year & the 5 should be 6 months.”

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Posted 9 years ago

“I was stuck between 2 cars.. On cost $1,000 more but it was a year newer so i didnt mind.. Had cash in hand ready to go pick it up. Then got the vin number and did car fax on both.. Turns out the better car was the other one.. In the end i saved more than $3,000.. Thanks car fax!!”

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Posted 9 years ago

“Carfax is so nice that even shows inconsistency in mileage. It's terrible to see a car that has mileage rolled back.”

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Posted 9 years ago

“Exellent App”

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Posted 9 years ago

“We purchased the 30 day edition of Carfax. We were looking to pay around $3,500 for a used vehicle. The first car we looked at, I wanted immediately. Thanks to the Carfax report, we found that the plates on the car had been switched to a newer year model vehicle. The second car we looked at had the mileage rolled back on the odometer. Woudn't have known without our Carfax report! The third car we test drove had been in a flood, but did the seller tell us that? NO, the Carfax report did! Finally we went with our gut and went to the dealership where we'd bought our very first truck. Clean report and two VERY happy customers!”

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Posted 9 years ago

“It's was good using car fax”

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Posted 9 years ago

“The carfax verified that the car was as good as the previous owner said it was.”

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Posted 9 years ago

“I was hesitant to purchase my wife's SUV. I was also hesitant to spend money on the Carfax to check the history. I did and found out more information about the car than the dealership knew. We purchased the vehicle and its been the best used vehicle we have ever had. Thank you Carfax. It was the best investment buying the Carfax!”

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Posted 9 years ago

“Thank you”

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Posted 9 years ago

“I checked 20-30 cars and was about the buy 2 of them. Thanks to carfax! They had a major accident. Now I own one, confirmed the vehicle history from Carfax before buying and the car is awesome. Thank you again... Carfax! Amol”

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Posted 9 years ago

“You don't want me to share my story because it proves Carfax is a horrible organization and should be shut down. No one should trust it ever. No one should waste their money getting a carfax. Some one somewhere needs to have enough power and influence to shut it down because everything I tried never changed how this organization operates. Fake fake fake fake. Lie lie lie lie. Rip off rip off rip off rip off. They even use great organizations like car repair places to make a car sound like a great buy. Way to use use use businesses that do their job. Carfax you need to start doing your job and earn your money.”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews